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“The Majestic Riviera Maya”

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Hotel Riu Palace Riviera Maya
Ranked #39 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Denver, Colorado
Level 5 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“The Majestic Riviera Maya”
Reviewed October 5, 2012

We arrived on August 27th at the Riu Palace Riviera Maya for a 5 night stay. When we arrived at 4:30pm, the check-in was speedy and efficient and our room was ready.

The room was spotlessly clean. The A/C kept the room nice and cool even though it was quite hot outside. The room had a programmable safe (laptop friendly), stocked mini fridge (sodas, water, and Doss XX beer), liquor dispenser (vodka, rum, tequila, brandy), iron and ironing board, ceiling fan, well stocked restroom (nice soaps and lotions) and a flat panel TV.

We have stayed at many RIUs and this RIU Palace was very nice being right on the shoreline with exceptional views, clean grounds and spotless majestic interiors.

The buffet food at the RIU was always very good and plentiful. We only ate at one specialty restaurant, Brazilian Steakhouse. The food there was very tasty with exceptional service.

Without calling out all the names of the employees who took very good care of us...all I can say is that they provided top-notch service. We never wanted for anything.

I would certainly recommend this RIU for an all inclusive stay in Play Del Carmen.

When considering other reviews of this resort, I have to note that we DID NOT have any trouble with missing items, theft, bugs, creatures in the room, food, drinks or service. For the price and location, it was a very good deal. We cannot wait to go back to visit again.

Room Tip: Ask for an odd numbered room to get a view of the courtyards and pool areas.
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  • Stayed September 2012, traveled as a couple
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7 Thank Traveler_Dudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Saint Louis, Missouri
Level 6 Contributor
203 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 5, 2012

We've only been to 3 Riu's but this was our favorite by far. The beach was big so finding a chair was never a problem. You still have to get up early to get a chair at the pool however. Food was your typical Riu fare which we like. Service was great. The servers are more than happy to make any drink you like. Will go back! P.S. We really traveled here in Feb 2009 but the "When did your travel?" section wouldn't let me go back that far.

  • Stayed February 2012, traveled as a couple
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Helpful?
2 Thank ElBirdos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 4, 2012

Disappointed? Seriously you must be hard to please....We just returned from a week in paradise. We were travelling with 3 other couples and decided on The Palace, Riviera Maya for this vacation. First off, I will say we have travelled throughout all parts of Mexico, many all inclusive resorts,with and without our kids, many of them Riu hotels, espcially in this area, last year The Riu yucatan, but never at a Palace.
From the second you step off the bus you are wisked into a Very grand lobby, very guilded and opulant, which is beautiful, I lean more towards the the open air, thatched roof type lobbies but it was certainly beautiful and staff couldnt be friendlier. we all had opted out of paying for an upgrade and took the room that was appointed for us, we were second floor facing outside edge of hotel grounds, which certainly was not the view of inside grounds or pool, But nothing wrong with this room at all,as stated in other reviews, did find it a little damp at times but this is quite normal and what you expect with the humidity. Grounds and pool are Beautiful!! and well maintained, towels were always clean and plentiful, never had issue, Beach is one of the best beaches in the area, , I will say this trip there was quite a bit of seaweed washing up, which I had never seen in previous trips to this area,but only first couple of days which i think was caused by the rainy weather first two of days, after that no more seaweed. resort is Close to town, walked the beach to town 1 day and cabbed it a couple times. Food was fabulous... with the exception of the brazillian resturant, did not like this one, Japanese is not my thing so hard to judge, but everyone else liked it, and Fusion was fabulous... and buffets were great with lots of choices. Saxaphonist playing in outside lobby monday night was a highlight, all shows were great and the entertainment crew work soooo hard all day to make sure everyone is having fun. I seriously dont know what you could possibly complain about at this resort, except that it might be a little to fancy for your taste, but as for the everything else it was wonderfull and we were all sad to leave.

Room Tip: request room on upper floors and closer to pool/beach area
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  • Stayed September 2012, traveled as a couple
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Helpful?
8 Thank Tanned12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 3, 2012

We love this area of mexico (Playcar) - just on the outskirts of Play Del Carmen. It is very safe and has many beautiful homes. We did a circular walk every morning of about 7kms and finished off at the Starbucks which is a 5 minute walk from this hotel.

This was our fourth visit to the area and the beach is wonderful and we spend at least 2 hours per day swimming in the wonderful and clear waters. There are mayan ruin sites within minutes of this hotel and well as a very nice bird sanctuary.

This hotel is beautiful. The staff are very helpful and friendly. There was always a drink in your hand if you wanted one. All 6 restaurants were terrific.

TIPS: They do not exchange U.S. cash at the hotel. Canadian, Euros, pounds , swiss francs are all okay.

If you are a wine drinker ask for Marbaia or Avida. They serve a white and red Diavalo which is brutal tasting.

Negatives: Lots of broken beach lounges. Most fo the new ones are at the pools. They need to invest some money in new chairs.

Sports Bar could use a more attractive atmosphere. They have great sandwiches, fruit, desserts available 24hours there but the s[ports selection on tv was very limited. They need to get a NFL package, or show some Canadian football or ice hockey. Soccer, soccer ,soccer with teams that I have never heard of. Thje Tequila RIU has a sports bar that has multiple NFL games - please bring this package into the Palace.

All in all a very terrific experience. We are looking forward to our third visit to this hotel next September.

  • Stayed September 2012, traveled as a couple
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Helpful?
8 Thank Donbrown51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2012

I had visited the Riu Palace Riviera Maya late November 2011 (late review, but the memories are vivid!) with my girlfriend.

First: The room we were offered at first was a corner unit and small with a TINY balcony. So we asked to switch and voila! A much better room on the 1st (rather than 2nd) floor. It was great. Comfy sleeping, working A/C and quiet nights. Just ask.

Beyond that little hiccup, the trip was amazing. This was my 2nd trip to the beaches of Mexico and the biggest difference was...

THE FOOD:
It was wonderful, and if you're a picky eater like myself, you'll love the huge selections and variety of snacks (north american and local stuff). The a la carte was so good, we often opted for them over the sit down restaurants (which were also good.) Having a 12pm restaurant booking also helps if you like to sleep in.
The cherry on top, however, was the free room service. Chicken tacos at 2am delivered to your door?! YES PLEASE.

THE RESORT:
It was beautiful and very accessible. Every 2nd night had a different flea market/art display that moved in around the pool. The pool was great (although they close rather early, @ 8) and was big enough to swim alone or near the bar.
The entertainment at night was hilarious: campy and fun. Gets some people on stage, and everyone has fun. Order a mexican coffee and sit outside to watch.
The days were lively and the nights were peaceful. perfect.

THE SERVICE:
They were very friendly and knowledgeable. A few of them learned our names during the stay and we were often recommended awesome tequila/drink suggestions. Even when we bugged them for stuff like scissors and pens, they gladly obliged. Maid service was thorough and when you tip them they make a towel swan.

THE BEACH:
Also top notch- lots of space for privacy, and plenty of loungers for everyone. With all of the other RIUs nearby, you can safely walk up and down the beach to explore.
Snorkeling was great too: Lotsa open space, and then some scattered coral if you swim out a bit! coool.... You can borrow paddle boats, but if you want the catamaran, you have to have experience driving one (so lie and say you do!)

THE SPA:
We ended up having massages booked while we were here. It was an unique experience, mostly due to the ambiance. It was very rustic and inviting and the free hot tub almost murdered me (in a good way!) The massages afterwards left me in a hazy-eyed stupor for the rest of the night. I slept like a baby.


Cons: I kind of wish it didn't get so quiet at night; but if you're craving parties, 5th Avenue is 15 minutes away with lots of entertainment.


Last tips: Go down the street to the little market plaza and you will find a man who let his little monkeys climb on you for $5! That's what Mexico is all about!

Room Tip: Ask for first floor closer to the beach.
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  • Stayed November 2011, traveled as a couple
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Helpful?
3 Thank kahulainc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 2, 2012

Our flight was cancelled so we arrived a day late. Despite informing the travel agency in advance, who notified the hotel, we could not extend our stay an extra day. The Riu Palace management were not helpful and caused us a great deal of frustration. Then Jorge Martinez, an Olympus Tours representative, stepped in and worked with the hotel staff. He said, "Go and enjoy your vacation and let me take care of this." He then took care of everything. Thank you Jorge, this was a great relief!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marple, United Kingdom
Level 6 Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed September 30, 2012

Having stayed at several Riu hotel including Palaces this is our third palace stay what a disappointment, on the face of it this hotel appeared to be the equivalent to the Riu Palace Mexico but once you scratch the surface you see it is not. The rooms are smaller but fine, the main restaurant was ok but a lot smaller so therefore had less cooking stations than the other palaces so choice was rather limited. the specialty restaurant we went to (The Japanese, The Fusion twice and the steak house was fine personally it really enjoyed the Fusion) but I do object to having to return to the reception area at 12 noon to book, again at the Riu Palace Mexico you could book from 8-30 am so you did not have to wait in a long line to book

The pool area was very nice but I do not like the club 18 to 30 attitude where people start drinking from 10am and the entertainment staff think we all want to listern to their silly games and loud music this is not what I would expect from a 5 star hotel,even when you go onto the beach you have no choice because the entertainment was so loud. The beach was dirty which we had not experienced before in Mexico and the sun beds deffinatly need updating/cleaning (the management need to look at the Riu Tikida Palace in Morroco their bed chairs are top draw and comfortable)

One other point I think I need to express is my partner had to use a wheelchair for a number of days, this hotel is not wheelchair firiendly and unless you are extremely fit getting down to the ground floor is really hard with difficult to negotiate ramps.

The whole holiday experience was disappointing for me, Thomsons you need to look at this hotel it is not a top 5 star hotel it reminds me of the Riu Tequila/Yuctan (we have stayed in the Tequila previously and have visited the Yucatan and Playcar for lunch) these hotels are not as expensive but better value for money and on a par in many ways

I really look forward to the Riu Palace Mexico relaunch and hope there is not to many changes because this hotel had class and made you feel special from the first greeting at the door to leaving 14 days later I hope to be able to visit the Riu Palace Mexico one day

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Riviera Maya

Property: Hotel Riu Palace Riviera Maya
Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Official Description (provided by the hotel):
* The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa ... more   less 
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico

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