Just returned from a 8 night was suppose to be 7 night stay at this lovely resort. Was here during the hurricane and i must say that the resort went above and beyond in trying to make the most of a bad situation. I don't know what happened with J O in one of the previous reviews because the hotel was nothing but accommadating to us. Yes they told us to wait out the storm in our rooms but we were still went to the buffet for dinner even though all of the alcarte restaurants were closed for the night. And yes were were given a boxed lunch to tide us over for lunch but breakfast was served at the buffet as usual. I don't know what more could have been done considering the situation and i believe the safety of the guest was the resorts main concern. Also we had to stay an extra night due to our flights being cancelled on Friday and was given a discount rate the was actually least than if we had of taken out trip insurance so we made out very well. The staff goes out of their way to make everyone feels special and i would not hesitate to suggest this hotel to anyone. And just so you know i have been to at least 6 other all inclusive resorts including both Excellence Resorts in Mexico. A considers this resort our favorite after the Excellence Resorts because it's really hard to compare the 2 because Excellence is a adult only resort.
- Official Description (provided by the hotel):
- * The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa ... more less
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- Also Known As:
- Riu Palace Riviera Maya Hotel Playa Del Carmen
- Riu Riviera Maya
- Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico