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Reviewed January 13, 2011

Stayed for a week with my family. We got a good deal on the hotel which definitely made the trip worth it. The hotel was nice, located inside the Myakoba complex which includes the Rosewood and the Banyan Tree. All three hotels can be walked through via the beach or the hotels all offer free car service betweem them.
The beach was great, weather was beautiful. They offer some free ameneties such as sliced cucumbers for your eyes, popsicles, and mini fruit cups. Beach chairs and umbrellas were free and always available.
The hotel had maybe 5 pool areas. The one by the beach was an infnity pool and pretty warm. The main pool was nice and included a water slide. Temperature was perfect, sometimes even a little too warm. There was also an adult pool which I dont believe was heated but was also an infinity pool looking over one of the canals. There was always ample room available at all the pools. Their "jacuzzi" was not much warmer thant the pools. Once the weather cooled down at about 4 PM, it would have been nice to relax in a warm jacuzzi for a bit.
The restaurants in the hotel was ok but nothing too fancy. We ate at La Laguna a few times. For dinner, make sure you try to special fish for 2 people - it was fantastic!! Food overall was a ripoff. HIGHLY recommend eating all meals at the Rosewood. Prices werent that much more but the food was fantastic and service was impeccible. Worth going to. I was not impressed with the food at Banyan Tree. Food in town was a lot cheaper but very touristy - kind of a ripoff for what you get. Some to try include Cevvocola (italian), Sur (steakhouse), Yaxche (mexican).
The boat ride the hotel offers was beautiful - higlight of the hotel!! You need to reserve it but it goes every hour and takes about 45 min. You see all kinds of birds and animals including even alligators. We LOVED it.
A lot of the reviews complained about the size of the hotel complex. We didnt find it a problem at all. There are golf carts all over and we never needed to wait more than a few minutes. Its a 10, 15 min walk from the lobby to the beach.
We stayed in a Signature Casita (were upgraded without even asking from a Deluxe Casita). The room had a terrible strong chemical odor which we complained abou but nothing was done. I guess we got used to it. It overlooked the canal. Beds were very comfortable and the bathroom was huge. Housekeeping service was great - very attentive. Lots and lots of free bottled water and the room included a coffee and tea maker as well.
One thing to note is that if the hotel calls a taxi for you to go to Playa del Carmen town, they charge $17 for up to 4 people (price doubles if its 5 or more). However, on the way back, if you get a taxi from town yourself, you can negotiate with them all the way down to $10 dollars. Recommend getting their # and calling them yourself whenever you want to go to town.
You should sign up for the Presidents Club - you get free wireless internet (only in the lobby). The room includes a wire for you. Also get free access to the health club (spa is $25 extra).
Hotel is VERY quiet - theres not much, if at anything going on. No activities like water arobics or beach volleyball or anything at all. We stayed a week and were getting bored towards the end. Good if you want to get away from it all and just relax.
The hotel is a good value for what you get. Its listed as a 5 star but is more like a 4-5 star - dont have too high expectations. You get what you pay for! The Rosewood and Banyan Tree are both $700+.

Date of stay: January 2011
  • Trip type: Traveled with family
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4  Thank FunTraveler5665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2011

We stayed at Fairmont Mayakoba in March 2010. We went with 2 kids age 5 and 7 and our friends who also had the same aged kids. This is a very large resort so be prepared to do a lot of walking. There is also a golf shuttle to take you around the property as well as bikes (first come, first serve). There is a large pool with a slide for the kids which they loved and also a pool by the beach. The food was good- especially the breakfast buffet. The spa is beautiful and the fitness center is small but nice. The hotel is very pretty- with a very lush feeling as it is surrounded by a lagoon. We took a complimentary tour and it was nice. The surrounding area also has a lot to do -- ziplining, snorkeling, atv, etc. We had dinner in Playa Del Carmen. Make a reservation if you are going. Had a nice dinner at Xache and saw Mario Batali there with his family. We also had dinner at Banyan Tree hotel which was good. Our only complaint here was the service. We expected better service from a Fairmont hotel at the pools and beach. You need to look for servers. Noone is asking you if you want anything. If you want a drink, be prepared to get up and get one. If you are looking for a hotel that waits on you hand and foot it- this is not it.

Date of stay: March 2010
  • Trip type: Traveled with family
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Thank alk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontMayakobaHtl, Public Relations Manager at Fairmont Mayakoba, responded to this reviewResponded January 14, 2011

Dear Guest,

Thank you for your comments. We sincerely appreciate the time you have taken to write a review, and will make sure we address your comments regarding pool service. Thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2011

Stayed for 4 nights in April '10. I stay at Fairmonts pretty often so I had a suite upgrade voucher which we used to upgrade to a Signature Casita Suite. That plus a Friends&Family promotional rate made the trip a great deal. But the spa & food was very expensive, so we still managed to spend quite a bit.

Room : The suite was gorgeous and right on one of the canals, with no suites on the other side. We really loved sitting on our balcony in the morning & evening and looking at all the birds and fish in the canal. Clearly it's all man-made, but it felt like we were in a rainforest jungle. Ok, maybe a rainforest jungle disney ride - but we loved it. The bathroom(s) were fabulous & huge. Fairmont beds are always outstanding and these were no exception. I will say I don't think I would have enjoyed the trip nearly as much if we had been in one of the regular Fairmont rooms or one of the Casita rooms overlooking the less lush part of the canals.

Property - the resort is huge and sprawling, but we didn't mind this at all since the golf carts can take you to the beach or spa or wherever you want to go which wasn't a big deal to us. I didn't feel like cattle, as another reviewer said. Also we don't mind walking. If I hadn't been 6 months pregnant at the time, I would have ridden the free bikes everywhere. I spent most of the time at the beach, the water was beautiful. The resort would be GREAT for kids I think since they'd get a kick out of the golf carts & bikes and the pools are really nice. I do think they could improve on the beach chairs -- it would be nice to have the teak cushion ones that are at the adult pool, rather than the cheap-ish ones they have.

Restaurants - We ate the Laguna restaurant for breakfast every day and a couple times for lunch. It was pretty good, nice view of the canal, good for bird/turtle/fish/kittycat watching. Las Brisas has a great view of the ocean for lunch, and we ate dinner one night there. The food was good but the service was slow.

Service - Super friendly, always greeted with a smile and a hello everywhere we went. No complaints in this department whatsoever.

Spa - Amazing facility. I loved and took full advantage of the private pool on the roof, and the little cakes and fruit provided. Very relaxing. My massage (neck, shoulder & foot) was fabulous (but not inexpensive).

Overall -- We had a great time and would go back if we could get the same rate. Would be a great place for kids I think too. Playa del Carmen is a good change of pace for dinner, about a 15 minute drive south (we had a rental car). Next time we would probably stay closer to Tulum though, because it seems more old school authentic Mexico down there, which is more our style generally. But we loved it!

Btw -- if you sign up for the Fairmont President's Club in advance, which is free, your internet is free at any Fairmont. There is no reason not to sign up.

Date of stay: April 2010
  • Trip type: Traveled as a couple
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2  Thank laurendell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2011

We escaped our unusual cold this New Year & went to the Fairmont Mayacoba in the Yucatan Peninsula. The property, like many others here, is a lock down fortress - rather intimidating. However, once in, it made it easy to relax & let the children do their own thing inside the property. They enjoyed bike riding inside the property on pleasant trails & swimming in the lovely, irregularly shaped, main pool. The rooms are exceptionally well planned for comfort. Our room had two closets, a large & lovely bathroom with separate toilet & a walk in rain shower with an atrium next to the tub. We booked two rooms for our family of four & both were on a canal that was quiet & peaceful - however the morning sun did wake us up over the water - it was tropical bright! This is not a hotel geared towards either retail therapy or night life. It is a very quiet property & by 10 pm there is nothing to do. We ate leisurely dinners at one of several on site venues & watched pay per view ($16) before getting a restful & comfortable sleep. I have only a couple less than favorable things to say about this otherwise very relaxing property: firstly, a resort of this caliber should have the retail for a guest to replace lost luggage or go a little crazy. There was absolutely nothing available to read besides magazines other than a very small collection of books in English (Twighlight & New Moon anyone?) & only Foster Grant sunglasses & a few swim items for wardrobe needs. I believe a spontaneous guest should be able to find something more unique at a property of this calibre. Second & lastly, service by the front desk could be snippy at times & unhelpful often. I was sent all over the property trying to purchase a wi fi connection for my e reader - to no avail. Further, pool attendants would greet us but never voluntarily ask if we needed help locating a chair (almost impossible to find one) or getting us a menu or poolside service. Housekeeping staff was exemplary & always cordial, as was the wait staff.

Date of stay: January 2011
  • Trip type: Traveled with family
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1  Thank HinRSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2011

Our family stayed at the Fairmont for nearly a week over the Christmas holiday. The hotel is very spread out but once you put the puzzle together, its easy to get around. The property is quite large and we found the BMW bicycles (when finding one in good repair) unique and fun. The golf cart drivers were also pleasant and always upbeat. In fact, all staff members went out of their way to say good day and hello at every meeting. The beach is well kept and the heated pools were very nice. There are a few pools that are not heated. The pool staff was just as friendly and helpful as all other staff. Food at the restaurants is generally good although expensive. I'd skip the French Toast and sometimes there was slight difficulty in relaying specific requests. The spa area is beautiful and the staff exceptional. My partner and I both thought our masseur provided one of the best ever massages. The hot tub in the men's spa area could be a bit warmer but the other areas were perfect. We'd definitely try the Mayakoba again if traveling to Playa del Carmen.

Date of stay: December 2010
  • Trip type: Traveled with family
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Thank NYCTravelMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontMayakobaHtl, Public Relations Manager at Fairmont Mayakoba, responded to this reviewResponded January 5, 2011

Thank you for taking the time to write a review and for your valuable feedback. We are sharing your comments with our leadership team and colleages. We are working on getting additional BMW Cruise Bikes to better serve our guests. We look foward to welcoming you back to Riviera Maya and Fairmont Mayakoba.

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