We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
36 people are viewing this hotel
Booking.com
$328
View deal
Free cancellation until 08/08/21
Fairmont
$328
View deal
Free cancellation until 08/08/21
Reserve now, pay at stay
Traveluro
$432
$266
View deal
Hotels.com$328
Trip.com$299
FindHotel$432
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (6,516)
Filter reviews
6,518 results
Traveler rating
5,069
924
306
140
79
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
5,069
924
306
140
79
Show reviews that mention
All reviews el puerto signature casita las brisas deluxe casita la laguna restaurant willow stream spa beach casita brisas restaurant lobby lounge golf cart beach area all inclusive package resort fee banyan tree beautiful property all inclusive plan main building
Selected filters
Filter
Updating list...
631 - 636 of 6,518 reviews
Reviewed July 12, 2019 via mobile

The Mayakoba is our favorite area in Playa- the Fairmont does not disappoint -as the entire staff if super friendly, helpful and very attentive. The waiters at the Brisas pool get to know you quickly and will know what food and drinks you like.

If you are getting a room that includes a butler, be sure to ask for David Lozano- This was the second visit to the Fairmont and the second time with David as our butler and I can’t say enough good things about him- he goes above and beyond to make your stay memorable and special. For this particular visit, he created a big poster for my long time friend (who has had challenging health for the last few years) with pictures of her and my kids (they call her ‘Auntie Ang’) - when she walked in to her room it was laying on her bed with balloons surrounding it- it was the kind of welcome that brings happy tears to your eyes.

He helped with driving my kids to and from the new Peublito (which is on the property) it’s a great place for kids to get their arcade fix- and he generally looked out for them and made sure all of our needs were met. He’s a special guy and if you are lucky enough to get him at the fairmont then you will be guaranteed a great vacation.

**I have to throw out a special thanks to Jorge who kept up the David Lozano standards one day when david was not working.

We love the Fairmont- the grounds are beautiful - and anyone concerned about the seaweed situation will be happy to know that the fairmont clears out the incoming seaweed so you can enjoy the beach- and if you take a catamaran out for a snorkel just beyond the breakers (super close) there isn’t any seaweed at all- there are super blue clear waters and colorful fish at the reefs -

I’m jealous for anyone heading there soon- I know we will definitely return.

Date of stay: July 2019
Trip type: Traveled with family
4  Thank Compass9084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded July 16, 2019

Dear Compass9084,
We'd like to thanks you for your visit and sharing your comments about our staff and our butler service. It is really great to know you enjoyed your stay during your family vacations. We appreciate the recognition to David and Jorge for their service.
We will be looking forward to welcome you again soon.
Best regards,
Isamu Tsuji

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019 via mobile

We love this hotel. There are no crowds like the typical beach front hotel as here the premise is spread out, the hotel staff gives great service, the food is of very good quality and they keep the beach in great condition- it has the best beach in the Riviera Maya.

Date of stay: July 2019
Trip type: Traveled with family
4  Thank odg007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded July 16, 2019

Dear odg007,
Thanks you for writing your review about the experience in our resort, we appreciate your comments about the service, the food and the beach. We hope you can come back again soon.
Regards,
Isamu Tsuji

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019

We bought a Travelzoo package several months ago for a signature casita. TAXES & FEES not included! Thank god that we where able to upgrade to an ocean front beach casita with butler service. The resort is large & everything is spread out. The service is very good (especially with Gerardo, the butler). We enjoyed staying in our casita as we had our private pool & direct access to the beach. Sea weed is a constant problem, even though they are constantly cleaning it up. The ocean is NOT crystal clear as it appears in the pictures due to the seaweed on the bottom of the ocean floor. We traveled with our 5 year old daughter, so the all-inclusive package is a MUST, regardless if you consume alcohol or not.The a la carte prices are way over priced. The taxes, resort fees, IVA fees, ecological fees... They all add up & I strongly suggest doing the math prior to booking. November thru February are the best times to visit to enjoy the beach. We experienced several issues that where resolved.

Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with fairmont.com
1  Thank Connector584169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded July 31, 2019

Dear Connector584169,
Thank you for sharing your experience about your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your butler service and your room. We will verify with Travelzoo the information in their confirmation to be completed with all taxes and fees.
We hope to see you again soon.
Yours sincerely,
Isamu Tsuji

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019 via mobile

We had a wonderful family vacation with our children ( 5 and 7) at the fairmont mayakoba. The grounds and beach are beautiful. The restaurants at the hotel are great but the one by the beach was our favorite. The staff is incredibly warm and friendly and they knew our kids within a day or two. Also, One of the nice features of the hotel is that you can easily dine out or visit the other nearby hotels.

Date of stay: February 2019
Trip type: Traveled with family
Thank L9959RBstevenk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded July 12, 2019

Dear L9959RBstevenk,
Thanks a lof for selecting us for your family vacations ands sharing your experience. We appreciate the comments about our staff and we will be looking forward to welcome you again soon.
Best regards,
Isamu Tsuji

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

I have never had a better vacation for the price , The place was exquisite, food exotic, Children welcome , activities wonderful , Bar had best bartenders who made the perfect Cosmos. Highly recommend to one and all

Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with fairmont.com
Thank Neeraja R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isamu T, Quality Manager at Fairmont Mayakoba, responded to this reviewResponded July 31, 2019

Dear Neeraja R,
Thank you for taking the time to write a review following your recent stay at Fairmont Mayakoba. We are delighted you enjoyed your stay, the food, activities, etc.
We will be looking forward to warmly welcoming you again to Fairmont Mayakoba in the near future.
Yours sincerely,
Isamu Tsuji

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews