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“Very Nice Resort”
Review of Fairmont Mayakoba

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Fairmont Mayakoba
Ranked #13 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed March 19, 2009

Fairmont Mayakoba is a great relaxing destination for the traveler seeking a rest from the busy life. The resort is extremely nice, the grounds great, the pools very nice, the restaurants very good. This is a place to get away from the daily grind and lose yourself for a vacation. We traveled with clients to this location and it was a great place to host your customers. It was far enough away from town that you could always find your clients at the resort, not many ventured into Playa del Carmen. This aspect was great for hosting, always someone around to speak with and socialize with. The rooms are amazing, we were fortunate enought that our company booked the casitas, grouped in rooms of 4 and private. The rooms are very large, the bathrooms even larger! What a shower and tub! So nice, the bathroom made you feel as if you were in a spa. The rooms are huge as well, with flat panel tv's and a private balcony (ours overlooked the canal, a nice private area).
The cons:
Too far from town if you are looking for excitement ($17 cab ride)
Nothing to do during the stay if you are there for leisure, there are no activities at the resort. We didn't have too much of an issue with this, we made our own fun and entertained clients during our stay. However, if you are younger and looking for something to do during the day, you might want to look somewhere else. This is truly a resort meant to lay around during the day and relax or play golf.
Main resort is 1/2 mile from beach. This wasn't an issue for us, we rode bikes to the beach or caught the shuttle. It's only a negative if you are used to having and want the beach to be near the resort. We didn't find it that bad, however, some might find this as a negative.
The water wasn't clear. The shore break caused the water to be murky. It was a pretty color on out past the shore break, however, it wasn't clear like other places in the tropics.
Service in the restaurants was a bit slow, especially at LaLaguna, Las Brisas seemed to be faster service.
The Pros:
Great Place to relax
Good food
Beautiful Grounds and rooms
The Pros far out weigh the cons
Playa del Carmen - a great place and worth going down to town every night you are there. What a great place to have a great time. Full of restaurants and beautiful bars, this is old Mexico mixed with a European flare. Nothing American about this place, which was Fantastic!

This is a 5 star resort. You will enjoy your stay. Plan the day trip to Tulum and XelHa ( a natural lagoon that is AMAZING) If I had it to do over, I would take the Tulum Express tour one morning, then book a FULL day at XelHa, trust me, you will want a full day at this place. It's all inclusive (food / drink / lockers and all equipment you need at the park) and the food is amazingly good! We booked both trips in one day and arrived at XelHa around 1pm. Not enough time to take the place in, it closes at 5:30pm. Our trip was $110USD per person for a private van. You can negotiate with the tour reps at the resort near the business center if you have enough people to fill a suburban (6) or a van (10), especially if you pay them cash. They have a table in the hall near the business center. Our trip was priced at $145USD per person on a tour bus (that stops at several different resorts to pick up tourists), our deal allowed us to have the vans for 9 hours to stay at each place as long as we liked and stop along the way if we wanted to shop, get snacks, etc.
Enjoy the Fairmont, you will have a great relaxing time at the resort, and you can make your own fun off the resort if you wish. There's so much to do in the Mayan Riviera, go with an attitude to look for fun, it will find you if you go looking for it.
Mateo at the pool / LaLaguna is a great service minded waiter. He will treat you like a king, and he remembers everything.
5 stars all the way, careful on the bikes, the back breaks don't really work great, BUT the front breaks will send you for a flip. Enjoy!

  • Stayed: March 2009, traveled on business
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1  Thank govols1006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 14, 2009

My husband and I stayed at the Mayakoba Resort March 7th through the 12th with a large group. I have never been to Mexico and have always instead gone to Maui for family "beach" vacations. I felt safe in Hawaii and always questioned Mexico. I was totally wrong. The people at this resort were always trying to make us comfortable and tending to every need. For anyone like myself that wants a comparison to Hawaii......here you go.

The beach at the Mayakoba was the most beautiful I have ever seen. The white beach and the green/blue water was something I have never seen. The lounge chairs and huts on the beach were so comfortable. My husband is a shade guy so it was wonderful to have this for free. (the shade was $35 per day at my last resort in Maui) The men that served food and drinks at the beach were very friendly and I thought the prices were reasonable.

The rooms were very nice. The bathroom was a focal point. I took pictures from every angle to show friends at home. The bed and pillows were great. We had a view of the lagoon which was nice.

A lot of people have written in about the long walk to the beach. The golf carts take you anywhere you want to go and they drive by often. We never waited more than 5 or 6 minutes for a cart and we were told that the resort was completely full.

There were only a couple things I would recommend for this resort. The pools were a bit cold. I am sure this is nice when it's hot in the summer but we had very pleasant weather, 85 or so. The pool was too cold. The other thing is there is a deli next to the pool but it is very limited on items. There needs to be more snack items and more variety. Sometimes you just don't feel like having a sit down meal and it would be nice to grab a small snack to go.

Other than that I would go back tomorrow if I could.

  • Stayed: March 2009, traveled on business
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Thank hollygirlChico_Ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2009

We have just returned from a 5 night stay at the Fairmont Mayakoba. While we liked it very much, we did not love it.
The Pros
Very much a 5 star resort in its attention to customer service.
Very beautiful setting
rooms very spacious and clean-beds very comfortable
bathrooms enormous and clean
Staff is extremely friendly, helpful and just plain nice
food was very good, better at Las Brisas then at La Laguna
Great fitness center
Pools are beautiful,,,but cold
Drinks and appetizers at the beach are good and service was excellent.

The Cons
Beach is too far from everything, you need to take a shuttle or bikes and there just aren't enough bikes on the premises and those that are there are not in great condition.

Very windy at beach (in March)
Do not go expecting to lounge in Caribbean type waters... very choppy, but still beautiful
The resort does not offer any water sports at all
Best restaurants are in Playa del Carmen, a 15 minute cab ride
No lobby bar....place is desolate at 9 pm.
Pools are not heated...very cold. So if the beach is choppy and the pools are freezing....not too many places to comfortably cool off.

Since I was traveling with 2 young adults, it was just a bit too quiet for us.

Very important tip: join the presidents club at fairmont.com if you are going to go there. You will then be able to get into the fitness center without an additional charge of $10 per day per person. If the hotel is not full they will also give you an upgrade if you are a member of the presidents club

  • Stayed: March 2009, traveled with family
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1  Thank travplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2009

We very much enjoyed the hotel, the casitas were simply the best and the service was as always wtih the Fairmont chain simply fantastic. The food was top notch and staff friendly and not hesittant to assist at any time of day. If you are looking for a resort with quality patrons and service you can not ask for better. The beach and environmental concept is the standard that should be immitated by others. We higly recomend the property as a romantic getaway which is also sutable for pre teen age kids. We will most certainly return.

  • Stayed: January 2009, traveled with family
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Thank WillemSpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2009

Our stay at the Fairmont Mayakoba was okay. For the past several years, we have stayed at the Fairmont Pierre Marques in Acapulco. We will return to the Pierre Marques next year.

-We had a beautiful one bedroom suite with lagoon and jungle views. We were able to sit on our extra large balcony and watch the birds and fish.
-The staff at the main restaurant where they serve breakfast were wonderful. Specifically, the managers Roberto and Leslie and all of the servers.
- Great adult only pools. Some beautiful infinity pools.
-Truly a beautiful resort set in the jungle. Very modern with up-to-date amenities and huge washrooms.
-Food at the resort was tasty. We really enjoyed the breakfast at La Laguana and we had a great dinner at the fanciest place, Las Brisas. We dined twice at El Puerto, the steak & seafood restaurant. Food was great at El Puerto but the service was spotty.
-We don’t have kids but it looked like they had an amazing kids program.
- Most staff will address you by name which is a nice touch.
-The Willow Stream Spa was fantastic. I had the Honey in the Heart treatment which was incredible and my husband had a sports massage. I was blown away by my treatment. Our manicures and pedicures were nice but overpriced. No surprise there. Overall, the spa is fabulous. Also, there is a great gym. I attended a pilates class and was the only person in the class. That was kind of fun.

-The hotel gave us a room with two double beds. We had requested a king size bed. They did try to find us another room in the same category but the view was not as good so we opted to keep the room with the double beds. Also, the phone and internet needed to be fixed the first night as did a light bulb. I should note that both issues were fixed quickly.
-The service was inconsistent. Sometimes there was great service at the pool, other times you wouldn’t see anyone until after noon. Some restaurant servers were amazing, others were okay.
-The resort is so big that you essentially have to take shuttle from one end to the other. We stationed ourselves at the adults only infinity pool in the middle of the resort because it was less windy than the pool near the beach. If we wanted to go to the beach, we had to take a 5-10 minute shuttle ride.
-Although Playa Del Carmen was only about 15-20 minutes away, the beach wasn't the greatest.

Overall, the Fairmont Mayakoba is a truly gorgeous property. However, the inconsistent service, not-so-great weather (some rain, loads of clouds, extremely cool breeze and not high temperatures) and the distance to the beach for people who cannot afford a $2,500 oceanfront casita (apparently, that’s how much is costs according to one of the employees) means that we will not return.

One other note for President’s Club members:
There is not a private check-in for members. We had to ask for someone from the President’s Club. We are Platinum members and have been for several years. That’s why were astonished that they would have provided us a room with double beds when that was not what we requested and the fact that we’re Platinum members really didn’t make a difference. The lack of importance for Platinum President’s Club members was an issue for us. At the Fairmont Pierre Marques, we are treated like royalty.

Restaurant Recommendation:
If you’re looking for amazing local seafood, try El Oasis Mariscos just off 5th Avenue. We had the best meal of our trip there…shrimp tacos and “awesome” seafood paella.

  • Stayed: February 2009, traveled as a couple
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2  Thank Marquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2009

Beautiful rooms.
Lobby area and hotel grounds very attractive.
Excellent staff.
Wonderful beach.
Excellent golf course.
Bikes provided to get around the large resort were a great touch - but should provide more of them.
Adults pool was beautiful.

Unheated pools - they were freezing!
Rock hard sunbeds by the pools - no covers provided.
No views from hotel rooms as layed out in two floor casitas throughout the resort. Only if you pay for a lagoon view do you get to see anything other than a walkway and the oppostite casita.
Food is pretty bad in Playa del Carmen and pricey, so wouldve been nice
to have had more casual variety at the hotel. One casual mexican restaurant - food wasnt good, very small menu, was like eating in a cafeteria.
Two upscale restaurants. Ate in the restaurant near the main building and the food was very good but it was expensive.
Breakfast - food quality and choice were not what you expect for a five star. A lot of mexican food which to me was an odd choice for breakfast, limited cereals and fruit.
Nothing to do at night in the resort and cab to Playa is expensive.

  • Stayed: January 2009, traveled with family
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1  Thank sunshinelovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2009

When I am stressed, I think of my stay at the Mayakoba and it seems to get all better.

We stayed there for four nights after attending a work conference near Tulum. I've stayed at several placed in the Riviera Maya, and this is by far the best place I've stayed. In fact, I think I would rank this as the best hotel experience I've ever had.

Our first night was in a Private Casita, which was set back from the ocean but had great ocean views from the private rooftop pool. The roof sprang a leak during the torrential rains overnight and, after some exceptionally quick and professional problem solving on the hotel's part, we were moved to an Private Oceanfront Casita. This is the one in the pictures that has the private pool looking out over the ocean. Every morning, I would make coffee and walk out to our private palapa just a few steps from the casita. The suite is very large with a full living room, a huge bedroom, and two bathrooms. The master bathroom has glass walls looking out to a private garden. Simply breathtaking.

We ate at La Laguna and Las Brisas. Both were very good with excellent service. Las Brisas is expensive, but it's worth it as a splurge. We also did a "cooking class" with their Executive Chef. It wasn't so much a cooking class as a kitchen tour. But the Exec. Chef was great and I was impressed with the lengths that the hotel goes to to ensure sanitation and food safety.

The staff is very attentive. Pretty much any wish you ask will be granted. Our private butler even offered to unpack for us, which we declined.

The only thing I would caution is that this property is very large and very spread out. Getting to the beach from the main hotel complex is a 5 min. golf cart ride. But they do have bicycles all around the property, and that's a fun way to get around. If you're staying in the private area by the beach, it's the same ride to get up to the main complex where most of the restaurants are, but the oceanfront restaurant (Las Brisas) is just a short walk from the private area).

This was an unforgettable four days and I can't wait to go back.

  • Stayed: September 2008, traveled as a couple
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1  Thank Be_devine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
Price Range: $206 - $808 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Official Description (provided by the hotel):
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico

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