There were some things that I loved about this resort and some things that were not so great.
-The design of this place is amazing. They have excavated canals throughout the property that have crystal clear spring water running through them and amazing bird life throughout. The layout of the place is so cool how paths ramble through the canals and jungle.
-Rooms and cleaning service were superb. Our rooms were impeccable.
-The food is very mediocre, though high priced. Many dishes were over-salted (and I am often accused by good friends of being a salt-o-holic). Even at the "fancy" restaurant, El Puerto, the food was over-salted and generally uninspired. Sushi in the lobby was pathetic. Simple food, like burgers and chicken wings, were great. But at these prices, they should be able to pull off a nicely prepared salad or piece of fish.
-There were many rules that seemed to have no good reason and management was exceedingly inflexible. I was eager to take out a kayak for an early morning paddle, when the sea is calm. I thought that the concierge would be able to oblige - no dice. "The kayaks are unlocked at 10am, and that's it." The same was true of taking the bikes on the nature path - prohibido! Though the brochure in each room encourages guests to bike the nature path. We walked over to the Banyan Tree and used their bikes instead to explore the path.
-Our bill was over by several thousand $ due to two unexplained mistakes - no apology, though they did correct it after some back and forth. The bill is also ONLY in pesos, which I think is a bit misleading since all the prices throughout the resort are in USD. Check your bill CAREFULLY.
-The beach is very mediocre.
All in all, for a luxury experience, next time I will go to a boutique hotel. The poor food and inflexibility were likely a result of trying to run such a large place. It may simply be too difficult to provide great food and personalized service at a place this large.
- Official Description (provided by the hotel):
- The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, HotelPower, Hotels.com, Fairmont Hotels, Orbitz, Priceline, Evoline ltd, Cancelon, getaroom.com and TripOnline SA so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairmont Mayakoba Hotel Playa Del Carmen
- Fairmont Hotel Playa Del Carmen
- Fairmont Playa Del Carmen
- Playa Del Carmen Fairmont
- Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico