This luxury resort was almost perfect but staff needs to consider all guests equally.Guests in the ocean front villas are given priority service over other guests. We waited almost 2 hours for food/drink service because the waiters were providing service only to those guests who had beach front villas. In fact, they were actually waiting at the steps to the villa decks for orders & ignoring the the guests on the beach itself. Otherwise this was a great resort.
Also, we booked 2 rooms and were told they would be jungle facing. In fact they faced a construction ditch. We had to get our room changed and this caused us to have 2 separate rooms. This was not a pblm since our kids are 15 & 20. However this could be an issue for families w younger kids.
- Official Description (provided by the hotel):
- The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more less
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- Also Known As:
- Fairmont Mayakoba Hotel Playa Del Carmen
- Fairmont Hotel Playa Del Carmen
- Fairmont Playa Del Carmen
- Playa Del Carmen Fairmont
- Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico