We held our wedding weekend at the Fairmont Mayakoba. It is a beautiful property and the staff are wonderful! We did have a few serious challenges with a lack of communication and customer service during the planning stages due to several personnel changes. However, once they shifted internal resources, everything went very smoothly.
In the end, they pulled all of our events (3) off seamlessly! The settings for our events were gorgeous, the food (particularly La Laguna) was amazing, and the staff really was so kind and thoughtful. The staff actually do remember your name!
We did have a few negatives: the front desk mixed up several pre-assigned rooms causing inconvenience for our guests who had to be moved or had to track down luggage which was put in the wrong rooms and one of our guests did have a ring stolen, which was mistakenly left out of the safe.
We would still go back in a heartbeat and our guests are even considering making it a new yearly tradition!
- Official Description (provided by the hotel):
- The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more less
- Reservation Options:
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- Also Known As:
- Fairmont Mayakoba Hotel Playa Del Carmen
- Fairmont Hotel Playa Del Carmen
- Fairmont Playa Del Carmen
- Playa Del Carmen Fairmont
- Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico