We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wedding Weekend Extravaganza” 5 of 5 bubbles
Review of Fairmont Mayakoba

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Fairmont Mayakoba
Ranked #8 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersPlatinum level
Boston, MA
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Wedding Weekend Extravaganza”
5 of 5 bubbles Reviewed February 4, 2008

We held our wedding weekend at the Fairmont Mayakoba. It is a beautiful property and the staff are wonderful! We did have a few serious challenges with a lack of communication and customer service during the planning stages due to several personnel changes. However, once they shifted internal resources, everything went very smoothly.

In the end, they pulled all of our events (3) off seamlessly! The settings for our events were gorgeous, the food (particularly La Laguna) was amazing, and the staff really was so kind and thoughtful. The staff actually do remember your name!

We did have a few negatives: the front desk mixed up several pre-assigned rooms causing inconvenience for our guests who had to be moved or had to track down luggage which was put in the wrong rooms and one of our guests did have a ring stolen, which was mistakenly left out of the safe.

We would still go back in a heartbeat and our guests are even considering making it a new yearly tradition!

Stayed January 2008
Helpful?
4 Thank Lucy77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,486 reviews from our community

Traveler rating
    2,632
    544
    166
    93
    51
See reviews for
1,243
1,271
48
407
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (743)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
nj
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 4, 2008

This place is amazing. It will take you 2 days just to get acclimated - it's over 550 beautifully maintained and appointed acres. Golf carts, bikes and boats are the way to get to the beach and the beachside gourmet restaurant Las Brisas(very good, not great, slightly overpriced for the quality - but very nice room with live Jazz, service impeccable).
All rooms are top notch, would definitely go with asking for a lagoon view or, if you can afford, upgrade to a beach casita. Depending on when you go in Feb.(the 19th start I think), the mayakoba golf classic will be at the resort and the golfers will all have the beach and ocean side casitas and villas. Golf course is pristine although fairly easy, resort style golf. Some beautiful views of nature.
When you are out and about, the place has a virtual army of staff and they are more than willing to offer help at every turn. However, calling in to request anything from the room turned out to be very sloooowww , but I think that goes with the territory. Rooms had some small ant problems but nothing to worry about. Meticulously maintained(leave a note for the roomstaff to leave extra bottled water).
Willow Stream Spa will always be a wonderful memory as the services here were unsurpassed in my life of resort vacationing. From the state of art fitness room, throughout the facility(locker rooms, whirlpool hot tubs, sauna, steam rooms, swedish showers, rooftop deck and pools, hot tubs, lounges)- all was way above excellent - staff and professionally administered services are second to none.(Sampled were pedicure, relaxation massages, facials).
La Laguna restaurant was adequate for Breakfast(you could have buffet 24.00pp or a la carte). Nice fruit, omellettes, waffles, quesadillas and all the regular breakfast items in quantity.
Las Brisas was excellent for Oceanfront lunch(or served on the beach if you want to mix it up).
El Puerto in the main hotel was also excellent for any meal and actually my fave for dinner.
The beach was well maintained, long, fairly wide for this area and very swimmable. Service here, as throughout the property, was first class.Lounges, umbrellas, towels, food and drink were all served to your request. Pool areas are amazing also, with a beautiful infinity pool overlooking the beach and a vast pool area nestled between the casitas and another infinity adult pool overlooking a lagoon.
Playa del Carmen is just a 10-15 minute 16.00 cab ride away. Numerous shops, restaurants and bars with or without entertainment on the main drag(pedestrian) Fifth Avenue or along the beach.

  • Liked — Well appointed, comfortable.
  • Disliked — Nothing
  • Stayed January 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank jefk56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
way upstate NY
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 27, 2008

This awe inspiring establishment is as close to paradise as one can get. The pictures do not and cannot do it justice. To say this place is amazing is an understatement. The staff was as equally wonderful and spoke English well. I loved waking up to the sounds of monkeys. We stayed in one of the bungalow type rooms, the bathroom was definitely a highlight (all glass and marble-- gorgeous!). Everything was very clean. It was not really near the beach, but they have golf carts that pick you up almost immediately when step out of your room. The pools were also amazing, infinity with private gazebos, a slide and perfect temp. I cannot rave about or describe Mayakoba as it deserves--a true phenomenon!!! However, a can of Diet Coke-- $4.00 US!!! A large bottle of water $20.00!! Call home less than 5min $80.00!! A lot of people we spoke with went into Playa del Carmen and brought back snacks and drinks--the hotel charged them $50.00!! Nothing was a bargain-- the food at the restaurants was very good, but at those prices, it should have been superb. If money is not an object, stay here!!!

  • Liked — Extremely comfortable beds and bedding. Beautiful grounds.
  • Stayed June 2006, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank rockslinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 20, 2008

My wife and I just stayed here for a week for a medical conference and thoroughly enjoyed our stay. Keep in mind we are an adult couple travelling without kids. This was the first vacation we have taken without our kids in 20 years and while I would not rank the facility kid unfriendly, it is neither exceptionally kid friendly, and I would rank it kid neutral.
This is clearly an upper end resort, for people with expendable cash. We stayed with conference rates in the cheap rooms attached to the main bulding of the resort, around $330/night including taxes. We were told for these rooms through the Christmas holiday, they charged and receive high 700's for these same rooms/night.

We have stayed in many types of properties over the years with our kids and while I can think of one place that might have had similarly exceptional grounds, perhaps even a little nicer, the service at this facility far exceeded the other places. Even though we were in the cheaper rooms, the room and bathrooms were exceptional. Large and luxurious, clean .
Keep in mind the grounds are large and if you are staying in the main resort building, it is 1 1/4 miles to the beach. They provide bicycles around the resort for you to travel with, or you can travel in boats or the ubiquitous golf carts, which are driven by resort personnel. We had no problems getting where we needed to go.
If you are going with kids you will probably want to stay around the pool or at the beach. The prices for these rooms climb significantly, and I think for the beach front casitas, they were in the vicinity of $1700-1800/night. They are, however, exceptional accomodations with butlers.
Personally, I would not stay here with small children.

The food is good, particularly at the higher end restaurant on site, Las Brisas,. We only ate dinner at the resort two out of seven nights, and otherwise cabbed into and ate in Playa del Carmen, the other 5 evenings. Round trip cabfare with tip, about 400 pesos.

I would definitely stay at this facility again and strongly recommend it to the higher end traveller, particularly adult only couples or families with older children, particularly older teens, but get prepared to pay.

  • Stayed January 2008, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
12 Thank dave4761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed January 17, 2008

Stayed at the Mayakoba in January 2008. The property is huge, with the lobby located about a mile and a half from the main gate (don't even think of walking, it's a jungle with a paved road), and the beach is another mile and a half from the lobby. Only a small number of ($$$) rooms are located on the beach, with some located on the lagoon (a natural underwater river that has been tapped to flow through the resort), and some just off the garden paths.

The room itself was a good size, with a big bathroom, and a flat screen TV. Beds are absolutely heavenly and the pillows were nice and soft as well. Double sinks and a soaking tub in the bathroom, along with a little garden outside of the tub are a real treat.

Room service was a little sketchy, as I had to call twice in the four days for my room to be made up (it was past 1:30pm). Complimentary newspaper appeared the first day, and didn't show up again until the last day when we requested it.

Food at the resort is pricey, and service does not come with a smile. The employees walking the pathways of the hotel are very friendly, always offering an "ola", but the hostesses and servers in the some of the restaurants were borderline rude. I would walk into a restaurant and have to work to get the attention of the hostess who was usually standing there gabbing with a co-worker. Laguna's breakfast buffet runs about $24 per person and isn't worth it. Las Brisas (restaurant on the beach) has slightly more flavorful food, and the service was better. El Puerto was open for dinner only, and never had the chance to try it.

The pools are great, especially for kids (wouldn't recommend the water slide for adults as pool is only 4.5ft deep), with an adult only swimming pool located outside of Laguna restaurant that is quite peaceful, but the infinity edge overlooks the river and trees, and you start to miss the ocean. The pool near Las Brisas has the desirable infinity edge overlooking the ocean. The beach is rather small, and not always the cleanest. The water was murky up until our last day there. It is a public beach, and the Fairmont needs to do a better job in cleaning it up each morning. Keep in mind that unless you are staying ocean-front, getting to the beach is a bike ride (mountain bikes located all over the resort for your use) or a 4-5 min golf cart ride away. There is also a boat that runs on the lagoon that takes about 20 minutes to get you from the beach to near the main lobby.

Overall, the Fairmont is a scenic property, but definitely not ocean front. You will feel isolated as it is a 20 minute ride from Playa del Carmen, leaving you very dependent on the over-priced, below-average restaurants. Once in the resort, you can't really tell you are in Mexico, so unless that is the feel you are looking for, I wouldn't recommend it.

  • Stayed January 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
15 Thank kishmish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed January 14, 2008

Due to some previous reviews of this resort I was skeptical going on this trip; I had nothing to worry about. The grounds are beautiful, well cared for and just breathtaking, the buildings clean and very nice. The lagoon is all man made but looks very natural and is neither dirty nor smelly. There is always lots of wildlife to watch. Very limited shopping on the resort (only 3 stores and nothing of interest that I saw) but you are only a short ride from playa (5miles). The restaurants were all good but nothing worth raving about, we had better meals in downtown playa. We also ate at the Glass Bar and Da Vino..enjoyed Da Vino a bit more (had a wonderful filet coved in a gorgonzola sauce). Favorite restaurant on the resort was actually the lobby bar, we skipped dinner one night and went there for sushi and martini's...very good! We had our best dinner meal at the restaurant downstairs of the lobby, by the shops. We didn't make it to a breakfast, bought fruit from the cafe instead. (15pesos for a banana) Lunch was good, most days we ate pool side at the adult pool..had a good cheeseburger there...we had the best lunch at las brisas down on the beach. We were in rooms at the middle of the resort and the beach was about a half mile walk 1 way. we enjoyed the walk and there were always lots of carts passing by to take if you wanted. We did take the boat trip around the lagoon because we were there and why not...glad we did, was an enjoyable/relaxing ride. The driver said there are 2 baby alligators in the lagoon but we did not see them.
The beach is very nice, the sand soft and not dirty looking or feeling. You are able to walk long distances, all the way to playa if you were so inclined.
The staff was very helpful and friendly, they spoke much better english here than any other resort we have been to in Mexico.
One thing, if you are a very light sleeper and get a room on the edge of the main path try to switch before you go in. Carts do run at all hours and you can hear them in those rooms.
This was a wonderful vacation, a place that I would love to visit again in the future!

  • Stayed January 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank waterlvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westchester, New York
Level Contributor
179 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
5 of 5 bubbles Reviewed January 13, 2008

A near perfect week. I liked the resort and the Mexican people so much that the following is not only for fellow travelers but for Fairmont so they can further refine their excellent service and facility.

Spent two nights in one casita (in the 7 block) and because of air conditioning problem, upgraded to following 5 nights in another, lagoon view, casita ( in block 1...facing a canal and across from the Event Lawn where a full out reception could be heard thru the closed glass doors but quieted down by 9 or 10 PM..

A few pluses/ a few minuses.

-Outstanding, super friendly and helpful staff. Superbly professionally trained to be courteous and keep their cool no matter what the issue or how upset a guest may be, Derailed balcony shutter, light bulbs that blew out, a minor mistake on my account and a recurrent air conditioning shut off problem were responded to within minutes with follow up phone calls inquiring as to satisfaction.

-With five pools (counting the two side by side toddler pools as one) there is always a lounger available. I did see a kid transiently at the "Adults Only" pool,,,,,I guess it's tough to enforce a rule when everyone is paying so much. The beach loungers were more comfortable than the double ones at the Adults pool and more so than the strangely uncomfortable pool side loungers. Cucumber slices for your eyes on a hot day were kinda silly but got some use ! The design of the main pool is fantastic....filled with smaller nooks and crannies so you never feel like your surrounded by a crowd of people.

-The provided map and ground markings are inadequate. Night time lighting is limited. It's easy to get lost, especially after a margarita, but maybe that's part of the fun!

-Excellent housekeeping twice a day with mild inconsistencies. Even when I hid the soap remnants they didn't replace them?!?!. The last night we got two sink front rugs. One room had a scale the other didn't (who cares). They never circled the weather forecast or filled in tomorrows max temperature on the nice bird watching/ identification cards they put on the beds each night. No chocolates! Maybe attracts wildlife !

-First room had 3 different lamps and the second only two...with the bedside lamp a single instead of the nice double as seen in some of these pixs!

-The next to last night I learned that they do 7, 8 and 9 AM 45 minute round trip nature tours on the boat that you have to sign up for. This was NEVER advertised...anywhere. The boat to/ from the beach take different routes, the journey about 25 minutes each way and the drivers were very informative about the nature around/ ecosystem.

-The bikes were fun. Think twice if you haven't been on one in years or you've had a few drinks...for your own and everyone else's safety. Maybe they should hand you a list of rules on check in since the ones fixed to the bottom of the basket (on some, not all) of the bikes is too fine print to read. Yes occasionally there are none to be found and while there's a full time mechanic about 9 - 12 bikes were out of commission each day. Always check the brakes. Rely on the rear one more as I know someone went head first coming down from a bridge for applying only the front ones !

-Mosquitos were at a minimum in Jan, perhaps more in the rainy months..come prepared and spray regularly. I did see a small dark spider in one room but, heck, I live in an old house with plenty of them. Perhaps someone else's horror story lead to regular extermination. Yes there are scorpions and monkeys and snakes and little alligators...it's the jungle and the same at all the Mayan Riviera resorts.

-Restaurant prices were high end, especially for Mexico, especially with our devalued US dollar....but on a par with other high end resorts and Manhattan. Quality was very, very high as was service. Portion size at Las Brisas was on the small side and at 8 PM with a 6 year old running around snapping digital pix's and tow 5 year olds at the next table, the romantic potential and appreciation for haute cuisine were deflated despite the terrific musical trio (there was live music in almost every restaurant and lobby every night and in the lobby and beach side restaurant daytime too).......so I canned my reservation to return and indulge in the tasting menu with accompanying wines. PS the markup on bottles were 400 to 500 %.

It is $16 US each way by cab to Playa del Carmen and while good, even the upscale places there were not as good as at the Resort....even the creative Mexican stuff at the Laguna rest. which was superb. Playa is just a bit honky tonk.

-The prices for souvenirs at the airport were much higher than the resort and while selection was less, quality was better at the resort than at Playa.

-The gym was great but $49 to use the spa facilities if you aren't having a treatment seemed really steep. While everyone raves about the spa, prices seem quite steep with 10% tax and 15% service charge to be applied.

Overall I can't remember returning from a resort so relaxed and pleased. I'd go back tomorrow! However, if your watching your wallet, forget it otherwise have a margarita and enjoy!

  • Stayed January 2008, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
8 Thank jwsmd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
0.7 mi away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#3 of 212 in Playa del Carmen
4.5 of 5 bubbles 1,896 reviews
4.4 mi away
Mahekal Beach Resort
Mahekal Beach Resort
#26 of 212 in Playa del Carmen
4.5 of 5 bubbles 2,461 reviews
0.7 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 212 in Playa del Carmen
5.0 of 5 bubbles 1,581 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
4.5 of 5 bubbles 2,847 reviews
4.8 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#12 of 212 in Playa del Carmen
4.5 of 5 bubbles 15,193 reviews
3.3 mi away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#32 of 212 in Playa del Carmen
4.5 of 5 bubbles 6,494 reviews
Show Prices
Show Prices
Show Prices

Been to Fairmont Mayakoba? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont Mayakoba

Property: Fairmont Mayakoba
Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#7 Luxury Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Official Description (provided by the hotel):
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Fairmont Hotels, Hotels.com, Despegar.com and Jetsetter so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing