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Reviewed October 22, 2019

Ok! He is an amazing bartender in the lobby martini bar! Amazing service, so upbeat and energetic! Amazing drinks and so fast! I have been looking for liquor 43 and he was quick to make me a wonderful drink with it. Thank you Facundo, great end to a great trip.

Date of stay: October 2019
Trip type: Traveled as a couple
2  Thank foodie-froehler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded October 24, 2019

Dear foodie-froehler,

Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a SPA resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.

There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a SPA resort by Karisma

Sincerely Management response,

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Reviewed October 22, 2019 via mobile

After waiting months our holiday arrived and it was well worth the wait. What a fantastic hotel full of fabulously friendly people. From the moment we arrived to the moment we left nothing was too much trouble for any of the staff. The food was the best all inclusive dining we have had with 6 gourmet restaurants and a culinary theatre. The food was 5 star in every restaurant and nothing was too much trouble for the waiting on staff. The rooms were in low level blocks of 6 /7 rooms. They were tastefully decorated with plenty of room and a massive bath and walk in shower

Date of stay: October 2019
Trip type: Traveled with family
2  Thank eleria2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded October 24, 2019


Dear eleria2018

Thank you for your recent review for the eleria2018, we truly value the time taken to share your experiences and the detail mentioned.

We appreciate your comments; we are thrilled to know how memorable and special your stay was with us, especially your experiences at our speciality restaurants, expansive pools, spacious rooms and our warm ambience.

We hope to you see again very soon at the (name of hotel) El Dorado Royale Riviera Maya, a SPA resort by Karisma or another one of our Karisma Hotels and Resorts

Sincerely Management response,

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Reviewed October 22, 2019

A Girls Week of September Birthday Celebration ! It was my second time to this resort and my girlfriend's first visit. Great relaxing week. The following employees were fabulous and would like to recognize them:
Alex - Waiter at Breakfast Buffet
Isabeli - was there every day with our favorite adult beverage
Learnado last night there wonderful service at Mexican restaurant
Mojoho Event Coordinator/tour guard -- Devine Excellent customer service!
Rauel
Only suggestion, make sure everyone understands the night time events, that was not explained to us at our concierge's office. Also we requested a certain package a facial/massage , concierge told us package was not available. Later found out that was not the case there was actually a special that month. Concierge needed to listen to the request vs. up selling -- We ended up with a wonderful experience at the Spa by the Casita's !
Great Trip ! My sister and her husband will be celebrating her birthday there in November, 2019!
Thank you! A family affair -- Of our immediate family -- our nephew has been 6 times, Niece once, Sister once and I have been twice. Highly recommend!

Date of stay: September 2019
1  Thank BBB8270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded October 24, 2019

DearBBB8270

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.

We are thrilled to know you had such a wonderful stay at El Dorado Royale Riviera Maya, a SPA resort by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

Sincerely Management response,

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Reviewed October 22, 2019

Just want to give a big shout out to Jacob our concierge, the bast concierge that we have either had anywhere. Vincent are barman who was always happy to serve what ever cocktails or shots we requested and also our beach butler sometimes both of them running around to find drinks to make our requests.
Love this place and can’t wait to return for our 8th visit.
My husband and I are very lucky to travel 3 times a year, so we get to see a lot of places but always enjoy going back to the casitas.

Room tip: We had stayed in several Casitas but we enjoy block 26 & 27 which are just the standard Casitas
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank Steph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded October 22, 2019

Dear Steph B

Thank you so much for choosing El Dorado Royale Riviera Maya, a SPA resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.

we feel very honored to receive your compliments and I thank you for sharing your wonderful review on TripAdvisor. It is our goal for each guest to have a memorable experience at El Dorado Royale Riviera Maya, a SPA resort by Karisma , so it is a delight to know that you will be returning once again.

Sincerely Management response

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Reviewed October 21, 2019 via mobile

Josie and Majo we’re amazing for the entertainment section, they were lovely and inviting and so much fun!

Leo and Lawrence were great at Fuentes culinary theatre!

Eduardo is a very talented chef! Amazing food, came out to my table to confirm my allergies, which was an awesome touch!

I did a work out with Hugo and he pushed me so hard! It was amazing! He was so supportive and encouraging!

Renan in D’Italian villas restaurant was the best service we had the whole time. He was so caring and Paid attention to the small details that mattered so much! I Amazing service and amazing food. Please thank the chefs!

The personal concierge was so amazing and they gave me a birthday treat which was awesome!!

10/10 would recommend this resort if you like to relax and be treated like a queen!

Gracias, gracias, gracias!

Date of stay: October 2019
Trip type: Traveled as a couple
1  Thank Meg F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotels, General Manager at El Dorado Royale by Karisma, responded to this reviewResponded October 22, 2019



Dear Meg F

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that El Dorado Royale Riviera Maya, a SPA resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

Sincerely Management response

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