We had a group of 12 people stay at Acanto this holiday season. Overall our experience was very good. First the good:
The location is great - a half block from 5th ave and 1 1/2 blocks from the beach on 16th street. Except for the issue that I mention below, the noise from the street and adjacent properties is perfectly acceptable. The units are well done, clean, and modern. We rented a 2 and a 3 bedroom and each unit was great. They both had medium sized balconies that faced the hotel courtyard as well as smaller balconies that faced the street - both of which were great areas. The beds are comfortable; the bathrooms are nice; and the kitchenettes are very functional. The staff is very helpful – particularly Emma and Joel.
Now a couple of items to be aware of:
When we made our reservation were booked into one unit in the hotel and another unit that was a 15 minute walk from the hotel. The "another" unit was not nearly as nice as the units in the hotel and is in the middle of a very bad area. The ownership/leasing company that manages the rooms at the Acanto also manages several other properties. I can’t speak for any of the other properties but the one that we saw was a far cry from the Acanto. To the staff's credit - once we saw the remote unit and decided that it wouldn't work - they made arrangements to find us another unit within the hotel.
During the week that we were there a very nice restaurant (Plank) opened up across the street from the Acanto. Plank is a very nice place - but they have live music until late in the evening/early in the morning. The noise from the band was very loud in the rooms with windows that faced 16th st. You will want to make sure that something has been done about this or ensure that you have a unit on the other side of the building. Given the Acanto’s location I expect and accept some noise into the evening. The volume and duration of this noise, however, was extreme.
Annoying - but manageable - was the situation with room keys. About 30% of the room keys that we were given actually worked. In the end we had to share keys for our group and stash them in bushes etc. at the hotel
Overall I'm very pleased with Acanto and would go back
- Official Description (provided by the hotel):
- At Acanto Hotel all guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach which is just one block away. Daily maid service, discounts to local area restaurants & beach clubs, a beautiful roof top with BBQ and views of the Sea. Acanto offers Deluxe rooms and 1, 2 or 3 bedroom options all surrounding a courtyard and swimming pool. Most rooms include full kitchen, living room and dining room. The location is a secluded and quiet side street, steps to restaurants and beaches offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere. Our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We are a smoke free facility.. The Hotel no longer offers Jacuzzi's. We are LGBT Friendly. ... more less
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- Also Known As:
- Acanto Boutique Hotel & Condominiums Playa Del Carmen Riviera Maya, Mexico
- Hotel Acanto Boutique