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“Great start to our honeymoon!” 5 of 5 stars
Review of Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico

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Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico
Ranked #13 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great start to our honeymoon!”
5 of 5 stars Reviewed May 5, 2013

We visited Acanto hotel at the end of March 2013 for the start of our honeymoon.
The hotel was great - the rooms were clean and spacious.
The staff were very helpful and spoke english really well.
The location is amazing - just off the main street in Playa del Carmen.

The cafe next door is great for breakfast, and the owner, Hermes, is a great source of information about things to do locally!

I would definitely stay at this hotel again!

Room Tip: Rooms at the back are quieter as they don't face the street. We stayed in a one bedroom apartme...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mambo_mel123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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739 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Covington, Washington
1 review
5 of 5 stars Reviewed April 23, 2013

My husband and I stayed at Acanto with a group of 22 other people for our wedding. The planner we worked with was recommended through Acanto and the location was a few blocks away. Working together it was the most amazing and unforgettable experience of my life. The hotel proved to be a perfect location for all our needs as it was close to everything you could want, but far enough away from the parties to be relaxing and peaceful. It is a beautiful hotel and everyone working there was helpful with all our many questions. You will not be disappointed with your stay at Acanto and I hope one day to return.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Anna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review, April 24, 2013
It is so nice hearing and seeing these types of reviews. We are happy to be a part of happy memories. The staff worked so hard to be sure everything went smoothly for the bride and groom and all of their guests and I am pleased that they did. Hopefully well see you next year for your one year anniversary celebration..Congratulations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 14, 2013

I checked out of Acanto two weeks a go today after a two-month stay in a one-bedroom unit. My time at Acanto was a retirement gift to myself and kickoff to my future life in PDC. Nestled between 5th Avenue and the beach, close to Little Italy neighborhood while still retaining the atmosphere of old PDC, the address couldn't be more desirable. A charming deli, hair salon are conveniently located next door. There is an allure when you enter Acanto courtyard that extends to the pool, rooftop terrace and beautifully landscaped grounds. A visitor said about the property's international design, "this hotel could be anywhere in the world". I am glad it's located in PDC. The owner Matt was accessible and very accommodating to specific needs. The office staff assisted me daily, helped me settle in and made my stay very comfortable.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pamita52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review, April 24, 2013
Thank you Pam it was great to have you and we are happy that you made Acanto your home for 2 months. We hope to have you back for many years to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed April 9, 2013

I bought a Groupon for this Hotel in January 2013 and travelled there in mid-February 2013 with a friend. I had been to Playa Del Carmen in 2004 and loved it, which is why I bought the Groupon. This hotel is smack dab in the center of it all! In the morning we were able to simply walk down stairs and turn the corner and we were on 5th Ave. We loved getting our cafe con leche daily at Ah Cacao, (http://ahcacao.com/en/ ) the coffee shop nearby. Plus, the coffee shop had free WiFi there. Hotel did have WiFi, just not for free, however Karen at the Acanto front desk was kind enough to give it to us for free due to a few inconveniences. We were suppose to be in a one bedroom villa, per the Groupon, but our room was accidently given to someone else, so Karen kindly put us into a two bedroom villa with full kitchen, livingroom and two bathrooms, which turned out to be much better for us anyway! The rooms are very roomy and comfortable, with great views, high ceilings in the bedrooms, and lots of windows to open and allow the breeze to blow through. We had access to our own private jaccuzi (you have to request for it to be filled upon arrival) but we ended up never using it. There is a tiny pool at the Acanto, which we had not interest in anyway, as the beach was also less than a block away, and a gorgeous section of beach, too. We had a great lunch at Fusion Restaurant on the beach. It had a fantastic energy from afternoon into sundown. The live band made it even better. Because the Acanto is located right off the of 5th street, it really made everything so easy! No taxis were ever needed, as there were tons of amazing restaurants, bars and shops right there on 5th Ave. I highly recommend the restaurant Madre Tierra, which is very close to the Acanto Hotel as well. We ate there twice, as everything on the menu was uber fresh and incredibly tasty (You must try their ceviche, as you will never find one as good as this one again and also try their guacamole, as it is made fresh at your table and incredibly delicious!). They had the best margarita on the rocks I have ever had, as well, with fresh squeezed lime juice. All in all, I would highly recommend Acanto Boutique Hotel for it's convenience and locale and for their spacious and comfortable rooms.

Room Tip: Their rooms all seemed to be equal in decor and comfort. The two bedroom villa was just better for...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review, April 24, 2013
What a great review. Thank you.. We always do our best to accommodate our guests and even offer upgrades when possible. The beaches and clubs, bars and restaurants in Playa del Carmen are a great time and we are happy to suggest them to our guests and even give discount cards for many of them. Our guests love our picks as we only suggest the best places in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California City, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 9, 2013 via mobile

I took a trip out to Mexico last year and stayed at this cute hotel. The ambience is breath taking. This is the type of spot you go to with a loved one. I would return again.

If you happen to go alone or with some friends this is still a great hotel to go to. The location is great, right off the cuff of 5th Ave. 5th Ave is a strip that houses restaurants, shops and whatever else you can think of.

The staff was polite and helpful whenever I requested anything, which wasn't often.

  • Stayed May 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank LuckyLadyJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review, April 24, 2013
Hi thanks and we are happy you enjoyed Acanto. Frommers travel guide which is a very popular travel guide has called us the most romantic hotel in Playa. Whether for couples, singles or families, its always nice to be in a quaint, beautiful romantic atmosphere
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linz, Austria
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed April 8, 2013

We've been there for more than one week because we got married in PDC. Matt from Acanto was the one that helped us to find the wedding planner - big plus for that. Actually Matt was very fast in responding to inquiries via email - another big plus. And all the staff was helpful all the time...

You get beach towels, which is great - only once we did not get any (which was not that positive - but hey, its Mexico and things happen :))

Acanto is a Condo House that also works as Hotel. We had the smallest Pent House Suite - spacious enogh for the two of us. There's no breakfast. We had a roof top terrasse with jacuzzi etc. - though never used it.

Bad thing: we had sooooo noisy neighbours and were sick two days - the partied in front of our entrance so we couldn't sleep. When we asked them to move their party inside, they did - though I realy ask myself, why there must be a seating area...

Location is good - central to go to the beach and the best beach clubs, close to "the Gym", close to Avenida Quinta.

They have good deals with lots of stores and clubs - ask for them (Zenzi Beach Club, Indigo, the Gym and so on).

Actually - like lots of hotels in PDC - prices are super high (we've been there after christmas for new year's) also in Acanto, especially for Mexico. But people pay and they're well booked.

something to criticize: the fridge was very very loud and the A/C was hard to adjust (at least we only got cold or hot, nothing in between).

Playa was paradise when we first have been there 7 years ago - unfortunately it turned very much to become a place for "party-only-people" and lost the "tranquileza" that made it so charming. Beach clubs and beds everywhere, very crowded. It reminds me more of Cancun or Ibiza nowadays, that's a pitty. December especially is due to the BPM festival very much.... well... electronic-music-y...

Although Acanto really made our stay very nice - and they helped with finding the wedding planner - we'd probably choose something either more luxurious (maybe more outside and a little bit more expensive then) or something cheaper in PDC - if we'd ever come back at all, since there are a lot more wonderful places in Mexico, that are not yet completely overcrowded. Acanto still could be your choice, its a nice place.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico, responded to this review, April 24, 2013
Thanks for you comments we were happy to have you and look forward to your many returns.. We always respond promptly to guest requests or inquiries .. Matt
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Lakewood
2 reviews
5 of 5 stars Reviewed April 3, 2013

This was our first time in Playa and we could not have picked a better hotel or location! Everything is 1st class. We were in a two bedroom unit ~ lots of space, great kitchen and eating area, huge bedrooms and walk in shower. Always felt like both couples had plenty of room. Close to shopping and the beach. Loved the roof top deck with hot tub and grill. Nice place to see the sun set!

Room Tip: I don't think there is a bad room in the hotel.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CrazyWomanGlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico

Property: Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico
Address: 16 Norte bis | Between 1 & 5 ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Acanto Boutique Hotel and Condominiums Playa del Carmen Mexico 4*
Number of rooms: 21
Official Description (provided by the hotel):
Tripadvisor's Top All Suite Boutique Condo Hotel in Playa del Carmen. The Acanto Hotel and Condominiums has been praised by the Media. This hacienda-style property, one block from the beach and the area's pedestrian-filled la Quinta Avenida is set around a courtyard that's home to a swimming pool w chaise lounges and lanterns. Spanish accents influence the interiors, curved windows frame views of the gardens. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. Acanto also offers Penthouse Condominium style accommodations with roof top areas with BBQs and sweeping views of the Caribbean Sea. Frommer's Travel Guide says" In my view, this property is the most romantic yet family friendly hotel in Playa del Carmen. There is intimacy and flair and a sense of isolation. The accommodations are endowed with color and texture, all encircling a swimming pool and softly lit courtyard that draw a division between this small enclave and the world outside the hotel's door. The Condo style accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great, just around the corner from La Quinta Avenida, on a secluded and quiet side street, surrounded by restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All guests will enjoy our swimming pool & BBQ, marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and so much more. All of our accommodations are energy efficient and ecologically friendly. We provide organic natural soaps and shampoo for all of our guests and are a smoke free facility. We look forward to your stay with us in Paradise. The Hotel no longer offers Jacuzzi's on the property ... more   less 
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Also Known As:
Acanto Boutique Hotel And Condominiums Playa Del Carmen Mexico Riviera Maya
Hotel Acanto Boutique

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