We recently stayed at Acantos for 3 nights in Nov.
Pros: The check in, check out, etc. was wonderful.
The housekeeping was very good, our room was always clean.
The location is awesome. Could not ask for better. It was quiet even though it was right there near 5th ave. We were able to walk to great places to get $25 an hour massages, food, drinks, shopping, etc. But it was also kind of "hidden" too.
Cons: They have a hot tub that you can ask to use and they'll heat it up for you. They said it'd take a few hours and when we went to use it, the water was cold so we didn't end up using it. That was the only real disappointment with the hotel. I would have liked a nice hot tub to use.
The lighting in the bathroom isn't great to applying make up. Think they can improve on that.
The beach club they gave us passes to was ok except the beach smelled like rotten eggs. I don't know what that was from but the hotel can't do anything about that.
They should have a business center or a computer you could use to check your email. Maybe limit the time to 10 minutes each guest if they're concerned with having to have too many computers but we needed to check out email one time to get a notice about the excersion we had planned the next day and the time of our pick up. There wasn't one we could use and they told us there was a internet cafe that was close by. We couldn't find it but luckily, our tour company ended up calling the hotel and they delivered the message to us vs. email so it worked out but having a computer for guests to use would be nice.
We were really impressed with the people who work there. My husband left his suit in the closet upon check out when we switched to another hotel halfway through the trip. We called and asked them to call a cab and put the suit in the cab and send it to our hotel. They did and we got our suit safely.
I would recommend it to people who want to stay near 5th. We walked to the local taco stands and ate at places on 5th. The thing I noticed was that restaurants at places on the 5th were very pricey. Not what I expected from Mexico. However, it was nice to spend a few days there and then move to an all inclusive where we didn't have to worry about the cost of every meal. At the end, it ended up being cheaper at our very nice all inclusive than staying at Acantos and then going out to eat. But we also ate a lot. :)
- Official Description (provided by the hotel):
- The only Condo Hotel and Rental Accommodations in Playa del Carmen, Offering fully equipped 1,2 and 3 bedroom rentals. Acanto is one block from the beach and the pedestrian-filled la Quinta Avenida. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. We have a beautiful roof top with BBQ and sweeping views of the Caribbean Sea. All accommodations surround a courtyard and swimming pool. The accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great on a secluded and quiet side street, steps to restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. ... more less
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- Also Known As:
- Acanto Boutique Hotel
- Hotel Acanto Boutique
- Acanto Hotel & Condominiums Riviera Maya/Playa Del Carmen, Mexico