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“acanto stay during BPM”

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Acanto Hotel & Condominiums
Ranked #17 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
New York, New York, United States
1 review
“acanto stay during BPM”
4 of 5 bubbles Reviewed January 11, 2012

This Hotel is Beautiful- very relaxing- and the setup is perfect- steps from all restaurants and 2 blocks from beach-we had 2 rooms with 2 beds in each- had plenty of room- would def stay next year for the BPM again- although we didnt use it much- had a nice sundeck with jacuzzi

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
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English first
New London, Wisconsin
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 8, 2012

What a great place to stay, beach club access, spa, shopping, entertainment and food right across the street and around every corner. Our accommodations were awesome with a full kitchen, 3 full baths, 3 bed rooms, our balcony looked over the pool. The staff was excellent they went over and above to make sure that we had everything we needed, including picking up and delivering food to our unit. They made the trip very enjoyable. Our unit was set-up so that we each had our own space and allowed space to work. I would definitely stay again in a heartbeat. We kidded about making this our corporate headquarters, but in all reality someday it might happen, it certainly filled all of our needs.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MYB_VP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 8, 2012

Just got back from Christmas & New year getaway. My wife just can't stop talking
to her friends and family about Acanto Boutique Hotel. This is our first trip since the
their renovations. What can we say we thought is was great before
it's even better. The location was great and the beach club and their discount cards for the beach clubs and various restaurants..Also the furnishings and new amenities were amazing we even had a private chef come in and cook for us and was served by a candlelit dinner on the roof top. For those who want getaway like the stars they need to make a reservation.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xhibtz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed January 8, 2012

The cosmetic appearance of our room was nice, new, etc, and the staff certainly try to be accommodating but there were many problems with our stay.

We chose to stay here last minute after reading positive reviews online so we were quite surprised when we arrived here--> we found the place under construction, dusty and noisy and without a properly working elevator. We also had to ask to electricity to be turned on in a room. TV had no english channels and in fact it took them several days to get our TVs working at all. The hot tubs were empty and unusable. Grill space available but not usable. No laundry was available- Water was unreliable-- we had to go down and tell the management atleast 8 times during our stay here (why did we stay you ask? this experience will make me rethink even using expedia). It was disappointing to say the least as an overall experience.

There is a lot of street noise as well so sleeping at night was not a peaceful one...

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank Triptaker244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew c, General Manager at Acanto Hotel & Condominiums, responded to this review, September 26, 2012
All construction is 100 percent completed since January 2012.. We understand that there may have been some inconveniences.. Grills, Hot Tubs etc all done..

Noise from the street however is very minimal a the street is closed to traffic and a quiet side street, although in super high season there is more noise than usual..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
1 review
4 of 5 bubbles Reviewed January 8, 2012

I wish I was able to stay longer at The Acanto. Went with my new girl friend and got a great deal on a Penthouse Suite that had a PVT roof terrace with PVT Hot tub that was just heaven at sunset. The staff was very helpful in sending us to some great local restaurants and tippe us off to particiapte in the Acanto's twitter speical offer and scored one free night. Was VERY happy with hotel and would highly reccommend to go for the Penthouse suites for sure

Room Tip: Penthouse with PVT roof top Hot tub
See more room tips
  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcraig, Owner at Acanto Hotel & Condominiums, responded to this review, January 9, 2012
Thank you this for sure is a real indication of what Acanto is, we definitely had some rough spots in December with the new opening and construction, but it is 100 percent done now...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoboken, New Jersey
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 7, 2012

I have been visiting Playa Del Carmen since the mid 90's. This quaint and charming Beautifully designed and appointed hotel offers the best of "Playa" at reasonable prices. I have stayed at many of the resort hotels but none of them allow the freedom to experience the true allure and captivating charm of this beautiful and uniquely accessible Paraiso. With it's fabulous location and tremendous Cosmopolitan hospitality I could not imagine staying anywhere else in Playa. I was there Christmas week 2011 and will be returning next month. To be able to have my "apartment" in this location is really the best of all worlds. Playa i meant to be enjoyed and The Acanto makes that effortlessly and abundantly a reality. Any negative reviews really miss the big picture. This place has it all.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markbogdanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcraig, Owner at Acanto Hotel & Condominiums, responded to this review, January 8, 2012
Thank you!! you are right, as one of the first and most sought out boutique hotels in playa del carmen, we opened in 2004 and just completed a complete rebuild.. we love to see reviews like this. Although we can keep everyone happy we try. We have 8 in staff for just 21 units, Most guests love the service and our new Pool, 8 jacuzzis, roof top BBqs and bar. These amenities keep our guests coming back.. we are highly reviewed and acclaimed by many websites, magazines and we are a top producer for several of the travel websites ..Glad you realize this and we look forward to your continued support and loyalty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astoria, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 6, 2012

Great location..hotel is beautiful. But it is brand new and still needs some work to be done. We didnt have a phone in our villa and make sure your showers our quick because the water turns cold after 5 minutes! Other then that the management was excellent and the people e were so nice and accomodating. They gave us a GREAT deal and i would def recommend staying here.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcraig, Owner at Acanto Hotel & Condominiums, responded to this review, January 7, 2012
Thank you for the kind review.... we have turned up the thermostat on the hot water heater.. so showers are all good now..Glad you enjoyed. we try our best to accommodate all guest requests and give the best packages possible
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Acanto Hotel & Condominiums

Property: Acanto Hotel & Condominiums
Address: 16 Norte | Between 1st & 5th ave, Playa del Carmen 77710, Mexico (Formerly Acanto Condo Hotel)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Acanto Hotel & Condominiums 4*
Number of rooms: 21
Official Description (provided by the hotel):
The only Condo Hotel and Rental Accommodations in Playa del Carmen, Offering fully equipped 1,2 and 3 bedroom rentals. Acanto is one block from the beach and the pedestrian-filled la Quinta Avenida. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. We have a beautiful roof top with BBQ and sweeping views of the Caribbean Sea. All accommodations surround a courtyard and swimming pool. The accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great on a secluded and quiet side street, steps to restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. ... more   less 
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Also Known As:
Acanto Boutique Hotel
Hotel Acanto Boutique
Acanto Hotel & Condominiums Riviera Maya/Playa Del Carmen, Mexico

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