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“Location, Location, Location!!”

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Illusion Boutique Hotel by Xperience Hotels
Ranked #43 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Belo Horizonte
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Location, Location, Location!!”
Reviewed April 23, 2014

For me and my girlfriend could not be a better place to stay in Playa del Carmen. 50 meters to 5th Avenue and to the beach, and strategically located far enough to not be bothered by the busy night life of the place. Very close to ADO bus terminal, car rentals, Walmart and the Cozumel ferry.

The rooms are very clean and spacious. Confortable beds and nice sheets. The staff was very friendly and helpful.

We found the breakfast a bit poor. They offer a kind of buffet with granola, raisins and yogurt. After they bring you a tray with two breads and a fruit salad. I had to eat the breads with nothing. I think it could be nice if the hotel offer a variety of cheese, ham, butter and jam to eat with the breads.

The internet was other thing that needs to improve. Too slow and didn't work inside the room I was in.

I would stay there again.

Room Tip: Make sure your room is close enough to the front desk in order to get internet reception.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreglemos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
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English first
Toronto, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 16, 2014

My husband and I stayed in this hotel for a week in April. Lovely hotel with a great location. 5 minute walk from bus station (took ADO bus from Cancun airport), hotel is between the beach and the 5th avenue.

We stayed in one of the rooms on the 3rd floor with balcony facing Calle 8. My only complaint would be noise level. There are 2 construction sites on the same street. During day time, the noise is very loud and so if you like to sleep in late or take a siesta in the room, it won't be very relaxing. This noise is from Monday to Saturday. From the looks of it, the construction will take a long time to complete several months or probably a year or two. So, keep this in mind when booking the rooms. The upper level rooms or rooms with garden view may be better option. Also, there is some night time noise from bars/clubs on 5th ave and Calle 12. We slept with A/C on, so it wasn't too bad.

Despite the noise level, I really liked the hotel and would definitely return. We barely saw other guests other than during breakfast. Mostly couples. Breakfast was served every day on the main level-nothing special: fruit, croissant/bun with butter and marmalade, yogurt, juices, tea and coffee. We shopped at local Mega-grocery store and bought some food for the fridge in the room.

The staff was friendly, our room was decorated with heart balloons when we arrived. Apart from construction noise, this hotel was quiet and comfortable.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PonchoNachos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 9, 2014

Clean, fairly quiet (despite being in from of a construction site!). Breakfast is nice: fruits and home-made pastries & breads. Staff is very kind and attentive.
Down sides: the pool is minuscule (like 4m x 3m) and shallow (50 cm), a bit pricy for what it is worth.

Room Tip: Top floor has a view on a tiny pool, a big terrace and rooms there seem nice.
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  • Stayed April 2014, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mireille P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, FL
Level Contributor
375 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed April 1, 2014

We have been staying at Illusion for years and still recommend it - primarily because it is VERY CLEAN. The service is good, too, but cleanliness is most important. Location, if you enjoy playing on 5th Avenue, is perfect!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merritt, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 18, 2014

The staff at the hotel are most helpful. The room was clean and comfortable. Illusion is in a great location, close to beach and shopping. I would stay the Illusion again. We stayed on the 4th floor by the pool which was really nice.

Room Tip: I liked the 4th floor by the pool. I would stay in a kitchenette next time and have the option of pr...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colleen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
1 review
Reviewed March 1, 2014

We would like to extend our thanks to The Illusion for a wonderful experience. The venue was perfect and the staff wonderful. My room was beautifully decorated with balloons and rose petals all over the bed as it was my birthday. This was completely unexpected. The room was kept immaculate by Magdalyl who was a delight, A kind thanks to Yessica who was always polite and cheerful. Luis was adorable always aiming to please and Carlos, Hector, Saul and Mario were all very helpful, accomodating and professional.. Although we did not use the services but rather did our own thing Dianna was happy to answer any questions that we had in regard to tours and taxis etc., The view of the ocean was beautiful from the roof top and we had a two minute walk to the beach or 5th ave being right in between. The beaches are beautiful. With being so close to all the action sometimes the noise from the night clubs went late but we expected that and we would recommend this Hotel to anyone. I much preferred this to the all inclusives but be prepared to spend a fair amount on food if you choose to eat on 5th. There are some restaurants off 5th with excellent food less the cost. I would like to bring my adult children next time. Again thanks for a great trip!

Room Tip: The rooms at the 4th and 5th level give you ocean views and are newly renovated. Avoid the rooms fa...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 28, 2014

This is the first hotel in the world where we have come home and can remember the names of all the hotel staff who personally looked after us during our 2 week stay. Jorge, Saul, Yessica, Hector, Luis, Mario and Magally all made the holiday perfect for us with their friendly and efficient service. The hotel, with its ideal location, was exactly as described and for once the entire hotel lived up to the professional photographs and was kept spotlessly clean.

The inclusive continental breakfast, served in the cool restaurant or internal garden area, was always fresh and and tasty. Complementary tea and coffee were available 24 hours a day. Cool water was also available which we were encouraged to use up to top up our empty water bottles.

Any tourist information and assistance was always accurate and provided enthusiastically and conveniently at reception; this saved us using the local tourist office manned by the policeman with a machine gun!!

Room Tip: All rooms seem to be larger than average and are well equipped. Best rooms with pool and sea views a...
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Service
Helpful?
2 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Illusion Boutique Hotel by Xperience Hotels

Property: Illusion Boutique Hotel by Xperience Hotels
Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#15 Best Value Hotel in Playa del Carmen
#45 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico

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