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“Beautiful hotel”

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Illusion Boutique Hotel by Xperience Hotels
Ranked #49 of 216 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed January 8, 2014

Hotel was very clean. When it rains the water is directed into the central court and makes a waterfall. The quality is great, and it is in the centre of Playa del Carmen. I would come back if I was looking for the action of the city.

  • Stayed: December 2013, traveled as a couple
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1  Thank Nathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 26, 2013

This hotel over all was awesome. The staff was super friendly. The breakfast every morning was delicious and the overall feel of the hotel was different in a positive way compared to other hotels I've stayed at. My husband and I stayed at Illusion for our honeymoon and we were perfectly happy staying there. Our rooms were cleaned everyday, the shower had plenty of hot water. The location of the hotel was PERFECT. Just a few feet from the beach and a few steps off the main street. This was our first time in playa and had debated about staying in an all-inclusive hotel and I am relieved we stayed at illusion. We did not need a rental car. Everything was in walking distance and all the attractions (Xcaret, Chichen Itza, etc) provided shuttle service. Or you can take a taxi wherever. There really is no place to park a car. And these hotels, especially the time shares will have you think that staying with them will create a better experience. No! It will require you to drive several miles to get to any destination because the more expensive hotels are located off the highway and further away from the action. I've read complaints but those have to be from picky people who are never satisfied. The staff was so helpful and friendly, the place was always clean, we always had fresh clean towels and breakfast got the day started for our adventure in playa. We loved every minute of it and plan to return for our anniversary. I highly recommend this place

  • Stayed: October 2013
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4  Thank Monica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2013

A perfect place for your holidays!It is situated at 20 m from the main street,5th avenue, and at 50 m from the beach. The position enables you to move easily only by walking you can reach all the restaurants and shops or organize your own excursions without having to depend on taxis or tourist agencies. Of course this will save you a lot of money also.
Wifi functions perfectly in whole the hotel and it is free of charge.
The hotel also provides tickets for the beds on the beach which for you as a guest are free while otherwise they would cost you 200 pesos (aprox. 16 dollars).
Simple but very comfortable rooms with the balcony,big bathroom always kept clean.
The staff of the hotel is really excellent!!!Whatever you might need everybody will do their best to help you and make you feel at home.

  • Stayed: December 2013, traveled with friends
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4  Thank Pina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2013

at such a cheap price I wasnt expecting too much, how wrong was I. The staff were amazing, I got towel art of elephants and dinosaurs on a few days of my stay, my room was huge and my bed the biggest I have ever stayed in (two queens put together to make one big bed for my room) the natural honey products in the rooms a treat. breakfast of fresh fruit and hot baked items were a delight and the waiters were lovely. the only down side was the noise from building works during the day time to extend the top floor - they were controlled though and i had peace and quiet every evening and morning. The location is perfect, right next to the beach and there is someone on hand to answer questions on trips and they have free drinking water and refillable bottles put in your rooms. awesome job!

Room Tip: I had room 203 which was an internal room, very quiet during the building works. i would ask for a r...
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  • Stayed: December 2013, traveled solo
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2  Thank virginia d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

we stayed there on dec 10, 2013.
we had a very clean, modern room. the air conditioning is very good, strong and quite. the bathroom was modern and all the toiletries were included. the location is fantastic. between the action on fifth ave and mosquito beach. there are lots of beach clubs to relax at direct in front of the hotel's street and lots or restaurants about the area. our room was not noisy although I had a balcony over looking the 8th calle and it was nice to sit out there and watch the goings on up the road. the 12th street disco madness is four blocks away so you don't hear the noise from there, but it is close to the discos if that's what you're looking for. there was a very nice club on the beach which had a great live band that played rock music and it was close to the hotel.

parking was two blocks away and cost ten usd for 24hrs. it was a secure lot with an attendant there all the time. walmart is five blocks away on the same street as the hotel, so it is easy to get supplies if you have forgotten anything.
breakfast was included and although it was a continental breakfast it was an upscale one.

excellent value for the money, clean, safe and secure. I will use this hotel next time I'm in Playa.

Room Tip: the little balcony facing the street is better than the ones which have an internal balcony facing t...
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  • Stayed: December 2013, traveled as a couple
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1  Thank cocodog85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2013

Lobby - The place has a very nice lobby with a "concierge" to help with booking tours etc. We could write our postcards, stamp them, and drop them off there. Save the hassle of finding a post office. I liked how there was water in the lobby so that we can fill out our water bottles before heading out for long expeditions.

Staff - To start with, the hotel staff spoke good English and was very helpful. They even helped us made a phone call to clarify some questions about a tour.

Room - Clean and spacious. There were different interesting towel animals on our beds every day.

Location - Very convenient, just by 5th avenue, where all the main shops and restaurants are. A few blocks walk to the bus station, and the location to catch the collectivos.

  • Stayed: September 2013, traveled with friends
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Thank violetcraze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2013

The staff is very professional and nice to the guests. The rooms are relatively big and spacious.
Breakfast was o.k too. Located at the main avenue, steps from the fairy and restaurants.In the hotel there is a staff member whom you can consult about the activities near playa.

  • Stayed: September 2013, traveled as a couple
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Thank Aviv-Dahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
Price Range: $84 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico

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