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All reviewsrooftop poolbalcony roomperfect locationtop floorfifth avenuehotel is greatsmall poolrooms are largeair conditionerferry to cozumelocean viewking bedour honeymoonbeachsaulmexicocalle
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Reviewed April 18, 2012

Not impressed, particularly considering the price. Upon arrival, reception couldn't find our pre-paid reservations and subsequently we were given a room that had one small window looking to nothing, about 2' by 2' and the ac wasn't functioning properly. Next morning we requested another room and they wanted to charge us an extra $20. per night, this is after paying AU$ 375.18 for three nights, we bargained for $10., my mate speaks fluent Spanish, so this helped. The room was spacious and pleasant, on the same floor as the plunge pool. Upon check out there was a smart alec male receptionist who is a bit of a con artist, read prior reviews and this must be the same wise guy, he 'accidentally' charged our card for someone else's expenses, apologized and asked why I didn't trust him, well, I told him whilst trying to be civil, there were guests listenting to every word I said. Yes, the remaining staff were pleasant and the establishment is clean, but "No way, Jose" would I stay there again, definitely not value for your hard earned money.

  • Stayed: April 2012, traveled with friends
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Thank philwarner2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2012

Great service. Awsome rooms... Close to the beach an avenida 5.

  • Stayed: March 2012, traveled as a couple
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2  Thank HannaUppsala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2012

We stayed here for the first two weeks of April and were pleasantly surprised to say the least. The staff were incredibly friendly and helpful and for us that is a huge deal. The room attendants had limited English but not really an issue as we still enjoyed teasing our guy Rigoberto who could give as good as he got. Front desk staff have excellent English and will go out of their way to help in any way they can. The hotel probably has one of the best locations in Playa if you don't have to be right on the beach which is only 200 meters down the road. We ended up with the master suite which was ideal as it had a kitchen, dining table, king bed, tons of storage space so you could unpack, double sink and double shower heads. Because you are on the fourth floor corner room you have an unobstructed view of the ocean and what a view. Outside this room you have a ten by twenty private patio area, two loungers and table and chairs. The dipping pool is ten feet from your front door and we pretty much lived in it when it was so hot out.
We took the opportunity to peek in several other rooms as they were being cleaned and think minus the kitchen we would have been content in all the of them except the inner courtyard ones. The reason though is we prefer to see constant action and frankly you aren't going to see that looking down to the courtyard, just a personal preferrence though.
This hotel is also very quiet so you won't be disturbed by the night clubs two blocks away. I would say this being my second boutique hotel, all others will now be compared to this and I will be hard pressed to find that excellent combination of great staff/great hotel.

Room Tip: Get the master suite if you can. We cooked most breakfasts and a few lunches and saved roughly $80.00 a day. Walmart is four blocks straight up eighth street.
  • Stayed: April 2012, traveled as a couple
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2  Thank Tracy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2012

If you are looking for something a bit smaller and cozier, this is the place. It is located in the heart of the city and up the block from the beach. A few minutes walk to wonderful restaurants and shopping. The staff was very friendly and informed. All of the restaurant recommendations were excellent. We took the ferry to Cozumel for a day of snorkeling-only 45 minutes to get there & a 10 minutewalk from the hotel. My wife particularly liked the fresh cut flowers that were placed on the bed and pillows.

Room Tip: We loved the 4th floor by the pool and facing the ocean.
  • Stayed: April 2012, traveled as a couple
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4  Thank rhc503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2012

The location of the hotel was exelent. But the hotel was not worth all the money, that it costed.
The breakfast was very poor, so I recommend yuo not to take breakfast at the hotel. Coffee at the lobby is free, so all you need to do, is to buy something to eat from the store,
Some of the rooms were noisy, because there was only a door to the next room...
But when we wanted to change the room, it was very easy.
The swimmingpool is very small but the place on the roof was nice.

  • Stayed: March 2012, traveled with friends
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1  Thank Roam324354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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