Our stay at the Royal Hotel in Playa del Carmen was a magnificant experience. Nothing like starting our all inclusive adventure at a 5 Diamond Luxury Hotel. Even though a little thing called Hurrican Ida tried to crash the party our stay was totally more than expected. The staff goes above and beyond....Hector Corrzo, Bell Boy was outstanding. Thank you Hector, we will always remember you with much fondness. Stephanie who cleaned our room with such care. Gabriela, Real Club was smiles, friendly and helpful. Rubi, our beach butler was smiles and made beach experience (storm and all) so fun. All other staff that I did not get names were smiles and helpful.
I would say the one bad experience was the day of check in, the staff was few, over worked and not all that helpful, nor were they friendly and accommodating. Smiles and accommodating were in very short supply at that front desk, I have nothing good to say about them, they were a total teeth grinding experience. Again, thank you Hector Corrzo.....he stepped in, stepped up and soon had things well in control.
All in all......staff, room, grounds, pools, restaurants, food, drinks......all 5 star.
We plan another trip in the near future and would stay no place else but the Royal. We have been spoiled!!!
- Official Description (provided by the hotel):
- Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more less
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- Also Known As:
- The Royal Playa Del Carmen Hotel Playa Del Carmen
- Royal Hotel Playa Del Carmen
- Royal Porto Real
- Royal Playa De Carmen
- The Royal Playa Del Carmen Riviera Maya, Mexico