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“Two words describe the Royal... simply amazing.”

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The Royal Playa del Carmen
Ranked #12 of 213 Hotels in Playa del Carmen
GreenLeadersSilver level
Ankeny, Iowa
2 reviews
“Two words describe the Royal... simply amazing.”
5 of 5 bubbles Reviewed October 8, 2009

I decided that I really needed to start writing reviews based on my trips. Therefore, I'm writing this one from last year. I have many reviews on Trip Advisor, and many of you already know this, but read the reviews and key in on what matters to you. If you aren't worried about the little things someone else is and that person docked a place because of that, then don't count it for you.

Over the past year and half my wife and I have vacationed in the Riviera Maya 3 times and will be making our 4th visit in 1 week from now. We love Playa del Carmen and especially love the resorts we've stayed at. We've stayed at El Dorado, Riu Palace Riviera Maya and The Royal. The Royal was our favorite, but the Riu was close second. The Royal had a plus for us being an adults-only resort. I'm going to try and make this short and sweet with all of the positives, because honestly, we had no negatives.

The location of the Royal is perfect. You are a very, very short walk to 5th avenue and wonderful massages from Veronica's and dirt cheap prices.

The food is fantastic and you don't have to make reservations. The room service is not bad either, obviously not as good as the restaurants, but not bad. Also, room service was quite prompt. They will bring you whatever you need.

Canned beer. If you like drinking beer, this is a huge plus. If you want a fruity drink, you can't beat their Mango-Tangos.

The pool area has a great vibe, relaxed but can also be upbeat. The "people soup" or hot tub, is a great mingling place as it gets later in the afternoon.

The room and accomodations are incredible, although it's hard to be the Riu on this. Except at the Royal, the room had a jacuzzi tub.

The beach is open to the public, but that isn't a problem. If anything on the weekend, it makes better people watching if you'd like. There is a bar up the beach to the north that is a lot of fun during the day. Again, location is awesome here. You can walk down the beach all the way to the Cozumel ferry if you'd like.

If you are unfamiliar with the town of Playa del Carmen, keep this in mind....very safe and so a great, fun town. Enough said.

My only negative would be that the beach cabanas are generally all reserved for the higher priced rooms. However, charis were easy to find. The beach may be a bit busier than some may like, but their is a bar right on the beach for guests, which is great. The entertainment at night is sub-par, whereas the Rius is quite good. But, the entertainment for us is in town at night. Check out Alux bar. It's a short cab ride, and it's all built inside of an actual living cave.

I have recommend the Royal to people that have then visited and also had nothing but fantastic things to say. I will go back to the Royal several times in the future, god willing.

  • Stayed August 2008, traveled as a couple
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Thank drdream16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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klamartin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 8, 2009

The food was fabulous...the room was super-fabulous (the nicest we have ever stayed in)....the staff was fabulous! Even with a couple of rainy days, we had a terrific trip. We stayed in the lowest priced room...the Jr. Suite, and didn't feel like we missed any amenities.

The only negative. We wandered into their Vacation Club sales pitch...I know, the 90 minutes should have given it away, but we really thought we were going to see a presentation on a frequent guest program. It was terrible! Very high pressure, and unrelenting, even when we said no. They were very rude and irritated that we didn't want to buy into their vacation club. It started our vacation off on a rough note, but we got back on track fast! Just stay away from anything to do with the Royal Club!

  • Stayed July 2009, traveled with friends
    • Value
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Helpful?
2 Thank klamartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 8, 2009

My husband and I traveled to The Royal in Playa del Carmen the last week in August '09. We were worried about trying somewhere new because we loved Excellence Riviera Cancun and had been there twice, but we were so thrilled to realize we made a good choice in The Royal on our third trip to Mexico. This resort was beautiful, cozy and relaxing. We lounged by the pool every day, and we absolutely loved the cabana area near the pool bar. We didn't lay on the beach at all, but we did love the ocean. The water was an incredible color blue and it was very calm. (No rocks at all as long as you stayed further left of the lounge chairs).

Our room was incredible. It looked right out on to the pool area. We did upgrade online so we can choose our room, and we are really glad we did. Everything in the room was just right!

We felt that the resturants were pretty good, but the biggest complaint would be that they were sometimes very warm. This resort needs to turn up the AC, because it was so uncomfortable eating in a warm resturant. (Only a few were like this.) We enjoyed our dinner at "Chef's Plate" and loved "Maria Maria." We did not watch any of the shows, because it was just too warm in the theater area. I don't think it would have been a problem if it wasn't August.

One of our favorite things about this hotel was its location to 5th Avenue. We really enjoyed throwing on sneakers after a day by the pool and walking along 5th Ave. in the late afternoons. Several nights during our trip we also went out there after dinner. 5th Avenue was totally different at nighttime as a whole different crowd of people came out. Evenings were full of people shopping, eating and enjoying each other's company. Our favorite place on the ave. was "Tequila Barrel." Lots of fun music and tv's for watching sport games. The staff was very friendly. One evening we decided to have dinner out on 5th Ave. There are so many great resturants from which to choose. We had dinner at "Madras Tierra" which looked like a treehouse. The setting was great, and the food was delicious! I highly encourage people to try these resturants. There are many impressive places to check out.

Overall, incredible vacation! If you like shopping and walking around (totally safe by the way) then check out The Royal. However, Excellence Riviera Cancun is amazing too so try that place one day as well.

  • Stayed August 2009, traveled as a couple
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Helpful?
4 Thank dec.honeymooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oklahoma
1 review
5 of 5 bubbles Reviewed October 8, 2009

The Royal was the most beatufil place ever and the staff was very friendly and willing to help or serve you in any way. Would go back again.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
Thank oklahomasooners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 8, 2009

Our trip to the Royal was so amazing that we're heading back again in 2010! The food, the beach, the room, and the overall ambience of the hotel is first-class. It was nice to be so close to 5th Street shopping. We also enjoyed long strolls down the beach. We can't wait to return.

  • Stayed December 2008, traveled as a couple
    • Value
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Helpful?
1 Thank llne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunderland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 8, 2009

this was our second time there .
we are looking for the third time
the staff were wonderful you want
to be spoiled go there
alex the beach butler was fantastic
as were all the staff
really made us feel special.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank islacourt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SC
2 reviews
5 of 5 bubbles Reviewed October 8, 2009

The staff was exceptionally friendly and the hotel superb. The six restaurants were outstanding and the white sand beaches very relaxing.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwmccraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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