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The Royal Playa del Carmen
Ranked #13 of 214 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 3, 2014 via mobile

Thank you Royal. Thank you luis miguel. Maybe the next year i will see everybody in the hotel the royal. I'm canadian. I'm live so far away from mexico. but I in love of that people. I'm In love of the beach. Luis Miguel. A boy very intellligent. So lovely. Thanks again.

Stayed: April 2014, traveled with friends
1  Thank jhon bryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded May 5, 2014

Dear Guest,
Thank you for sharing your experience! We are excited you enjoyed your stay and that you especially like our service, we are very happy to read that Luis Miguel is doing a great job as well our entire staff. We hope to welcome you back very soon!

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7,023 - 7,029 of 16,632 reviews

Reviewed May 3, 2014

My husband and I took a week away without the kids and couldn't have found a better all inclusive, adults only resort. The weather was perfect, service 5 star, beach and pools relaxing. Check in process was smooth, they asked what time we wanted the rooms cleaned during the day, turn down service at night, and we got to choose from 6 different pillows on the menu. Hotel was fully booked but never felt crowded. We always found chairs on the beach and pool. Loved the DJ and/or Live music at the pool. The butlers that walked around checking on us and cleaned my sunglasses everyday was much appreciated. Many restaurants to choose from, top shelf liquor at every bar, specialty tequila/cigar bar was fun, entertainment in the lobby every night around 10pm. We met very nice people also visiting the resort (and I tend not to make new friends while I'm away) but everyone was great! High end resort with down to earth guests and tremendous service. I hope we go back next year!

Room Tip: Our room was 118 faced the courtyard and pool and lobby area. Very central but not on top of any par...
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  • Stayed: April 2014, traveled as a couple
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Thank GinaF743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded May 5, 2014

Dear Guest,
Thank you for sharing your experience! We are excited you enjoyed your stay. We hope to welcome you back very soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

Everything at the hotel was great except for the beach. I was really disapointed that we were so close to the ferry that goes to Cozumel. Almost, the beach smelled like sewer. I don't know if they had a problem with the construction beside the hotel.
They have so much staff that its impossible not to get more than great service.
The food was awesome at The Spice restaurant. Not so much at the other ones.
They are building a brand new hotel about 15 feet from one of the wings so there will be construction probably for the next 6 - 12 months.

  • Stayed: April 2014, traveled as a couple
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Thank Racingnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded May 5, 2014

Dear Guest,
We really appreciate this review. Thank you for give us the opportunity to host you and we hope that you come back and enjoy once again of all our services!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

I can't say enough great things about this resort! The staff, the service, the food, the room, the pool...all were amazing! We enjoyed the Chef's Plate and is worth the splurge! Room service is fantastic- always quick and delicious. My husband and I couldn't say enough how helpful and friendly the staff is. We didn't want to leave and we will be back!! Thank you for the great memories!

JUST A SUGGESTION TO THE RESORT: Please put felt (or something) on the bottom of the chairs in the rooms! You have beautiful marble floors that are VERY loud when the heavy wooden chairs are pulled in and out of all hours of the day and night. That is my ONLY complaint.

Room Tip: Any room is a great room here!! Get one with a private pool!
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  • Stayed: April 2014, traveled as a couple
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2  Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded May 2, 2014

Dear Guest,
Your comments are very important for us reason why we would like to mention your review has been shared to the staff in order to improve for our future guests. Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home. It will be our pleasure to host you once again.

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Reviewed May 1, 2014

Everything was outstanding from check in to check out. With the exception of the 700's room numbers where we stayed. They are building a new resort next door and we were woken up every morning to hammering and construction. I can't wait to go back and stay in an area other than the 700's. This is a beautiful resort with amazing hospitality! Everyone that is Employeed here deserves a raise!

  • Stayed: April 2014
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1  Thank BobbyBinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded May 2, 2014

Dear Guest,
Thank you for your kind words about our Resort , we are very happy that you enjoyed it.
It will be an honor to have the opportunity to host you again in the near future.

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Reviewed May 1, 2014

pro: Location /food/pools /rooms /view /can go online and assign room want
Con: Beach small crowded

group of 24 went nice weather and would go back again the location
they offers free bike use lot fun to take and go ride around town and to less crowed beaches

  • Stayed: September 2013, traveled on business
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2  Thank steve82257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded May 2, 2014

Dear Guest,

Thank you very much for your recent visit to THE ROYAL Playa del Carmen and we really appreciate you have taken the time to share your impressions
We hope to have the opportunity to welcome you back and provide you with a truly exceptional vacation experience.

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Reviewed May 1, 2014

Enjoyed our stay here. The room was very nice with a view of the ocean. Resort is small enough that walking only takes a few minutes to anywhere on the property. Food quality could be a miss at times but generally pretty good. Room service was great and I enjoyed their steak alot.
Service was excellent.

  • Stayed: January 2014, traveled as a couple
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2  Thank ClickCrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this reviewResponded May 2, 2014

Dear Guest,
Thank you for sharing your experience! We are excited you enjoyed your stay. We hope to welcome you back very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range: $325 - $712 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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