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“Incredible Resort - YOU MUST GO HERE!”

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The Royal Playa del Carmen
Ranked #12 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Parsippany, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Incredible Resort - YOU MUST GO HERE!”
Reviewed March 4, 2014

This place is INCREDIBLE! Besides being completely spotless, every single person on staff is incredibly friendly and very helpful. Also, I have a ton of food allergies (Gluten, Soy and Corn being the worst offenders) and I was able to eat anywhere on the resort and they accommodated my needs. I can recommend Spice for breakfast - Make sure you have Viridiana make your omlette - she is awesome and by my second time there she knew I only wanted egg whites. She makes the best made to order omlettes on the property. Maria Marie for dinner - be sure you sit in Rigo's station. He is the most amazing waiter - by my second time there, he didn't even give me a menu - he remembered my food allergies and asked what I was in the mood for and spoke with the Chef Pastor who made a special dish just for me. Always incredibly delicious and I never had a problem with my food allergies. Jose is also very knowledgeable about the wines which are also incredible and from all over the world. Mediteraneo was also delicious and very accommodating. You must also visit the Coffee House...in the morning, stop in and see Mario (he likes rock music, is very sweet and makes a delicious Café Latte). Also, stop in after 3pm and have Luisa make you a flaming coffee! She is amazing and they are beyond delicious! My favorite was called The Sexy (tell Mario and Luisa that Maria with the little pink purse sent you). At some point make sure you take the dance lessons and try to be lucky enough to get Moshe as your partner! He is an excellent dancer and a whole lot of fun. Also, I was there with a friend who was off doing his own thing most of the trip. Moshe noticed I was alone a lot and made sure to always interact with me whenever he saw me. (I miss him-lol). Take advantage of the activities, they are fun. The other nice thing about this resort is that if you want to party and be loud be sure to get a room around the main pool. If you would like things more mellow, then book a swim up room (that's where I stayed). They are amazing and the water is so clear and the perfect temperature. You can even sit in a lounge chair in the water and all you have to do is step right outside your door! Also you can walk safely into town and shop! Besides the local vendors and cafe's, there is a "mall" with Victoria's Secret, Forever 21, Starbucks, etc. Oh, and the shows each night in the lobby are pretty amazing. They have live music before the show so be sure to go to the lobby at least a 1/2 hour before show time. I actually cried when it was time to leave! I can't wait to go back!!! Go here, you will not regret it!!!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, March 7, 2014
Thank you very much for sharing with us and all others your ROYAL experience. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. Please rest assured that the staff members you have mentioned in your review will all know what an outstanding job they are doing for our ROYAL guests.
We look forward to welcoming you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prairie Village, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 3, 2014

I what'd to see the fire coffee and it was great Luisa did a great job at showing the art of flaming Mexican coffee it was fun to watch and Luisa is great, and the coffee had a great taste it was a very fun time and will worth it.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, March 7, 2014
Dear Guest,
It makes us so happy to know that you enjoyed our coffee tasting and we want to also thank you for granting us with the opportunity to host you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park, Kansas
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 3, 2014

Just back from a week there with 60 people, all ages from 35 to 85. Everything went PERFECT!!! From our travel agent Sue Denno, to Funjet, Lomis Travel & Roger....just great!
This is a 5 star resort and you will pay the price.......but it is nice!!!
Best place to eat? La Mediterraen........PERIOD! But the Ribeye at Peliganos was terrific!!! ALL the restaurant were good to great. BUT TRY ROOM SERVICE!!! My wife was sick and the food was AMAZING!!!!!! On time & HOT!!! Everything in the room worked and I am sure if it didn't, it would have been fixed in a heartbeat.
Construction IS a pain, we were next to it, but didn't bother me too much, but others hated it. And it's going to be going on for a while, so........be warned.
We also had a special outdoor reception by our travel agent and the event captain JORGE CANUL went out of his way to make sure it was perfect!!!
Great location, Fantastic service, Yummy food, spa, pools, on & on & on....IF you can afford it at least ONCE ,.......DO IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, March 7, 2014
Dear Royal Guest,
First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you.
We hope to see you for your next vacation so we can pamper you here at "your home away from home".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2014

Our first all inclusive trip was amazing! We stayed at the Royal in Playa Del Carmen and were treated like kings and queens. We stayed pretty busy and sometimes missed some normal meals. Mediz staffed the 24 hour snack bar most nights and was a hit with us. Mediz did a wonderfull job and was most friendly. Some activities we enjoyed included Pepi, Moshe, and Juan. Very entertaining activities. Thanks to the staff at The Royal.

Room Tip: The junior sweet was great. We were on the south side by the street, and they were quiet. The insi...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DickApplequist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, March 7, 2014
Dear Guest,

It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you and for your great review.

We hope to host you once again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Ontario, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 3, 2014

Feb. 15-Mar 1, 2014. What an amazing experience. Home was never like this. We received diamond level service in an incredibly welcoming environment on the Mayan Riviera. The resort was spotless, the service impeccable and the staff second to none I've experienced elsewhere. We stayed in a junior suite, complete with a huge hot tub. Everything you might ever forget to pack was already in the room...comb, toothbrush, sewing kit, mouthwash, complimentary snacks. This was our first visit to The Royal, but we'll be back. I can't think of a place I'd rather return to again. We will miss not only the resort, but also the many friends we made from the Staff. Leaving was like leaving family. We miss you already and we've only been home 2 days. Thank you for an amazing experience. Special thank you to Sarah & David in Staff Services who went out of their way daily to ensure that we received all the extras that they could manage for us. They watched out for us every day of our two weeks. We can't forget Fredy Camara in Spice Restaurant. Daily, we asked to sit in Fredy's section and Hostess Doris Diaz in Spice always graciously ensured that we were accommodated. Doris' gracious smile greeted us each time we arrived at Spice Restaurant. Javier from Spice must also be remembered. Javier always followed up to ensure that we had everything we needed to enjoy our time at Spice. Restaurante El Mediterraneo was another favourite. Hostess Nancy de Dios was always happy to see us and ensured that we sat in Paco's section. Paco's service was incredible. His energy, warmth and smile brought us back daily for breakfast. After dinner each day, we went to the Coffee Shop. Fabulous coffee, served with a smile from Luisa. Thank you, Luisa.
Last but not least, we must mention, Eva and Prude for their beach service. Their enthusiasm, energy and warmth sent us looking for them when they weren't around. Incredible service from so many people. Warm hugs to all of you! You became our friends and family in a home away from home. We can't wait to return next February. Until then, stay well and be sure to be there when we get back. The Royal is two blocks from the upscale 5th Avenue where restaurants, shopping and entertainment abound.
Thank you to The Royal and Staff for the most wonderful vacation, I've ever experienced.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, March 7, 2014
Dear Guest,
On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for believe and trust in us
We take a lot of pride in our hotel and services and it really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacations unforgettable.
Once again thank you for staying with us and remember… “The Royal Playa del Carmen” is your second home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emery, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 3, 2014

We just got back from our 3rd trip to The Royal in Playa del Carmen. And this time was just as enjoyable as the first two trips! The location of the resort is what keeps bringing us back. It is just steps away from 5th Avenue and the beach is AMAZING! The restaurants all have great food and variety. The service is superb! Especially Elizabeth (beach server) and the whole staff at Pelicanos! Our room was cleaned by Aida Cantro and she did a great job! Although there was construction right outside our rooms (a new hotel going up), this is not The Royals fault and that did not bother us much since we are early risers anyway. My only complaint would be this: Since our last visit, 5th Avenue has gotten very commercialized and reduntant, lots of the same stores along the whole shopping district and noisy night clubs. We wish they would have kept 5th Avenue the same ~ that was part of the charm of Playa del Carmen. But overall ~ The Royal is FANTASTIC!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, March 7, 2014
Dear Guest,

On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep up the good work!
Once again, thank you for your kind comments and for granting us with the opportunity to host you at THE ROYAL Playa del Carmen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Forks, North Dakota
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 3, 2014

My husband has been here once before me two years ago and he said I would love it and he wasn't lying! This resort has wonderful staff working every inch of this resort. From the front desk, to the housekeepers, to the ladies that will give you foot massages on the beach and the staff that put on daily shows at the pool! The pool area was wonderful, which is always the highlight of my trip! The chairs in the pool in the water are wonderful, be warned though, that you will need to get up fairly early to reserve a chair and by early, I mean before sunrise! It's as easy as throwing a t-shirt over the back of a chair or putting some towels or flip flops on them. You can also sit on the beach which is a nice break from the pool crowd and there is sooo much do to out there as well. Yes, you can still get drinks on the beach!;) They have jet skis, you can go parasailing, they even have something that's called a jet pack, which shoots you out of the water! The food options are endless, nice array of everything. If you go to Maria Marie, ask for Marco, he was fabulous with our table of 8 and spoke very good English. Also, Izabel and Angie in the Spa were wonderful ladies to work with! Your drink options are endless as well and if you get tired of something, the bartenders can whip you up something in no time! You must take a walk down 5th Avenue as well, which is very close to the hotel. If you want something more American to eat, try the Tequilla Barrel, it has great night life too. If you are a lobster lover, try the Blue Lobster! You can pick your own lobster by weight for only $20 and it's fabulous!! All in all, it was a wonderful trip. If you are the adventurous type, you can do Tulum or Xelha, snorkeling, ziplines, lazy rivers!! You won't get bored here! I would definitely come back for another visit!

Room Tip: If you are traveling here within the next couple months, they are actually building another hotel on...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SunloverND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review, March 7, 2014
Dear Guest,

First of all thank you very much for speaking so highly of THE ROYAL Playa del Carmen in your review and for sharing it with all the other T.A. reviewers. It is always a great pleasure knowing that we exceeded your expectations and that we were able to create such a unique holiday experience. We look forward to pampering you once again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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