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“Top Notch”

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The Royal Playa del Carmen
Ranked #12 of 213 Hotels in Playa del Carmen
GreenLeadersSilver level
Livingston, New Jersey
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Top Notch”
Reviewed February 5, 2014

My wife and I spent 6 nights (1/28 - 2/ 3). We loved every moment!! We chose this property because (among other reasons) we like to take long walks along the beach. We were able to safely walk miles in either direction. Some quick observations:

1) Overall: They know how to do things right. Management clearly has a "system" and it reflects itself in how smoothly and professionally the employees do their jobs and how seamlessly everything operates. They want to pamper you and it shows.

2) Location: About 45 minutes from the Cancun airport. If you're a shopper, there's lots of high quality as well as touristy shopping. There's even a Wal-Mart within walking distance.

3) Food: I'm afraid to get on the scale. There are 7-8 restaurants on premises. Some are buffet, some are sit down / waiter service. The quality of food is great though you won't see some of the fancy buffet displays (carvings, fountains, etc.) that I've seen at some other all-inclusives. They never run out of anything and the quality is excellent. Don't see something you want; want it prepared differently... done in a snap, and with a smile. Our favorite breakfast & lunch restaurant was "Spice." Our favorite dinner restaurant was "Maria Marie." We tried their gourmet restaurant "Chef's Plate," but it wasn't really our thing. There's a steep up charge and it has a "tasting menu." That means no choices. The filet minion and tuna were very good but overall not my kind of place for dinner. I like lots of choices so some of the other restaurants were more to my liking. Don't forget to try the Asian Restaurant (Asiana)

4) Layout: It's easy to get around. You neither felt there was a long walk from one area to another nor was it too crowded. If you're looking for a garden / park like setting, this is not it. On the other hand, the way the buildings and pools were laid out, I was very comfortable.

5) Pools: The main pool is the "activities pool." We spent most of our time there. It could be considered noisy because of the all day structured activities going on there and the constant music. We enjoyed it because of the "buzz." There are other pools around the property if you like quiet or need a swim up bar. The pools are never crowded.

6) Employees: They treat you like royalty! They are all well trained and professional. They ask you to mention them by name in Trip Advisor (a bit tacky) and even give you their business card with a TA logo on it. I will simply say that they are ALL outstanding.

7) Spa: Don't miss the opportunity to get a massage or just go to the spa use the steam room, sauna, hot tub, etc. We each had two massages. That's ultimate relaxation.

8) Room: There is construction going on next door so stay away from rooms starting with the numbers 6,7,8,9. (See map @ http://www.resortsmaps.com/popup.html?maps/map-RoyalPlayaDelCarmen-RivMaya.jpg) We stayed in a 1xx room and loved it. It was on the first floor so use of the terrace was not as enjoyable as if on a higher floor. On the other hand, we found it easy to shoot in and out of a first floor room as needed. The rooms are spacious, clean and have a large hot tub. The bedding is scrumptious and you get a choice of pillows. Lots of channels on the TV, two sinks, bathrobes and slippers, I- room drinks and snacks (included). Try the free room service... a great selection 24/7

I can go on and on. This place was wonderful. Got questions? Feel free to e-mail me. I enjoy talking to fellow travelers.

Len
Lenrosenberg@hotmail.com

Room Tip: Avoid rooms that begin with 6, 7, 8, 9. They are close to construction next door
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  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
6 Thank lenrosenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15,333 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4,058)
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English first
Rochester, Michigan
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 5, 2014

My wife and I spent a week at the Royal for her 50th birthday and we loved it!
The staff are very courteous and friendly.
The food (for the most part) was excellent.

My wife tried the duck at Asiana, and couldn't cut it with a knife.
They were very gracious and wanted to bring her another dinner, but my wife was actually full from a late lunch, so no harm no foul...

The drinks were pretty good.
The pool was nicely laid out in front of the beach.
And our room, Jr Ocean View Suite, was incredible and spacious.

We enjoyed Pelicanos by the beach for lunches.
Maria Marie for 2 dinners (very good).
Asiana for one great meal and one disappointing meal.
And Spice for buffet breakfasts.

All in all, one of the best and relaxing vacations we've taken.

Most people were out around 6 or 7am reserving lounge chairs, but even when I didn't get down their early to reserve one, we had no problem finding a spot.

I was lucky enough to come across reviews mentioning the construction on the North side of the resort.
People were saying that the noise wasn't too bad, but noise isn't the real issue.
That new hotel completely blocks the view of the entire North area of the Royal.
It's horrible what the new hotel has done!
It is literally 10 feet away from the Royal's rooms. It's claustrophobic!
Stay away from the North rooms, but don't stay away from this resort.
It's amazing.

Room Tip: Anywhere near the main pool away from construction. Get a 2nd or 3rd floor room.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeff p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2014

This resort was wonderful! We had swim up rooms, yes by construction, and it didn't bother us at all. Barely heard it. Swim Up pools were awesome and totally worth it as we spent most our time in the swim up pool. It was hot so pool temps were perfect, cool but not cold. The service at this resort is the best we have had. From our maid (Aida Canto), who did an amazing job with our room and towel art, to the wait staff at our pool (Vi and Ernie) we never went without a drink, they kept coming all day. Food was excellent, recommend Asiana and go next door to the sister resort to the Mexican Restaurante Maria (Best Food by Far). Coffee Bar was a nice treat in the morning. Everything to the food and service exceeded our expectations. Beach was ok, not the prettiest one, more public than private, but heck a beach is a beach. Didn't smell anything bad out there at all. This resort is right by 5th avenue in downtown Playa, very nice and safe. Was nice to be able to walk around and even have Starbucks. Pricey stores, but was fun to browse. Overall great trip, the staff works so hard, they never stop and it makes this resort a step above the rest. Please tip them, they are worth it!!

Room Tip: Swim up rooms are fabulous, couldn't even notice the construction
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Jami L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Carbon, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 4, 2014

We stayed at The Royal 1/2-1/12 and had our wedding on 1/4. It was amazing! We love the resort and couldn't of asked for a better experience. We have stayed at other resorts in Riveria Maya and this one was perfect for our bunch that joined us for the wedding. The 5th avenue shopping was across the street. Staff was phenomenal! We planned our wedding to be on the beach but it was raining and our wedding specialist, Lilia, was able to move it to the gazebo on short notice. It was the wedding I always dreamed of. Great entertainment every night! Food was top notch and especially the desserts! I would totally go back!

Room Tip: We were there for 10 days, our honeymoon and stayed in the Swim-up Beach-front Walk-out room. It wa...
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  • Stayed January 2014, traveled as a couple
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    • Rooms
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    • Service
Helpful?
3 Thank Michelle Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 4, 2014

We were at the hotel from January 25 - January 29. We had an absolutely fabulous time! From the room to the food to the drinks - none better!! The warm feeling that you get when you enter the resort stays with you the whole time. And the staff!! OMG!! The pool staff (and I cannot remember all of their names) is first rate!! The water aerobics were SO much fun! The service was simply phenomenal. The staff bent over backwards at every turn. Don't hesitate! GO!!!!!!!!!!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LBlowers48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 4, 2014

This hotel has the nicest people , cleanest property , and the greatest food . If you go here go to the Pelicano restaurant on the beach and ask for Jose one of the managers he is the nicest guy on the resort and he will go well out of his way for you

Room Tip: Doesn't matter what room you get they are all nice
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grum09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 4, 2014

I have travelled with my husband and my daughter to the Royal Hotel at Playa del Carmen at the beginning of January. It was one of the best holidays we have ever gone to. I would recommend this place to all of my friends who is planning to visit Mexico. Especially if you are going to Mexico for the first time, Playa del Carmen city and The Royal Hotel itself will make you fall in love with the entire country. The Royal was the best resort we have ever stayed at. The hotel is very stunning, located close to the town centre (5th avenue) which is convenient for shopping. The Royal has plenty of restaurants, the service and food was excellent! Big thanks to Yolanda and other people at the front door in Spicy restaurant, they are always super welcoming! It is very clean and beautiful. The hotel staff is soo respectful and helpful! The room service was excellent so were the maids.
I would like to thank every single person from the animation team: Victor, Oskar, Pepe, Juan, Alejandro, Katie, Moshe, Danny, Dunia and Jamie for making our holiday so much fun every day from morning till evening. They do amazing and very entertaining activities. We loved water aerobics, various crazy games, DANCE CLASSES, volleyball, bike tours and so many other activities. All of the animation staff are well trained, so welcoming and friendly; they honestly do a fantastic job. Our stay would be so great without such a great team!! All the bar tenders are truly lovely as well.
Dancing team is brilliant as well: Paty, Sheila, Iris, Paco, Ricardo, Javier, tonatihu, Gabriel. We enjoyed every show they performed in the evening.
The Royal exceeded all our expectations!!! We are looking forward to coming back again. A big thank to everyone at THE ROYAL HOTEL for making my family stay so SPECIAL.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yulia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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