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“another great vacation at the royal” 5 of 5 bubbles
Review of The Royal Playa del Carmen

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The Royal Playa del Carmen
Ranked #12 of 212 Hotels in Playa del Carmen
GreenLeadersSilver level
Bowling Green, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“another great vacation at the royal”
5 of 5 bubbles Reviewed July 7, 2013

I am a member of real club and love the royal resorts, especially in playa del carmen, where you can walk 1 block to 5th avenue and eat, shop, or people watch. We had 8 in our family vaca and stayed june16-22. Azu was great with pool activities! Jaime,the pool butler, kept us laughing. We loved the food at Asiana's . I especially liked going to spin and pilates class with Edith( I think that was her name). No complaints here, the employees work really hard to make us have a happy vacation. We were in room 537 oceanfront near the pool. Watched several cruise ships pass by .Beach is not the best in the world, but take a bike or walk 10 minutes down the beach for beautiful blue water. Going back in October. Cant wait!

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jenk2343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 12, 2013
Dear Guest,

On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We will make sure to tell all our staff members that you have mentioned what a great job they are doing and to keep up the g ood work!
Once again, thank you for your kind comments and for granting us with the opportunity to host you at THE ROYAL Playa del Carmen in October.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15,190 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4,007)
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English first
Cincinnati, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 6, 2013

We stayed at the Royal for our honeymoon!!!!! We cannot wait to go back again!!!! Demetrio Antono was the BEST server!!! He was always smiling and friendly! He took it upo himself to have a special lunch prepared for us on our last day! The table was set with roses and we had a fantastic ceasar salad app and steak/shrimp meal. We just loved his hospitality, professionalism, kindness, and smile! We cannot wait to come back and see him next time! Jamie the beach butler was hilarious. He made the days at the pool deck so fun! Love that he kept cleaning our "party glasses" we brought from our wedding. Tony and Tim were awesome pool bartenders! Love love love them! So kind, always, filling up our BRIDE AND GROOM Tervis cups. It was so HOT and NOT ONE WORKER IN THE PLACE COMPLAINED as they walked around in long sleeve button up shirts and bow ties! The room service was excellent! SOOOOOOO CLEAN!! No bugs! (thats huge to me) The whole hotel was kept very clean! Only complaint was how hot it was in the lobby bar at night. It might be a good idea to get some sort of fans or something hanging from the walls.... BUT the lobby bartender Felix too...was fantastic!!! We were bummed when he had a day off! lol Best place ever and we had the best HONEYMOON! Thank you Royal Playa Del Carmen!!!
Sara and Ryan from Cincinnati

Room Tip: any room is amazing
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Sara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 12, 2013
Dear Guest,
We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! We are overjoyed knowing that you fully enjoyed our beautiful resort. As for the staff members you have mentioned in your review, we will make sure to pass on your kind comments to all of them, whom i`m sure did everything out of love in order to make your stay unforgettable.
Once again, thank you for your kind comments and for granting us with the opportunity to host you at THE ROYAL Playa del Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

I’m a real club member since 2010. Since then I brought to The Royal Playa del Carmen seven other couples with me. We have never used The Royal Cancun before, therefore we decided to go there for a week and the following week we decided to spend at Playa del Carmen as we usually did in the past.
Below is my experience from the stay at both resorts.
1. Member Concierge – this year we were assigned to Olivier during out stay at Playa del Carmen. So far this was the best concierge we’ve had. Olivier was very helpful and made us feel special. He was able to fulfill our request for a special event in a timely manner. We were very happy and appreciated for all of his support. The concierge at Cancun was a bit dry and not as great as the one in Playa. We are definitely more in touch because of this with Playa.
2. Rooms – The housekeeping service is much better in Playa del Carmen. It’s much cleaner, friendlier, more on time and they left us towel animals every night on the bed. We did not experience this in Cancun. Also we could smell cigarettes in non-smoking rooms and we had ants.
3. Food – Very nicely served in Playa del Carmen and delicious. The layout of Chefs Plate is nicely organized, separate tables for guests for scheduled hours is much better option than a single long table in Cancun where everyone is seated together. Also I wanted to congratulate the team at the Chef’s Plate in Playa: Rebecca, Mosso, Rigo, Angles, Mukul, Rafael and Armando for their outstanding service. We were at the Chef’s Plate in Playa every other day and every time we were greeted at the door by Rebecca the manager. The food was delicious and we enjoyed it a lot. During our stay in Cancun we got food poisoned. Other guests we spoke at the pool or at the beach also got food poisoned. All of them had the same bad experience. I don’t think we will be back at Cancun for this reason.
4. Entertainment Crew – The crew in Playa del Carmen is very professional, sociable and friendly. Even on rainy days was able to successfully get people together and make the best out of the day while staying inside. They all work hard to make all the guests feel like at home. The crew consists of Danny, Jesus, Victor, Carlos and Katie. All of which approached us in person, were very helpful and easy to talk to. They were just awesome! All activities with Playa del Carmen crew are unforgettable experience. They are always available and eager to help. We had great time thanks to Danny and Jesus. On the other hand, we had a hard time finding the entertainment crew in Cancun Royal. There were not around like the crew in Playa and once we found someone they seemed to have an attitude, specifically Joey. I even spotted some of the Cancun entertainment crew with guests at the Spa, which I thought was not professional. In my opinion, the entertainment crew in Cancun has a long way to go to get on the same level with the Playa Crew. Perhaps the crew from Playa along with Danny could give them some tips on how to gain the right attitude. We were disappointed and one of the major reasons for us not coming back to Cancun is the entertainment crew.
5. Night shows – I read some of the reviews below but I did not see anyone mentioning about the nights shows. The shows at Playa are great! The dancing crew is very professional and the dancers represent very high standard. Special thanks to dancers and Alina who brought Las Vegas style shows to Playa del Carmen! The night shows at Cancun were also good but we just like better the atmosphere at Playa. Definitely more people come to the night shows at Playa than in Cancun as the Playa entertainment crew lets people know throughout the day about it and Cancun crew does not even mention it once.
6. Pool – The Pool is bigger in Cancun, better situated, unfortunately much dirtier. At Playa, we saw resort crew cleaning the pools at every night and morning.
Overall, if you prefer more classy, relaxing and high end vacation go to Playa. If like the collage party atmosphere with a lot of drinking and loud house music go to Cancun. In addition we will definitely be back in Playa next year because of the people and service at the resort; unfortunately we cannot say the same about Cancun.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
14 Thank Daviddsv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 6, 2013
Dear Royal Memeber,
First of all thank you very much for taking the time to share with us your positive review! It makes us so happy to know that you had a wonderful holiday with us and want to also thank you for granting us with the opportunity to host you.
We hope to see you for your next vacation so we can pamper you here at "your home away from home".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

Me and my family had a wonderful time in this hotel Royal Playa del Carmen! I recommend it very much! excellent service !! a lot of fun and exciting activities!! :D Just perfect!! i went to dive with the underwater technical world, and it was amazing!!!!! Samuel and Enrique!!thank you guys for this great experience!!!

Room Tip: My room was the best!! :)
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  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LadyLunna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 6, 2013
Dear Guest,

Thank you for your value review and for visiting us and we hope to have the privilege to host you once again in a near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, MO
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

This is the best all-inclusive resort that we have visited. The resort was beautiful. The food was excellent and with lots of variety which is unusual for an all-inclusive. It was not one buffet after another with the same food day after day. The staff was friendly and very attentive. The nightly entertainment was top-notch. These people are very talented. The shows are not cheesey little performances. Our party of 6 forty something year olds was impressed. Another thing about this resort is it has a good mix of age groups. It's not the college crowd. It's grown ups having a great time. The only thing about this resort that I would change is there are some large rocks out in the water near the shore of the resort. So the beach doesn't get 5 stars like all the other categories but you can decide how important that is to you. We stayed only 5 nights and when we tried to extend our trip a couple of days we got hit with the full rack rate so plan wisely and book it early. We left as scheduled but we will return! Special shout out to Ana De Anzolena for making us feel welcome.

Room Tip: We upgraded to an oceanview room on the second floor. It was amazing. Loved it.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 417needmoresun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 5, 2013 via mobile

We stayed at The Royal from June 30-July 4th. We found all of the hotel staff very friendly and extremely helpful. The hotel was beautiful and very clean. Was pleased with our ocean view room that overlooked the pool and out to the ocean. The pool and beach always had chairs available. I don't know the names of the people who cleaned our room (248) but they did an excellent job! I thoroughly enjoyed my massage from Denise and facial from Angie in Spazul. The hotel has a wide variety of restaurants. We enjoyed Maria Marie for dinner the most and Genis was very attentive to all of our needs. He also served us at Tapas for lunch and again superb service! We enjoyed the sea bass at Pelicanos for lunch and had a nice view of the ocean while eating there. We ate at Spice for breakfast most of the time. They had a nice breakfast buffet and the servers were excellent, especially Dela Cruz, Aguilar, Ricardo, Selma, Javier and Paul. The coffee house was nice and relaxing. The beach was clean, however once in the water a little rocky. The sports and entertainment staff did a great job. Enjoyed the pool atmosphere and the nightly shows.

Stayed July 2013, traveled as a couple
Helpful?
Thank Chrissy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overland Park, Kansas
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 5, 2013

The staff was excellent and courteous, the rooms were great in every way. The location was unexpectedly awesome being feet away from a huge shopping area. The only knock on this place (and it's a small one really) was that despite having a huge selection of food on the resort, all of which was excellent, there wasn't really any authentic mexican. You could get tacos at their lunch taco bar in Pelicanos but other than that you pretty much had to go off the resort to get some legit mexican food.

Everything was beyond what I expected. Cleanliness was excellent, food was excellent and the Italian restaurant at their other resort across the street from this one was fantastic. Will stay here again.

Room Tip: Just get the junior suites. Most of the upgrades are the same size room but either have a swim up po...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank brs14ku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 6, 2013
Dear Guest,

Thank you from the bottom of our hearts for has trusted and believed in us and having given us the opportunity to host you.
We want you to know that the comments and observations we receive from our guests are always taken very seriously, as they tell us what we are doing right, wrong, and how we can improve it, which is why we truly appreciate your willingness to share your impressions.
We will be delighted to host you once more and exceed you expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#23 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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