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“Wonderful trip”

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The Royal Playa del Carmen
Ranked #11 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
1 review
“Wonderful trip”
Reviewed July 5, 2013 via mobile

We stayed at The Royal from June 30-July 4th. We found all of the hotel staff very friendly and extremely helpful. The hotel was beautiful and very clean. Was pleased with our ocean view room that overlooked the pool and out to the ocean. The pool and beach always had chairs available. I don't know the names of the people who cleaned our room (248) but they did an excellent job! I thoroughly enjoyed my massage from Denise and facial from Angie in Spazul. The hotel has a wide variety of restaurants. We enjoyed Maria Marie for dinner the most and Genis was very attentive to all of our needs. He also served us at Tapas for lunch and again superb service! We enjoyed the sea bass at Pelicanos for lunch and had a nice view of the ocean while eating there. We ate at Spice for breakfast most of the time. They had a nice breakfast buffet and the servers were excellent, especially Dela Cruz, Aguilar, Ricardo, Selma, Javier and Paul. The coffee house was nice and relaxing. The beach was clean, however once in the water a little rocky. The sports and entertainment staff did a great job. Enjoyed the pool atmosphere and the nightly shows.

Stayed July 2013, traveled as a couple
Helpful?
Thank Chrissy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
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Overland Park, Kansas
Level 4 Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 5, 2013

The staff was excellent and courteous, the rooms were great in every way. The location was unexpectedly awesome being feet away from a huge shopping area. The only knock on this place (and it's a small one really) was that despite having a huge selection of food on the resort, all of which was excellent, there wasn't really any authentic mexican. You could get tacos at their lunch taco bar in Pelicanos but other than that you pretty much had to go off the resort to get some legit mexican food.

Everything was beyond what I expected. Cleanliness was excellent, food was excellent and the Italian restaurant at their other resort across the street from this one was fantastic. Will stay here again.

Room Tip: Just get the junior suites. Most of the upgrades are the same size room but either have a swim up po...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank brs14ku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 6, 2013
Dear Guest,

Thank you from the bottom of our hearts for has trusted and believed in us and having given us the opportunity to host you.
We want you to know that the comments and observations we receive from our guests are always taken very seriously, as they tell us what we are doing right, wrong, and how we can improve it, which is why we truly appreciate your willingness to share your impressions.
We will be delighted to host you once more and exceed you expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Chester, New York, United States
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2013

Where to begin the good or the bad? Let's start with the good. Adult only resort. Excellent staff at the hotel. Hello to everyone who made us happy. (Prude, Ari, Arbey, Jaime, Lopez, Jovinni, Elone, Leo, Erik,Erika, Mario, Mac, Armando, Lorenzo, Pepe, Lucy, Lucitey, and those we may have forgotten). Each individual made us feel as if we were part of their family. Super choice in staff! Two great restaurants only Pericoles on the beach and the Italian restaurant across the street. The others not worth the time or money for inclusive. Hotel offered activities every hour of the day and great nightly shows. You could also pay for activities off the grounds. Spa was terrific even my husband enjoyed it. Now for some more bad news. Room smelled horrible(mildew) the bell boy said the A/C was shut off ( Who shuts off an A/C in Playa?) and the bed was like sleeping literally on a rock. We would go back if restaurants improved and promise the food they advertise French, Mediterranean, etc. If rooms did not smell and comfort of the bed was important to owner.

Room Tip: Best rooms are facing the ocean and pool, but you will pay more.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 6, 2013
Dear Guest,
We would like to express our gratitude for staying at our hotel and provide us the privilege to serve you.
We appreciate you have taken the time to share your impressions with us and we want you to know that we take our guests´ comments very seriously this helps us to work harder in specific areas which we might not being paying the attention that it deserves. Please rest assured that issues you raised have been address and that appropriate corrective actions have been taken.
Also, for the staff members you have mentioned in your review We will make sure to tell them that you have mentioned what a great job they are doing and to keep up the good work!
Thank you again for your value review and for visiting us and we hope to have the privilege to host you once again in a near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2013

This is a wonderful and beautiful place to stay. The service and food are excellent. Very clean resort with plenty of things to do. From snorkel, scuba, to ancient ruins. Shopping is just a few blocks away. My husband and I took scuba lessons for the first time, and were certified in Cazomel. We had an amazing time diving and saw two different Sting Ray. The resort also has things to do like activities in the pool and shows at night. I would definitely recommend this resort for vacation.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Princessleahann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn D, Manager at The Royal Playa del Carmen, responded to this review, July 6, 2013
Dear Guest,
First of all, thank you thank you for taking time out to share your experience! We definitely feel very pleased to read this review, thank you so much for all your kind words to our services
It will an honor to have the opportunity to host you and pamper you again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hornchurch, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 4, 2013

Wonderful hotel, staff were excellent, first time that we had stayed at the Royal... definitely not the last. Rooms are amazing spacious and exceptionally clean and tidy. View from our room was great as we were lucky enough to have had a room with an ocean view, could not have asked for more. Plenty of choice of foods in the restaurants and a great selection of premium branded drinks. Luxurious atmosphere, beautiful hotel.

Room Tip: Ocean view
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 2013Chilledout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentonville, Arkansas
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2013

We recently traveled to Playa Del Carmen and stayed at The Royal. I took this recommendation based upon my travel agents suggestion and we hit the jackpot. The experience all started from the online checkin process which was very easy to use, and all the way up to checkout. It has an amazing location, the staff is unbelievable and does everything to go out of their way to make your stay everything you would expect. My wife and I upgraded from a Ocean View room to Ocean Front (suite 835), and could not have been happier as the view was perfect. It was well worth the upgrade, which we did online as well during the online check in. This resort has it all, several restaurant offerings, nightly shows/music, cabanas on the beach, beach butler service, and a staff that understands that service is a priority. When we travel back to Playa Del Carmen this is where we will stay as everything else would be a disappointment based on our experience.

Room Tip: If you want Ocean Front view 835 is wonderful. Additionally it is in a building that only had 12 sui...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 3, 2013

My two daughters treated me to this trip for my 60th birthday. Our expectations were high and our experience was even better. The Royal is classically beautiful,from its tiled walkways and beautiful porticos throughout the entire hotel. It was so beautiful to just walk to our room! The food was fabulous and each restaurant was gorgeous. Our rooms were kept spotless and we overlooked the pool and ocean ~ we delighted in rising at 5:30 each morning to watch the sunrise. The "fun" pool had plenty of lounges and no matter how many people were there, there was abundant room in the pool. Pelicanos was superb for lunch and Marie, Marie was divine. Great breakfast at Spice and loved the coffee house. Love that it was adult only. Playa del Carmen was a colorful, warm welcome to stroll through. We had a massage at "Magic Hands" on 5th avenue that compared with the best ever. The vendors we met were welcoming and not overwhelming Cannot wait to go again!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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