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“Had a Great Time; Employees very attentive!”

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The Royal Playa del Carmen
Ranked #12 of 215 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 23, 2013

Excellent vacation all around. Toto at the Tequilla Bar took very good care of me! Azu at the pool kept us entertained the entire time. I was very impressed at their customer service, not just nice but very attentive also! I cannot forget to mention Franco and Enrique when going scuba diving. They were on top of things, always making sure everyone was safe and happy. Kudos to the staff for their hospitality and great service. I had an excellent time!

  • Stayed: January 2013, traveled with friends
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3  Thank Tim4wheelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,284 - 9,290 of 16,873 reviews

Reviewed January 23, 2013

Overall, I love this place. The staff are beyond exceptional. They truly make this place. If you can think it, they will have already done it. The food is top rate and the drinks are all top shelf. The only complaint I have is there are no umbrellas by the pool. There were, in the beginning, but the lounges were updated a few years ago. They come with their own little, teeny, weeny sun shade. If you only want to put your forehead in the shade then these are made for you. The sun does get intense at times, so it would be nice to have a place to be able to get out of it and not have to hide away in some back corner or in your room. If this was taken care of The Royal would truly be royal!

  • Stayed: November 2012, traveled as a couple
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4  Thank MaryAnn89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

We just returned from our second trip to the Royal. Still the best location in PDC. The staff is the best anywhere especially Erica at reception and our maid Maria Letieica. The weather is great in Jan. 70 at night and low 80's during the day. We also enjoyed using the facilities at the Porto Real next to the Royal they have a very nice breakfast buffet. The grounds are groomed to perfection and everything is so clean. My wife enjoyed the spa. Pelicano's restaurant on the beach was our favorite for lunch and it shares space with the tapas restaurant. Spice does a terriffic breakfast buffet and it's nice for a casual lunch or dinner. The Royal is on the North edge of PDC one block from 5th Ave where all the shops bars and restaurants are so there is plenty to do.

Room Tip: Rooms not facing the main courtyard are quieter if you don't want to hear the music from the nig...
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  • Stayed: January 2013, traveled as a couple
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2  Thank dblbogie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

This is a terrific resort my hustand and I have visited now 5 times. The reason we keep going back:

- Rooms are fantastic. Choose the Ocean view jr. suite and you can go on their website and reserve your room 48 hours in advance. We always get a room with a view of the pool AND the ocean

- The beach is great. Lots of chairs, great swimming.

- The food rocks and for many of the restaurants, you don't need reservations or long pants.

- You can enjoy 2 superb restaurants at the resort across the street.

- The proximity to 5th Avenue makes it lots of fun. Great to "people watch"

- The staff are delightful. Always friendly and genuinely happy to see you.

- The entertainment is pretty good. They've added a "Cirque de Soliel" type show that occurs right in the main bar in the lobby. It was world class.

Long and short of it is, we've never had a bad experience at this resort. We've travelled to many many all inclusives. This is the only place we've gone back to.

Hope this helps!

Room Tip: use the online room selector 48 hours in advance. Make sure you go on as early as possible because...
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  • Stayed: January 2013, traveled as a couple
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5  Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

This resort was unbelievable. The service was by far the best we've ever experienced on any of our holidays.
It was a nice quiet resort, great food and fabulous rooms

Bar staff were always friend and ALL the servers were amazing.
We've never stayed at a resort twice....but I would here again!!!!!

  • Stayed: October 2012, traveled as a couple
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2  Thank Finney2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Excellent hotel with great food and great service. The rooms were very nice and spacious. The maid service was second to none. The location in Playa del Carmen was perfect. It is located directly on the beach and right next to 5th Avenue. The best part of the entire experience however was one of the activities directors. AZU was awesome! She really turned a good time into a great time. She was extremely friendly, funny and had a smile that never ending. This is someone who truly enjoys their job. Every resort should have at least 5 AZU's!

  • Stayed: January 2013, traveled with friends
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3  Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

The ROYAL Playa del Carmen was truly the most spectacular resort I have EVER been to. My husband and I travel often and this resort was incredible. Not only was the food amazing (Maria Marie was my favorite- I got the Ribeye with blue cheese crumbles- YUM!) but the service was above and beyond. Every morning, we had breakfast at Spice (omelette station- amazing), and every day, REYNALDO was there to greet us! I truly miss him now that I am home. So accommodating, so friendly, so professional. The pool was beautiful, the nightly entertainment was captivating, I cannot say enough about this place. Some personal favorites of mine: JESUS, JOAQUIN, REYNALDO, and AZU were amazing. They are the reasons I will re-visit this resort.

  • Stayed: January 2013, traveled with friends
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Thank Emily J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#7 Spa Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range: $331 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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