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“If you are looking to be pampered, look no further ....”

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The Royal Playa del Carmen
Ranked #12 of 209 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
Long Neck, Delaware
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“If you are looking to be pampered, look no further ....”
Reviewed October 6, 2012

From the minute that you step onto the property, you are treated like visiting royalty. You are handed an ice cold towel with which to wipe your sweaty brow, a cold drink and/or a bottle of cold water .... This is even before you've checked in!

Upon check-in, you are given a short questionaire so that they can determine when you would like to have your turn down service, what type of pillows you desire (from 5 choices) and what type of aroma therapy you perfer.

This is an adults only property - but if you want to bring the kids, the Gran Porto REAL is right next door and offers many of the same amenities and top quality service!

I dined in several of their different restaurants and loved every meal! (There are 7 restaurants and 7 bars at each of the properties, giving you more than enough choices for a week long vacation.

Room Tip: Every room is a suite and every room has a 2 person jacuzzi! I stayed in one of the smaller rooms (A...
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  • Stayed September 2012, traveled on business
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Helpful?
2 Thank pattikakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 6, 2012

Just got back yesterday and all I can say is "why did I come back?" From the moment you walk in the door to the second you leave the employees are always there for you. There are many activities to participate in as well. The water and entertainment staff ( "Sexy" Omar )made exercise actually fun. The choices of food and room service were outstanding. The beach is the nicest beach I have ever been to. The water is crystal clear and makes for a great time to spend snorkeling. The pool or pools are very relaxing. There is No loud music at night time. The rooms are very nice. Its time to start saving again because this is a resort I will definately go back to.

  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank RollTideRoll1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 6, 2012

I have traveled to several all-inclusive resorts but the Royal is definitely the best! My best friend and I traveled to the Royal for a girls trip in October 2012. The rooms were spacious, housekeeping was great and kept the room spotless! The grounds were gorgeous and very well kept.

Food was amazing ~ my favorite restaurant was Asiana with Pelicanos and Spice coming in a close second.
Drinks at the swim up bar, Tradewinds, and Martini bar were the best! Be sure to try a Superman, Ticket to Fly, Mango Tango, Miami Vice, and Cosmo on your trip! :)

Best part of the vacation by far was the entertainment staff!! Thank you to Omar (Sexy), Renato, Danny (Spider Monkey), Cesar, Teresa, Katie, and Jorge for making this vacation the best ever. They are so friendly and might I add VERY nice to look at! :) Whether it was activies by the pool or going out into town to Coco Bongo and Mandala Club, they were great and you can tell they really love their jobs! Royal, you have the BEST of the BEST!!!! I am already planning another trip!

One tip: the pool is where the action and fun is. The music is pumping and its a great place to relax and meet new people!

  • Stayed October 2012, traveled with friends
    • Value
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Helpful?
1 Thank Brooke T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 5, 2012

The resort has the best location for enjoying 5th Ave, the food is exceptional and the staff is great. The Entertainment staff is by far the best I have ever encountered in all my travels. SEXY OMAR and the boys made the pool and other great times unforgettable!! Besos :) Renato , Danny, Casear, and Jorge also did a fantastic job. Royal you have a great staff, hang on to them!!!!! We can't wait to come back very soon!

  • Stayed October 2012, traveled with friends
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Helpful?
3 Thank yourmamacita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 5, 2012

As a travel agent, I travel to resorts quite often. I can tell you that The Royal PDC is now one of my favorite!

* The sports and entertainment staff are Amazing! They are VERY interactive with the guests and truly seem to love their job. Big shout out and thanks to the staff Omar, Danny, Cesar, Renato, Teresa, Katie, and Jorge!! And to Alejandro for setting up Coco Bongo. Omar, Danny, Renato, Jorge and Cesar for our motivation to exercise on vacation
with water aerobics.

* The food was fantastic. My favorite was Asiana! The spring rolls were great. The bartender Gonzo was the Best!!

* The staff, always friendly and helpful. Willie had the concierge was very sweet.

* The location to 5th Avenue can't be beat.

* The resort was smaller than some of the mega resorts, which made it easier to get around and meet new friends. The rooms were nice, comfortable beds and lots of pillows.

The only negative I would state is the beach area set up. The area is fairly small leaving the beach chairs and beds very cramped. In defense of the resort, they can't help the conditions of the beach due to weather and erosion. But the pool was a GREAT spot to hang out so we didn't miss the beach that much.


  • Stayed September 2012
    • Value
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Helpful?
5 Thank Jenniferski24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 4, 2012

Having come back from this hotel only a couple of weeks ago, I had to come on here to say that Gery's review below is completely innaccurate and I don't know why he's saying these things!

He is right that they ask you when you check in if you want to upgrade but it's nothing more than a quick question and we just said no thank you. The rooms are very nice and well equipped and not in the least bit small. Some rooms like Gerys have two big double beds and ours had one king size bed. The air con was only coming through one vent in the room .

As for the food, there are several restaurants and the food is excellent in all of them. We were there for two weeks and every meal was great .

I would recommend this hotel to anyone and its somewhere we will definitely go back to one day.

  • Stayed September 2012
    • Location
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Helpful?
10 Thank tpa1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 4, 2012

First trip to mexico for a wedding. The resort was fine, I could do without the construction but it didn't really bother me or my wife cause we weren't in the room much and left the room in the morning before it started. The purpose of this review is to give a shoutout to KATIE, thanks for helping me make bracelets. I was surprised how small the beach area was but we stayed by the pool most of the time so nothing really was bad, it's just doesn't compare to some of the all inclusive resorts I've been to.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
4 Thank kanggrizzly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Playa del Carmen

Property: The Royal Playa del Carmen
Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Official Description (provided by the hotel):
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico

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