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“Fantastic Vaca”

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The Grand Bliss Riviera Maya
Ranked #57 of 216 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed August 15, 2013

Our stay at the Grand Bliss was pure relaxation and joy. Our room was phenomenal the ambiance of the hotel was spectacular. Our room was truly top quality and luxurious. The bathroom has a large Jacuzzi tub, as well as a wonderful rain shower. The only thing that could have made it better would have been a great concierge service…..Wait we had that too!!! Bronsson and Noe to name a few of the people, who made our stay great, were outstanding! They made everything great, particularly Bronsson who set each of our days up. Every day we woke up Bronsson had a great day planned for us. From traveling the Country side to lounging at the many many pools located on the property. He even rented a car for us for the day and had it brought straight to the hotel lobby so that we did not even have to think about anything. I do not have one complaint about my stay at the Grand Bliss. When I read the reviews prior to arriving I was a little skeptical about the golf cart service from location to location but it worked perfectly. This is a large resort complex, but we never had to walk anywhere. As Grand Bliss guests, we had our own golf cart shuttle to take us around the resort. There were no lines waiting for a cart to the Grand Bliss and the Drivers were awesome! Carlos and Rudy were just the sweetest people you could meet. The drive from the Grand Bliss to the main areas took no longer than 3 minutes. You could walk around the grounds and been just at home, but it was a little too hot for me to walk. I loved the Golf Cart Service (if you have seen fantasy island then you understand how cute the golf carts are). At the pool area you have about 12 – 15 different pools to choose from and they all simply out did the others. We chose to stay at the main pool with its swim up Bars (Francisco was the perfect bartender we was funny and kept the great drinks coming!!!). I could go on for hours about this place so I will end it with, you will never have a bad experience here. The staff are outstanding the guest are nice and you truly want for nothing!!! The restaurants are great your pool side waiters are awesome and funny I could not ask for more. Okay maybe I have one tiny tiny complaint. The beach was awful for swimming. There is plenty of sand and gorgeous views to be seen but the shore is covered in rocks! Not the smooth kind that you simply brush your feet over but the jagged kind that make it imposable to walk on. No worries though we simply went to Playa del Carmen and visited one of their many beach clubs (your concierge will tell you all about it). Enjoy Your Trip!

Room Tip: There are rooms with personal balcony pools, I plan to opt for that my next time around.
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  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
17  Thank MaiMai421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 15, 2013 via mobile

Our stay at the Grand Bliss was pure relaxation and joy. Our room was phenomenal the ambiance of the hotel was spectacular. Our room was truly top quality and luxurious. The bathroom has a large Jacuzzi tub, as well as a wonderful rain shower. The only thing that could have made it better would have been a great concierge service…..Wait we had that too!!! Bronsson and Noe to name a few of the people, who made our stay great, were outstanding! They made everything great, particularly Bronsson who set each of our days up. Every day we woke up Bronsson had a great day planned for us. From traveling the Country side to lounging at the many many pools located on the property. He even rented a car for us for the day and had it brought straight to the hotel lobby so that we did not even have to think about anything. I do not have one complaint about my stay at the Grand Bliss. When I read the reviews prior to arriving I was a little skeptical about the golf cart service from location to location but it worked perfectly. This is a large resort complex, but we never had to walk anywhere. As Grand Bliss guests, we had our own golf cart shuttle to take us around the resort. There were no lines waiting for a cart to the Grand Bliss and the Drivers were awesome! Carlos and Rudy were just the sweetest people you could meet. The drive from the Grand Bliss to the main areas took no longer than 3 minutes. You could walk around the grounds and been just at home, but it was a little too hot for me to walk. I loved the Golf Cart Service (if you have seen fantasy island then you understand how cute the golf carts are). At the pool area you have about 12 – 15 different pools to choose from and they all simply out did the others. We chose to stay at the main pool with its swim up Bars (Francisco was the perfect bartender we was funny and kept the great drinks coming!!!). I could go on for hours about this place so I will end it with, you will never have a bad experience here. The staff are outstanding the guest are nice and you truly want for nothing!!! The restaurants are great your pool side waiters are awesome and funny I could not ask for more. Okay maybe I have one tiny tiny complaint. The beach was awful for swimming. There is plenty of sand and gorgeous views to be seen but the shore is covered in rocks! Not the smooth kind that you simply brush your feet over but the jagged kind that make it imposable to walk on. No worries though we simply went to Playa del Carmen and visited one of their many beach clubs (your concierge will tell you all about it). Enjoy Your Trip!

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Mai421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

We just returned from vacationing at The Grand Bliss in Riviera Maya and once again had a fantastic time. We are Grand Bliss owners and this is our second time staying here. Yes there is construction (they are completing the next 48 units and should be open in November 2013) and yes it is a fair distance to the Grand Mayan pools and yes we don't have a pool yet but you have to remember that this Grand Bliss just opened last November. Regarding the construction we don't have a problem with it. Both times we have stayed in the front of the building and it didn't bother us when out on the balcony using the plunge pool. Regarding the distance to the pools, etc. the shuttle service is so efficient you don't have to wait more than 2 minutes before they arrive. Like the previous reviewer mentioned there were times that there was a very long line for the Grand Mayan shuttles but all we had to say was "Grand Bliss" or show the bracelet and they would call the shuttle. Again never had to wait more than 2 minutes. As far as a Grand Bliss pool they now have huge displays of what our pool will look like on each floor and where it will be located on the beach and looks very nice. Not sure when that will be completed though.

Now the staff makesThe Grand Bliss. The three concierges (Aurea, Bronsson and Claudia) greet you each time by name and a friendly smile and are so helpful. The shuttle drivers, Renaldo, Pedro and Carlos are excellent. Always pleasant and eager to please. And we can't forget the staff at the pool areas. Superb service.

The rooms are beautiful. Decorated in shades of blue (my favourite colour) and everything is new. The room staff are also wonderful. Always pleasant and helpful.

If you do decide to go to The Grand Bliss you won't be disappointed. In fact we are returning next March 2014 for three weeks. We can't wait to be welcomed "back home" again.

Doug and Patricia Cruickshank, Tecumseh, Ontario, Canada

  • Stayed: August 2013, traveled as a couple
    • Value
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    • Cleanliness
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10  Thank 847Patricia_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2013

I just returned from a seven day honeymoon at the Grand Bliss. I believe the previous reviewer was referring to the Bliss, not the Grand Bliss. The Grand Bliss just opened a couple of months ago, and is truly top quality and luxurious. My new husband and I stayed in a one bedroom suite. The finishes were very nice, a step above the Grand Mayan. The plunge pool on the large patio was wonderful. We made use of this daily. We also really enjoyed the comfortable furniture on the patio. The bathroom has a large jacuzzi tub, as well as a wonderful rain shower. Our only complaint was that the bed was a little hard for our liking, but that has been my experience whenever I have visited Mexico.
This is a large resort complex, but we never had to walk anywhere. As Grand Bliss guests, we had our own golf cart shuttle to take us around the resort. Other people would be in line for the Grand Mayan jungle shuttles and we just had to tell the staff "Grand Bliss" and our personal shuttle driver would be there in a couple of minutes! Check in was also a breeze. We were shuttled to the Grand Bliss and checked in there by the concierge.
They have not built the Grand Bliss pools yet, so we utilized the pools from the Grand Mayan. We never went in the Mayan Palace pools, they were too loud and busy for us, but they were very extensive. It is true that the beach area is not really swimable. We were aware of this before we went. We did learn of plans to build a new Grand Bliss beach area, so that should take care of this issue in the next couple of years. We enjoyed sitting down by the beach area, even without swimming. We also made a couple of other beach trips into Playa del Carmen, Tulum and Puerto Moralos so we got our swimming in.
The Grand Bliss is set back in the jungle area, and we truly enjoyed the lovely birds and wildlife. It was very quiet, we never heard any other guests the entire week we were there. It was so peaceful and just right for our honeymoon.
We ate at Frida's by the pool a couple of nights (it is called Balche during the day) and we probably enjoyed this food the best. We also ate at the Tramotoro wine bar, Greenbreak and Havana Moon. Drinks are expensive, but we found the food prices to be reasonable. We did purchase some food for our room and made brakfast ourselves most days.
We stayed for an entire week and were never hassled by anyone about time share presentations. The concierge for the Grand Bliss was very helpful, and we felt pampered in every way. This was an amazing honeymoon and I was so sad to leave the Grand Bliss! I recommend it to anyone looking for peace and quiet and pampering. We loved it and cannot wait to go back again.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
11  Thank DanielleMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

We stayed at The Bliss March 2013 (Mayan Palace) the room and grounds are keep up very well. The staff is very friendly and always will greet you. This is a hugh resort with The Bliss being one of many within. Lot's of walking is required to pool, ocean and restaurants. They do have large golf carts transporting people all the time if you do not want to walk.

I always enjoy an ocean view when on vacation. However no room in the Bliss or any other resort within this complex has a view they are set so far back away from ocean you cannot even hear the ocean. Our room seemed to face a jungle area with large screaming birds early each morning. Seems when the staff started to arive each morning that set them off.

If you like swiming in the ocean this is not a safe place to do so. The ocean is full of rocks large and small. The pool is hugh and has two swim up bars you can tell when it is happy hour they ring the bell.

Personally I would never go back to this resort it is way to big and hard to get a round. We did talk with couples that had been to the resort many times and liked it.

My favorite restaurant there was Havana Moon but it did not open until 5:00 also this restuarant is the only one on the ocean and the only bar on the ocean in the complex.

Room Tip: No rooms face the ocean
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  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank carol1289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2017
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  • Stayed: November 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Her-Vicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Socialmediamanager1, Manager at The Grand Bliss Riviera Maya, responded to this reviewResponded 3 weeks ago
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Reviewed November 8, 2017 via mobile
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Stayed: November 2017, traveled with friends
Thank Kenia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Bliss Riviera Maya

Address: Calle Carretera Federal Cancun Km. 48, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#40 Spa Hotel in Playa del Carmen
Number of rooms: 180
Also Known As:
The Grand Bliss Riviera Maya Playa Del Carmen, Mexico

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