We agree with rest that this place is quiet, clean and hospitable, but ...
they said they couldn't give us a TV, despite there being 2 TV stands in our spacious suite, nor could they give us a coffe maker or kettle despite the claim of a fully functional kitchenette. Wouldn't have mattered much as there was no gas for the very dirty, but new stainless gas stove. The equally new and equally disgusting stainless fridge at least worked and was a place to keep bottled water cool, once we had asked. then begged for our daily allotment of 1 bottle daily. It was also surprisingly difficult to get fresh towels unless we made a fuss at the front desk,
We travel alot and really appreciate the quiet and spacious grace of this place. It really is no hardship to walk 15-20 minutes to 5th Ave. But this place seems to be slipping based on the reviews we have read; it certainly doesn't hold up to the service standard others have described.
- Official Description (provided by the hotel):
- Hotel Eurostars Hacienda Vista Real is a luxury resort that beckons you to enjoy the pleasures of Mexico´s Caribbean coastline. The hotel has 77 elegant, sophisticated rooms, a swimming pool and restaurant, which offers a buffet breakfast and traditional Mexican snacks for lunch, including chicken fajitas, guacamole, quesadillas and chilaquiles. ... more less
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- Also Known As:
- Eurostars Hacienda Vista Real Riviera Maya/Playa Del Carmen, Mexico