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“what a nice place”
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Very good
4 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Playa del Carmen, Yucatan Peninsula

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Spanish first
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English first
English first
Spanish first
Any
English first
Nicole W
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Place Horrible Managment”
Reviewed May 18, 2017 for a stay in May 2017
2
people found this review helpful

I booked the Horizonte condo through Trip Advisor for myself, my fiancé, and two good friends for our trip to Playa del Carmen for 7 days. The actual condo and building was beautiful, clean, and modern. They have an amazing roof top pool and spacious living quarters. One complimentary cleaning service was included in our booking. The cleaning people came the second day of our stay (there was nothing to clean because we had just arrived 17 hours prior). We spent the day in Akumal (45 mins away) and as soon as we got back I noticed a $50 unexplained charge on my account from Playa Moments along with my iphone charger missing from the outlet along with a few other high end makeup products missing from atop my dresser. The concierge, "Alex" or Alejandro, gave us his number to contact him regarding ANY concerns or requests including transportation needs. He said, "Come to me first if you need my employee Luis to drive you anywhere. Don't ask anyone else because they'll rip you off." At first we thought, "wow how nice of him!" Until we realized that the $40.00 a person ($160.00 for the group) he charged us to go to Akumal and back was outrageous for the area we were staying. Yeah you think that's not bad for 45 mins here and 45 back compared to an area like DC or New York or any cab company for that matter. We loved Akumal so much we decided to go back on Thursday but took a local cab and collectivo there and back. The cab cost all four of us 600 pesos ($32 for group and $8.00 per person) and the collectivo back cost us 45 pesos per person ($2.50). When we contacted Alex to inquire about the $50.00 charge and the price of our transportation, he never responded. The office was located across the street and we stopped in 3 times to get the charge off and talk to him. He was never there. Eventually, another concierge said the charge was from makeup on a towel. At least I got an explanation but the charge was not removed. Nice building, lesson learned (take a cab), don't take any service management offers, including extra cleaning ($60.00 charge for additional housekeeping). The condo was great but hospitality and good managment is also important for a great trip... the reason for the 2 stars.

Date of stay: May 2017
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa del Camen
Reviewed August 19, 2013 for a stay in July 2013

Date of stay: July 2013
Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Argentina
Reviewed March 25, 2013 for a stay in December 2012
Google Translation

Date of stay: December 2012
Value Rooms
Location Cleanliness
Check in / front desk Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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