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“Great hotel with fantastic staff that made our stay in Mexico special.”

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La Pasion Hotel Boutique by Bunik
Ranked #18 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Brighton
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel with fantastic staff that made our stay in Mexico special.”
Reviewed April 1, 2014

A really great hotel, comfortable rooms, great location close to everything but far enough away from any noise. Fantastic pool area to relax in if that's your bag but if like us you like to venture out then the staff have been wonderful at organising our trips for us. The staff are what is best about this hotel, always friendly and smiling, can't help you enough, always genuinely interested in what you have done in your day and how the can help with recommendations etc. Breakfast is great - served next door (but staffed by the hotel staff), fruit, fruit juice, coffee and a choice from a good selection of mains... I recommend either the omelet or the Pasion sandwich (ask for fried eggs in the sandwich instead of the usual omelet that comes as standard). All in all a fantastic experience and look forward to coming back here again.

  • Stayed March 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank DaveAndGillBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,237 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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Banbury, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 26, 2014

Francisco and all the other guys for the hotel delivered excellent customer service throughout our holiday. Always attentive and friendly to us. Gave us some gifts on arrival and departure of the hotel, and also useful tips of Playa Del Carmen.

The location of the hotel was fantastic. Close to the 5th avenue and the beach too. No problems at all with the room, or anything else about the hotel. Excellent value, considering the customer service, location and free breakfast.

Also, special mention to Conrado. He tried really hard to find a football match for us to watch at 7:30am in the morning (1:30pm back in England). After looking through several channels on our satellite, he couldn't find it. However, on the morning, he came to our room to wake us up to let us know he had the game downstairs where we had our breakfast. Top customer service!

6 of us travelled, from the UK

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 25, 2014

Boyfriend and I just stayed a week on this hotel, and we are very pleased. The staff was very polite and helpful. They helped us with trips, taxi, restaurant choices etc.

The breakfast is awesome. Not the regular buffet we are used to on hotels. You get a menu and pick one dish. The omelets are great! You also get juice, fruit and coffee/tea.

Our room had a okay size for us two. I loved the balcony, used to sit there and read in the sun. The aircon worked fine, but we did not manage to adjust the temperature or the intensity. You can not put paper in the toilet, but they clean the rooms daily, so that was not a problem. They did not clean the shower everyday though. We also found stuff from the last visitors in the shower (soap bottles).The only thing I really hated with the room, was the shower curtain! It smelled and looked dirty and unhygienic. Hope they change it soon.

The garden is nice with two pools and a bubble bath. Lot of plants and a nice sitting area. Good place to relax.

Location is good. You can walk to the beach in five minutes, ten minutes if you want to walk to the beach on the south side of the Cozumel-ferry pier. We walked from the ADO bus terminal when we came to Playa, did not take long.

Hotel staff helped us order taxi back to airport. They use the same guy all the time as I understood. The hotel said he charges 700 p for a ride to the airport. The taxi driver wanted 780 p when we got to there, but quickly gave up when we told him the hotel staff said he charged 700 p.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank karolinenatalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 20, 2014

Very cosy hotel in perfect location: 5 minutes walking to the sea and 5 avenue (main street of Playa), quite at night unlike beach hotels which are too close to 5 av noise; behind the corner there is an ADO bus station; Collectivo station is in 3 minutes walking; big supermarket Walmart is in 3 minutes walking. So it is really very convenient to explore Riviera Maya region even without renting a car. Rooms are lovely furnitured and maintained clean, speed wifi is available in rooms. Hotel staff are sincerely friendly and helpful that makes you feel like home or like you decided to stay at your best friends house, thanks a lot for Francesco for good advices of places to visit, restaurants and even which tequila to buy. I also liked free sweet pastries, tea, wine in the evenings at reception desk. Also sometimes in the morning during the breakfast the local musician was playing Mexican music which allow you to start your day in fantastic Carribean life style mood. Great place for great vacation!

  • Stayed February 2014, traveled solo
    • Value
    • Location
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Helpful?
3 Thank Elena Omorthy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gelsenkirchen
1 review
Reviewed March 19, 2014 via mobile

Beautiful economy Hotel directly located at the central place the Zocalo, 3 blocks from the beach. Only 2 blocks from the main street with shops and restaurants, but far enough that you don't hear the noise. We were welcomed very friendly by Rodrigo and also the other staff is very helpful and nice. Rooms are clean and bed really good. Only the bathroom is too tiny, but nevertheless ckean and nicely decorated. Two pools and a whirlpool in the patio, but we didn't use it. Rooms gave a small safe. Breakfast is delicious, you can choose out of several dishes. Cafe Americano, Latte or Cappucchino - they have it all. And I loved the fruit which came always at first.

Stayed March 2014, traveled with friends
Helpful?
Thank sarade83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2014

This charming little hotel is across from town square. Entrance to the hotel you will find the smiling staff member of the hotel will welcome you in the most comfortable way.
Especially enjoyed the charming Peter who always smiled and made ​​us laugh.
We love you Peter!
The room is small but cozy and always clean and tidy.
The dining room is located at the entrance to the hotel and using coupons its possible to eat there a good breakfast. The food is delicious and filling.
The distance between the hotel and the beach is about 5 minutes and it is close to the famous coco bongo club.
Excellent location, superb hotel, excellent staff.

Room Tip: Take the rooms facing the pool
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank my p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 6 Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 12, 2014 via mobile

My husband and I stayed 10 days this past Feb and despite that Carmen is probably getting too busy for us, we thoroughly enjoyed the great service provided by all the staff, with special mention to Pedro and Martin for including their great senses of humour. I even inadvertently forgot my main camera in the pool area, but it was returned a day later as they found it then an figured out who it belonged to by the little maple leaf on the lens cover. They were efficient with the inclusive locked underground parking system & with great suggestions for day activities such as Akumal & Xpu-Ha where we snorkeled. There were several reasonable and very good small restaurants a block away, Titi Panini, Barra Light & La Senda (Vegan). The hotel is also across from the Municipal park and there was always some great activity happening from Valentines mass marriages, a National run & Carnival Dancing. The room was clean and the AC very efficient for those humid 28 C days, with a lovely balcony and patio chairs looking onto a wonderful fragrant garden jungle, with 2 pools & a hot tub which was actually nice in the cooler evenings! All were maintained daily. The king size bed was very comfortable;bathroom was a little small as not quite enough shelf space for a long stay; toilet paper disposed into a covered container is something one needs to readjust to when traveling out of our home country; great selections on the breakfast menu served right next to the lobby/entrance was included in the cost. (Desk staff said there really was minimal difference to omit breakfast from the stay cost and that once you've been once you can get a discount on a return stay. Two blocks from the bus and about 6 to Cozumel ferry. We would definitely stay again, as it was the staff's friendliness & efficiency that we appreciated the most.

Stayed February 2014, traveled with friends
Helpful?
Thank Betterthanboating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Pasion Hotel Boutique by Bunik

Property: La Pasion Hotel Boutique by Bunik
Address: Calle 10 norte | Between Ave 15 & 20, Playa del Carmen 77710, Mexico (Formerly La Pasion Hotel Boutique)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#39 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Pasion Hotel Boutique by Bunik 3.5*
Number of rooms: 28
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Also Known As:
La Pasion Hotel Boutique By Bunik Riviera Maya/Playa Del Carmen, Mexico

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