This hotel was pretty good. It has a great location, between the beach and the 5th avenue, which is very nice to walk by. Their ambience and theme was a surprise to me and my family. They have free yoga classes, with an ocean view. It also has a solarium with a great view. They have a tiny pool, that's not even worth to try swim in it, but just to admire it or maybe to take a picture with the dolphin sculpture (it looks more like a fountain than a swimming pool).
Even though the food was nice, the breakfast buffet (included) was repetitive. Another dissapointment was not to have rooms over the ground floor, or even an elevator would have been sufficient for a 96-year-old lady. The last ugly surprise was that the hotel had no street access, this is inconvenient as there is no parking nearby.
At the beginning we didn't care for the owner's attitude as "my way, or the highway"... He was quite rude, and eventhough the problem was a miscommunication between the travel agency and the services provided there, he manifested to be more affraid of having a bad review rather than trying solving these issues. At that point we decided to have a great time despite this man, and so we did.
The rest of the employees were very warm and helpful, as all people in playa del Carmen we met on our vacation.
I recommend this hotel if it suits your conditions, and maybe if you're in a romantic mood or if you want to "connect" with the ocean.
I don't reccomend it to people in wheel chairs, or if you're planning on being noisy or party there, since they're very strict with the quietness.
- Official Description (provided by the hotel):
- The Carmen Hotel, an adults only hotel located on the beach in the center of Playa del Carmen, featuring Keel Restaurant and Beach Club and Deck 5, a pool and Sky Bar, 5 stories above the beach! ... more less
- Reservation Options:
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- Also Known As:
- Alhambra Playa Del Carmen
- The Carmen Hotel Riviera Maya/Playa Del Carmen, Mexico