I spent 6 nights in Secrets Capri and 4 nights in Secrets Maroma for my honeymoon in October 2009. Both places were amazing in their own way and different thins to offer. I will review Secrets Maroma seperately....
I spent months looking at Caribean All Inclusive resort spots on this website and pricing them out. We paid about $600 a night, for an oceanfront suite and the unlimited spa package for my wife and I. I know that pricey, but the room was a major upgrade.
The Room -- I loved it. My only complaint was that the patio/balcony didn't have a covered roof, it had exposed beam with no covering. No big deal, I just enjoy having sitting out covered watching rain storms. It didn't rain much, so it wasn't a big deal. The room and view was beautiful. Bed was very comfortable, and maid service was amazing.
The Pool -- Cozy. Small, but I knew that going in, water was very clean without stinking like Chlorine.
The Beach -- cloudy water, and slimy ocean floor. Lounging on the beach was paradise, but the beach at Secrets Maroma is leaps and bounds better.
The All Inclusive Restaurants -- Great places. Not every menu item was great, but then again, not every menu item in every restaurant is for everyone. Portofino's lamb chops were great, so was sushi, the breakfast buffet, fish/shrimp tacos, the beach lunch bar... all amazing.
Overall, the hotel is smaller and very intimate. It was perfect for a honeymoon for two people who just wanted to escape the hustle of our real world lives.
The SPA!!!! --- ONE WORD -- AMAZING. The staff was amazing. We got the all inclusive Spa Package. My wife and I got 4 25 minutes treatments a day for 5 straight days. Came out to about $20 per treatment, which is a great deal. They were very friendly, and it really made our honeymoon. However, they made us book only one day in advance, while some other guests were allowed to book their whole week in one meeting. We discovered this while meeting some other guests there.
The other guests -- the other couples on getaways/honeymoon were very pleasent to be around. Very nice people. HOWEVER, there was an Astra-Zeneca (the drug company) conference at the hotel. Those guests were loud, rowdy and obnoxious drunks. Nothing is more shameful than seeing middle aged people acting like drunken teenagers. I don't blame the hotel for booking the conference, they needed the business (occupancy was 50% I heard)... but these people were beyond obnoxious. Standing on the pool bar dancing, screaming and yellng like idiots... I mean seriously, they are middle aged professional office workers... grow up! The women in the group were the worse, why is that?
Service -- It's my pleasure! Tip the staff, they deserve it. If you tip the beach waiter $5 when you first see him, and a buck when he brings you drinks, you will have a very good week. Tip the restaurant waiters $3 to $5 a meal, and you will be treated like Kings the whole week.
My only complaint about the hotel is really the front desk... I paid for 6 nights of the Unlimited Spa Package. My wife and I checked in at 4pm on Monday, so we couldn't get any spa appointments. I asked for one nights refund of the Spa Package. The front desk people were rude and ignorant when it came to this. They gave me ten different answers as to why they couldn't refund. They were smug and obnoxious. However, the Hotel General Manager came and resolved it. The hotel GM looks like Stanley Tucci a bit (silly side note). Alex Andrade the hotel GM came in and was EXTREMELY friendly, cordial and respectful. He took care of us, and we were pleased. He was a very nice guy, and I felt good at the end of the ordeal. Also at check in they tried to get me to pay upfront for everything.... I don't think so, my confirmation email said I pay at check out. It took 20 minutes for me to make them read that. They were obnoxious about it.
I would not go back, simply for the reason i would like to explore other all inclusive resorts in the Caribean, but for anyone who wants a romantic getaway with your spouse, I suggest it. Just don't be afraid to confront the front desk if they try to change anything on you.
Overall, we were extremely happy with our stay, the spa package made it all worth it. Our honeymoon was great there, the food was great, the service, the spa, and the room was a pleasent getway with our amazing view.
- Official Description (provided by the hotel):
- Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more less
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- Also Known As:
- Secrets Mayan Riviera
- Secrets Cancun
- Secrets Capri Riviera Maya
- Secrets Hotel
- Secret Hotel
- Secrets Capri Riviera Cancun Hotel
- Secrets Playa Del Carmen
- Riviera Cancun
- Hotel Secret
- Capri Riviera Cancun