We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Secrets Capri Riviera Cancun
Nearby Hotels
$267
$166
Bookit.com
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
$191
Bookit.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
The Royal Playa del Carmen(Playa del Carmen)
$385
$293
Bookit.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$537
$517
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
$310
$217
Barcelo.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Valentin Imperial Riviera Maya(Playa del Secreto)(Great Value!)
$448
$359
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Paradisus Playa del Carmen La Perla(Playa del Carmen)
$387
$229
Melia.com
View Deal
  • Free Wifi
  • Free Parking
Grand Velas Riviera Maya(Playa del Carmen)
$15,600
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Fairmont Mayakoba(Playa del Carmen)
$486
$344
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Beachfront
$676
$450
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
Reviews (10,643)
Filter reviews
10,643 results
Traveler rating
6,966
2,443
761
298
175
Traveler type
Time of year
LanguageAll languages
More languages
6,966
2,443
761
298
175
Show reviews that mention
All reviewscactus clubseaside grilldesires barentertainment stafffloor conciergetropical viewour honeymoonpool barhydrotherapy circuitcoco cafesmaller resortromantic dinner on the beachother resortsmy pleasureitalian restaurantall inclusive resortturn down service
Filter
Updating list...
5,585 - 5,590 of 10,643 reviews
Reviewed July 8, 2014

One of the best vacations we've ever had! We loved everything about this resort. The food was high caliber for an all inclusive. The service was impeccable, all clerks, wait staff, bartenders and housekeeping staff members were extremely friendly, helpful and polite. We really had a magical time. The gym was mush larger and nicer than many hotels too. I would highly recommend the private cabana beach dinner. It was an added expense (At an all inclusive!). However, we had such a romantic evening on the beach, being catered to by our excellent servers we didn't mind the cost. They even move the loungers off the beach during your dinner to offer an unencumbered view of the beach! The depth of detail at this resort is amazing and the staff is the best!

Room Tip: Have heard to avoid the lobby area due to noise but we had no problems. Our room did smell a little musty. But, it wasn't too noticeable. Oceanview #265
  • Stayed: June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded July 24, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

The resort is absolutely stunning! The staff goes above and beyond to meet the needs of their guest! I would recommend secrets capri to anyone! It was a great place to honeymoon! My husband and myself thoroughly enjoyed our stay! We couldn't have asked for better service during our stay! The shows were wonderful every evening! There were plenty of activities to keep you busy during the day if want something to do or you could lay by the outstanding pool and swim up bar!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kcherdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded July 24, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

Amazing place with wonderful service.. Very friendly.. Clean and relaxing..never ending fun. The staff was very helpful and always had a smile. It was an amazing location. The view from the rooms were great. The rooms were very nice and the keep them clean. The mini bar was always full. Room service was wonderful. We were never keep waiting for anything.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Tammy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded July 24, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014 via mobile

We really enjoyed are stay. This was our first time at an all inclusive resort. The food and service were great. We had a problem with ants coming in the patio door. It was handled in a timely fashion. We will definitely return to the resort.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank adwilcoxson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded July 24, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2014

This is my 4th all inclusive resort in the Caribbean/Gulf of Mexico so my review is based on those experiences good and bad. I stayed 8 days and 7 nights at all the resorts; Jamaica twice, Dominican Republic, and Cancun.
Secrets Capri is the smallest resort I have visited and that was a huge positive with lots of attention given to detail by the staff. The staff could not have been friendlier or more helpful for every problem or concern that arose; from overcooked steak, leak in the shower, clogged drain or safe that had malfunctioned, everything problem was corrected with a smile in a timely manner. That has not happened at the precious resorts. Our transfers were the smoothest of any so far, about 30 min. from the airport to the resort.
The resort is older but in really good condition, the rooms were very nice and well equipped, the pool was great with a swim up bar, the food was great (even though I ate something that did not agree with me), the beach was ok, not as good as Jamaica, the entertainment was ok but could have been better and the weather was outstanding, it rained only one afternoon for about 2 hours.
The pool was very nice and convenient. The staff was very accommodating and Moises (spoke great English) was always going above and beyond to make sure his patrons were happy and had ANYTHING they needed in a timely manner.
Every restaurant was good with Portofino's being my favorite and the Beef Tenderloin better than advertised, easily the best meal of the week!
One negative was the temperature in the restaurants, many were just too warm with no moving air. Just a suggestion of ceiling fans would greatly improve the dining experience. It was cooler outside in the shade of the palm trees with the ocean breeze at Cactus and Barefoot verses indoors at La Riviera, Himitsu and Seaside (which has ceiling fans).
All in all it was a great week with lots of positives and the few negatives which they fixed or we endured (heat). I would rate it a 4.25- 4.50 and a 5 on the enthusiasm and helpfulness of the staff.
Thanks for a great week and vacation experience.

Room Tip: Ocean view suite with king bed, rooms 109, 111, 112, or 113 were all great rooms that exit right out the sliding glass door to the pool making it so convenient, would recommend this highly!! The noise at the pool, as previously stated in other reviews, was never an issue at bedtime.
  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank Robbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SECRC-EConcierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded July 24, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews