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Secrets Capri Riviera Cancun
Ranked #39 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Reviewed April 19, 2014

Clean, friendly and excellent food. Rooms clean and spacious with mini bar topped up with water, beer and soda. Premium brands in the bars and a la carte dining. My only one piece of feedback is the reception desk service on check in was slow and after a long flight I wanted to unpack. However our floor concierge more than made up for it and arranged a cake and balloons for my husbands birthday.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Prawny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded April 21, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

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4,998 - 5,004 of 9,646 reviews

Reviewed April 19, 2014

We were pleasantly surprised at the quality of every aspect of this property, including the food!
The staff were attentive, but not intrusive, friendly and fun! I can't say enough about the service! This resort is a must for an adults-only experience...don't hesitate! We will definitely go back!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
1  Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded April 21, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2014

Secrets Capri is a very clean and well maintained resort. The food was very good in the Italian restaurant as well as the Japanese restaurant. Plenty of clean and accessible beach towels. We had room 202 and had a view of the pool area and the ocean.

The beach had a lot of chairs and waiter service. The Ocean was clean and blue. Mmmm..

The entertainment was good. Drinks were top shelf and the beer selection was good. The only complaint I have was with people reserving chairs at 7:00AM and never returning back. There were some nice floats around the pool that guests can use. I would definitely return back

  • Stayed: April 2014, traveled with family
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Thank kowboi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded April 21, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

A party of 4 of us stayed at Secrets Capri during the first week of April and we were all very pleased with our overall experience.
Upon arrival we were greeted with cold towels and a prompt and friendly check in. We were then escorted to our rooms and shown all of the items that we may need to have regularly replenished as well as a list of personal selections of the mini bar.
The only immediate disappointment was the lack of an ocean view from our room. Being on the ground floor and close to the pool, our view was obstructed by a building which housed 2 restaurants and a bar. After 2 nights in this room, we decided to upgrade to an oceanfront room which was worth every penny. I must add that the proximity from any room to the beach was superb!! At most you may spend 3 minutes walking to it.
The beach was very well manicured and serviced with food and beverages very regularly. We were able to walk for long distances up and down the beach past many other resorts, noting that ours was one of the nicest and not at all rocky like some others. If you are people who love spending time on the beach and swimming in the ocean, this is a great choice!! We did not spend any time in the pool as we feel we can enjoy a pool any other time we like at home. However, it looked like many others were enjoying themselves in it. It was really nice to see that it closed at 6:00pm as it really keeps the resort quiet and more relaxing.
We enjoyed a show each night outside near the pool and we were quite surprised at how quiet the entire resort becomes by 10:30-11:00pm each night!! We felt like we were the only ones there and really took in all the peacefulness and stunning starry nights on the beach. If you are a traveller who like to party and keep going until the wee hours, this is NOT the place you would want to be.
We have nothing but great things to say about the staff all around. They were very friendly and attentive at all times. Not one employee made us feel obligated to tip and whenever we did, by our own accord, the acceptance was very humble and gracious. I realize that it is an all inclusive resort, but lets face the facts; this is a country which is not as fortunate as the ones "us travellers" are coming from and really, is it breaking the bank too show a $1-$5 gratuity for excellent service ??? I know we pay big $$ back home for evenings out and don't question showing gratuities to our servers and in general, they are people who live a much more privileged life...
We would definitely return to Secrets Capri next time we are seeking a quiet and lovely getaway.

Room Tip: Request a higher floor (there are only 3) for a better view of the ocean. If feasible, the upgrade t...
  • Stayed: April 2014, traveled as a couple
    • Value
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Review collected in partnership with this hotel
7  Thank Shanda329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded April 21, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

Awesome Resort ! Had a wonderful time ! Can't wait to come back ! Would highly recommend to my friends and family. Great location if you would like to go playa de Carmen or Cozumel !Staff was amazing !

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank ralph w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded April 21, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

This property lived up to our expectations. Staff was incredibly friendly. Food was excellent. Ended up getting a lot of room service and it was very fast. Drinks were strong and tasty Service everywhere was top notch. Really, really enjoyed our stay. It was my fifth all-inclusive and, and it was the best. If you are looking for a big wide beach which a lot of room to lie out, this is not the place. My husband and I spent our whole time on the beach, so it's perfectly fine, but it is not spacious. Oh, beach service on beach was very nice!

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank RayaOwe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded April 21, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014

This was our first time to Cancun and the Secrets resort. First impressions stay with you and never leave you this is what makes or breaks a holiday. The airport is a mess with mass confusion and the transfer to your hotel was nothing short of somebody on a microphone with a begging bowl. I should point out the transfers were not arranged by the hotel. Lesson learnt in future, get a private transfer.

Upon check in the agent at the front desk tried to palm us off with a room on the far side of the hotel with little or no view of the ocean as we had booked a deluxe ocean view. After asking to speak to a manager it was resolved we got our room. It's shame Secrets to not enpower their staff to make those sort of decisions as it would of saved alot of time and stress.

We could not fault the food in the hotel or the accomodation to be honest this was very good. The drinks were top shelf but alas some of the staff were not as obliging as others.

The biggest disappointment was nearly all the staff were depending on tips. While this may be an American/Canadian culture this is not in Europe. Our holiday included all tips but we felt we had to follow suite.

The pool area is not big enough and there are not enough sunbeds/loungers to go around. Unless you get down to the pool at 7am all the best places have gone. Blame Europeans for that one. The pool was very cold and the noise from the swim up area was sometimes so loud combined with stupid stupid bingo calling and very loud music.

Room Tip: Make sure you get an ocean view room the higher the better.
  • Stayed: March 2014, traveled as a couple
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1  Thank CommodusXXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded April 21, 2014

Dear valued guest.

First we wish to thank you for taking the time to review our resort, it is a pleasure to have been your host on your recent visit.

We also would like to inform you we are working harder every day to improve our services and exceed future guest expectations. On everyone's behalf we thank you for choosing us and hope to have you back very soon.

For any assistance please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez Espino
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range: $231 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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