We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“All inclusive everything we expected....and more!” 5 of 5 bubbles
Review of Secrets Capri Riviera Cancun

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Secrets Capri Riviera Cancun
Ranked #33 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Carterville, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“All inclusive everything we expected....and more!”
5 of 5 bubbles Reviewed February 6, 2014

We've just returned home from our first of what will be many more visits to this idyllic resort! Our time spent within the confines of this lovely resort will truly be fondly remembered. From the moment we were met at the airport until we stepped into the limo for our return a week later, we were pampered without compare. Seriously! The facility and activities left you with wanting little! The attentiveness of the entertainment staff and all other service providers left us in the position of needing nothing and getting whatever we wanted! Constructive comments would be to have a soft serve ice cream machine somewhere near the pool area. The request for ice cream treats was immediately responded to so I am not unhappy but would be a nice enhancement. The staff, including Victor, Denise, Jorge, Alex, Alberto, Raul, Jonathan and Alejandro all strived to make sure we were never bored! The daily sand volleyball was always a blast! Kayaking to the reef was a treat and the ability to participate in other activities was always at our fingertips. The food was scrumptious and beyond ANYTHING I expected in presentation. First Class gourmet appearance and the tastes were beyond compare. Our room was impeccably maintained and the bed drawn down each evening for our comfort! The morning run up to the highway and back was more than a simple staight line! The curves and hills gave plenty of physical challenge to the morning jog! Our selection of becoming the "Perfect Couple" on our first night there was quite surprising. How we got it was quite unexpected but the reward (3 free nights off our next booking) was certainly a nice reward.....and all the bowing from other guests and staff was a hoot as well! We'd be back without the award but that'll make the next visit that much sweeter! Thanks to everyone at Secrets Capri for making our first ever trip to Mexico a trip to remember!

Room Tip: The constant sound of the surf was a great plus and that comes with facing the ocean!
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, February 7, 2014
Dear valued guest.

First of all, congratulations! We are glad you won a trip back with us. We are very happy that you enjoyed your stay and had the fabulous time you mention. Your comments make our job easier every time. Meeting your expectations is our priority and will continue to do so with everyone.

On behalf of everyone here at Capri we sincerely thank you. Until next time please don't forget to share all your great moments spent here with family and friends. Social Media channels are also a great option for many who wish to visit our Riviera Maya. Let them know about our Secrets!

If you need assistance when returning don't forget to contact us.

Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

8,977 reviews from our community

Traveler rating
    5,877
    2,069
    639
    245
    147
See reviews for
574
6,116
124
69
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,285)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Gambo, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 6, 2014

My wife and I spent nine fantastic days at Secrets from Jan. 13-21. This our second trip to this resort. We spent ten days in May/13. The room was great. The meals were great. The staff were excellent. Rita in the Riveria made fantastic omelets for breakfast, Ruth our waitress made our mornings. The servers at the pool, Carlos, Noe and Efern were efficient and fun. Jaimie and Jesus were the best waiters and made our evenings out special. The recreation staff were fun and full of energy. This is a small adults only resort so if you are looking for a nice getaway without too much hustle and bustle I strongly recommend this resort.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank 586Bernard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, February 7, 2014
Dear valued customer,

It is a pleasure to read you had a star trip with us recently. Happy to hear you loved the food and the areas. Wish that you could join us again soon.

I am sure many will love to read about your experience and make the right choice as you did.

Should you need further please don´t hesitate to contact us.

Warm regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holmen, Wisconsin
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 6, 2014

Just got back from a 5 night stay. Weather was perfect, coming from the never ending -20 degree weather in the frozen tundra. We were greeted with professionalism by Yessica and immediately drawn into some of the activities by Alejandro of the Entertainment Team. The entire Entertainment Team was top notch. Each day we looked forward to seeing the smiling faces of Jonathan, Denice, Al and Alejandro. They made our trip memorable and, more importantly, wanting to visit again. The Cactus restaurant was our favorite lunch time break, especially when we had Arturo as our waiter. Each day we would find out where Oscar was working, whether poolside or at the beach, because he was beyond pleasant and incredibly efficient. EVERY staff member we encountered was polite and approachable. Our room was on the 5th floor with an incredible ocean view. I would definitely pay for that option again. Great food, great atmosphere, great memories. Can't wait to plan our next visit.

Room Tip: 5th floor, ocean view. Worth every dime.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Turena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, February 7, 2014
Dear valued guest.

Thank you for choosing Secrets Capri Riviera Cancun.

We appreciate the time you took to review our resort and for giving us the opportunity to host you. We are glad you enjoyed your stay and had a wonderful time with many of our staff.

Hopefully you will return soon and maybe share all your great memories with friends and family.

Should you need any assistance or information please don't hesitate to contact us.

Regards.

Jose Luis Alvarez
E-Concierge
info.sercrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 5, 2014 via mobile

My wife and I travelled to Capri for 10 days between Jan 24th - Feb 02 . This was our second stay at a Secrets resort , last year we were at Maroma. Once again , we were not disappointed ! The entertainment staff at the resort were very enthusiastic and fun to be around. Even though they work long days , they always have a smile on their face. From housekeeping , room service , concierge and bell staff , Secrets chain of resorts really knows how to look after their guests . Special shout out to all the Excellente entertainment team ... Victor , Alberto , Jorge , Jonathan , Al and Denise for keeping us on our toes . A wonderful Yoga experience with guest instructor Colleen. We enjoyed the long walks on the beautiful beach and kayaking in the ocean .There was always something to do to keep us busy ... Or nothing at all ! That's the beauty of this resort. We loved our time so much we already rebooked !

Stayed January 2014, traveled as a couple
Helpful?
2 Thank fireguyVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, February 6, 2014
Dear valued guest.

Thank you for choosing Secrets Capri Riviera Cancun. We appreciate the time you took to write a review about us, on behalf of everyone who is part of our resort we sincerely thank you.

We hope that you can share your great moments with your family and friends, social media channels are a great option as well. Hopefully one day we can host them as well.

Should you require any assistance in the future please don't hesitate to contact us.

Sunny Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 5, 2014

Just returned Feb 1st from a week of Great Food Great Rooms Great Staff we were in room 172 with a view to die for and any request taken care of quickly and with out question. The entertainment was constant and the Beach was awesome.nuff said

Stayed February 2014, traveled with friends
Helpful?
5 Thank Wiley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, February 6, 2014
Dear valued customer,

It is a pleasure to read you had a star trip with us recently. Happy to hear you loved the food and the areas. Wish that you could join us again soon.

I am sure many will love to read about your experience and make the right choice as you did.

Should you need further please don´t hesitate to contact us.

Warm regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City, Missouri
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 5, 2014

We just back last weekend and had a great time. It was a business incentive trip. The resort is just the right size for a nice stay without the huge number of vactioners. The beds were very comfortable and the room was nice. I prefer an ocean front but none were available. I would say ours was not the best view but still could see a little ocean and pool. We were on the 3rd floor so palm tree's obstructed the view if you can call palm trees a problem... I liked the no reservations at the restaurants and could go elsewhere while you waited with the flasher button. the breakfast buffet was good. Liked the little restaurant beachside for breakfast too. The staff was very nice, fun and professional not intrusive. Did use the spa too which was really nice. There was some seagrass but the staff kept it off the beach diligently, amazing. The water was warm and went swimming in the ocean most of the afternoon. It felt wonderful. Also not as salty as the gulf. Thanks for a wonderful stay. This was our first trip for an all inclusive so can't compare to others but this was a great experience and would happily return here again.

Room Tip: avoid third floor palm trees, although they do not totally obstruct the view.
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank dlauf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, February 6, 2014
Dear valued guest,

Thank you for choosing Secrets Capri Riviera Cancun.

We wish to thank you for taking the time to review our resort, your satisfaction is our biggest concern and our personnel does all possible to maintain the high level of attention and service we are known for.

Thank you for the great comments and know we will share these with our staff.

We look forward to having you again in the near future.

Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montello, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 4, 2014

My husband and I stayed at Secrets Capri from Jan 25th through the 30th. From the moment we arrived to the morning we left we had a fabulous time. All of the staff were great. We went to relax and get away from the long cold WI winter. The weather was beautiful, the beach was clean, and there were lots of activities to participate in if interested. The entertainment staff were phenomenal and really made the resort what it is. Every single staff we encountered (maids, pool boys, restaurant staff, coffee shop staff, bartenders were smiling and very friendly. They wait on you hand and foot at this resort. They will make sure your glass never goes empty. The restaurants were great as well. We enjoyed nightly entertainment such as fire show, concert, dinner show, comedian, and magician. There was nightly live music in the lobby as well. We were very impressed with this resort and would love to go back some day. We were in room 250-garden tropical deluxe view. I didn't expect to have any view of the ocean, but we did which was a major bonus. We also enjoyed the 24 hr room service menu. We had extra's with the turn down service like chocolates on the pillows, champagne, and towel pets. This was a wonderful experience all around!

Room Tip: We had a deluxe tropical view in room 250 we still had a decent view of the ocean without upgrading
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JenniG1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this review, February 5, 2014
Dear valued guest.

Thank you for taking the time to write a review. The wonderful comments you make about your recent experience are very well appreciate it. Our staff as you mention goes beyond to make it perfect for everyone.

Make sure you tell your family and friends about the great time you had, it would be a pleasure to host them in the future. Bring them along next time!

On behalf of our staff we sincerely thank you for your preference.

Sunny Regards.

Jose Luis Alvarez
E-Concierge
info.secrc@secretsresorts.com
Secrets Capri Riviera Cancun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
2.1 mi away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#56 of 212 in Playa del Carmen
4.5 of 5 bubbles 4,698 reviews
17.1 mi away
Secrets Silversands Riviera Cancun
0.8 mi away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#47 of 212 in Playa del Carmen
4.5 of 5 bubbles 1,305 reviews
Show Prices
Show Prices
Show Prices
17.8 mi away
Breathless Riviera Cancun Resort & Spa
7.7 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#27 of 212 in Playa del Carmen
4.5 of 5 bubbles 3,861 reviews
18.4 mi away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
4.5 of 5 bubbles 2,163 reviews
Show Prices
Show Prices
Show Prices

Been to Secrets Capri Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets Capri Riviera Cancun

Property: Secrets Capri Riviera Cancun
Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#31 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Hotels.com, Expedia and Jetsetter so you can book your Secrets Capri Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing