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“2nd time there and probably wont go back:-(” 3 of 5 bubbles
Review of Secrets Capri Riviera Cancun

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Secrets Capri Riviera Cancun
Ranked #33 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Southwest
Level Contributor
60 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“2nd time there and probably wont go back:-(”
3 of 5 bubbles Reviewed November 23, 2013

We stayed here maybe 4 or 5 years ago (i forget) on accident because the resort we originally booked had major electrical and plumbing issues so they took us to Secrets for the remainder of our stay. Anyway, on that first visit my husband LOVED it, he liked that it was small and more intimate, out of the hustle and bustle of larger resorts. So we decided to stay here again this year...it was nice, but we ended up switching rooms because we a had a view of power lines, our 2nd room was able to get a little ocean breeze. Rooms were nice and clean, beds had the indentations on each side, so I slept in the middle where it was a little more level. The hotel doesnt serve dos equis :-( major sad face, LOL, but modelo was fine. The breakfast buffet was the best, lots to choose from, I loved all the fresh juices. The breakfast staff could be more friendly, a couple of times they got attitude and were snappy one guy seriously rolled his eyes when we asked for cappuccino. We've been to Mexico a lot and this is the first time we were treated so rudely! They didnt come back to refill our coffee either, so strange...but we just served ourselves in the end. The other restaurant staff were great (dinner servers). The servers on the beach were AWESOME soooooooo incredibly nice, I wish I could remember his name, he made our time there worth every penny!!!!!!!!!!!!!!!!! The beach was nice, I'm not a great swimmer so the calm waves were perfect. I loved feeding the fish fruit.
The reason I wont stay here again is there isnt that much variety, the property is really small, I like to be able to walk or bike, I like to be able to get away from the loud swim up bar, the exercise room equipment is OLD and rusty and machines dont operate properly, the activities arent that fun, the "concierge" people just wont stop harassing you, they dont have dos equis, the food could be better (the lunch buffets were gross), I just felt a little claustrophobic (except when I was on the beach).

Room Tip: STAY away from the west side of the resort otherwise you'll get a view of powerlines.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank luvtoCancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8,977 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,285)
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English first
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 22, 2013 via mobile

Great resort spa was good, fresh food, great entertainment. However, had problems because area was having an unusual amount of rain. Roads washed out, leaks in roof, equipment breaking. But the staff saw to our wants and needs even if we had to wait a Mexican minute. Ceviche was delicious, loved all the fresh new fruit to try. We overall had a good time, but we wouldn't go back it was a great place to visit but nothing that we HAVE to do again.

Stayed November 2013, traveled solo
Helpful?
1 Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry Hall, Maryland
1 review
5 of 5 bubbles Reviewed November 22, 2013

entertainment staff was great, Jonathan, Kevin, Alex, Victor, Alberto, Dennisse, Juan, Pepe, Raul, Jorge, Alejandro.
Also the housekeeping, Food and drink service, front desk, staff, everyone highly recommend this place.

Room Tip: we had Jr suite ocean front, we could not have asked for anything better
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Playa Del Carmen
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 22, 2013

The resort is older and it's age shows in the leaks in the ceiling during our stay. We had a lot of rain and the roof leaked all over the hotel. Considering it has a tile floor, it created very hazardous conditions even though the staff had towels and buckets everywhere. The walls and ceilings had water and mold stains and the resort had a very bad odor especially in the desires bar area and near the showroom. We spent a good portion of our trip in the bathroom, due to Montezuma's revenge. Upon check in our room was not what we expected, and a lot of the amenities had to be requested that should have been in the room upon arrival. In fairness to the resort, we have stayed at two other Secrets Silversands and Maroma. If you have never been to Maroma you probably would not be disappointed in service or resort. But if you have been to either one of those two resorts especially Maroma, you will be disappointed with Capri.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severance, Colorado
1 review
5 of 5 bubbles Reviewed November 22, 2013

This was my first time visiting this area of Mexico and it was such a wonderful experience! The resort was smaller but for a relaxing vacation it was perfect! We had a lower level room that came right out to the pool and you were able to see the ocean as well it was beautiful. The staff was very friendly, but the pool activity staff were fantastic there were three that made everything just soo fun Jonathan, Alex and Kevin. We were with a large group an if I had to think of any complaint it did take a while to get our food almost every night but the food was very tasty.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Motogirl05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed November 21, 2013

I stay in a lot of hotels and have been to a number of all-inclusives. This ranks right up there among the nicest. The food was good to great. Drinks were good. Wine was OK (that's to be expected). Service was spectacular.

We were with a group of more than 60 people and they were very accommodating with our entire group. We hosted a cocktail party for our group as well as a beach party/dinner that was moved indoors due to weather. They were very accommodating and helpful and gracious.

The facility could use a bit of a refresh, as someone else mentioned, but the property was well-kept, clean and I would definitely go back.

  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HeatherPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed November 21, 2013

My husband and I have stayed at other Secrets & Dream resorts in Mexico and D/R ...as we love the aspect of this chain and were looking forward to staying at another Secrets. As previous reviewers have said they are in desperate need of a new roof and definitely need to do some work on this resort ..until then it's is definitely not a 5 star...pushing a 3.5 star. The weather was awful which no one can control but the little things that set it apart from other resorts.

Cons:
* Housecoats in our room were yellowed and tattered, light outside on our balcony worked once in a while at night and when it was sort of it would crackle and snap, the two uncomfortable chairs on the balconey had moldy seat pads (well one chair did, the other chair only had half a pad), the shower knob that turns the water kept falling off and the a/c made our room like a meat locker.
* With the rain the hallway's were extremely slippery and there was plaster falling down everywhere. The tables and art work were covered in plaster and rain, not the best look. In the cafe coco I went to sit down and the chair was soaked from the rain coming in and same with sitting in the lobby...water dripping onto my head. Not something that I enjoy.
* Food was good at the a la carte restaurants, the only thing is how noisy Portofino was. Trying to have a conversaton was difficult, almost seems the design, acoustics is reason why it was so loud. Other Secrets that has this restaurant, is always so quiet.

The entertainment staff were good and the poolside service was nice, when they had staff on. The swim up bar was closed when we were there which was a downfall. Be carefull going into the pool it's definitely slippery.

Wish there was more of an outdoor bar at night to sit and enjoy, other then the sugar reef at the ocean, which had the most uncomfortable concrete stools. SSS has a great outdoor bar for people to sit around at night and chat.

Make sure you take bug spray as they like to bite at nighttime as well.

It was a trip that we made the best of by going into town a times as the weather was awful but I wouldn't go back to this resort until they some major renovations and upgrades.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jake4567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Capri Riviera Cancun

Property: Secrets Capri Riviera Cancun
Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#31 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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