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“Amazing Birthday Celebration”

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Secrets Capri Riviera Cancun
Ranked #39 of 211 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 3, 2012

My husband and I visited Secrets Capri for my 41st birthday and had an incredible time! The property is absolutely beautiful and they take great care to keep it well maintained. The service was the best that I have EVER had at an all-inclusive. Benjamin at the pool was extremely attentive, always bringing a refill before we were even finished and even anticipating my usual order of guacamole and chips for my afternoon snack- delivering it right as I was thinking that I was hungry. Anna always greeted us warmly each morning for breakfast and was a true pleasure to meet as well.

Carlos, Caroline and Jesus worked around the clock to provide activities for everyone and always had big smiles and warm laughter. My husband and I really felt like everyone at this resort truly cared that you were having an amazing escape.

Our room was immaculate. The food was amazing (and I usually don't expect 5-star food at an all-inclusive). Room service was available and SUPER FAST 24 hours a day.

I can't begin to say enough good things and highly recommend this resort to anyone who is considering a vaca in the Riviera Maya. Be sure to visit Tulum and Xel-Ha for a day's excursion that will take outside of the resort and into some local history and nature.

I would recommend getting an Ocean View Suite. These rooms were on the ground floor, facing the pool but with a beautiful view of the ocean. It was nice to be able to just slip back into your room through the sliding glass door if you needed to get anything or use the restroom while enjoying the outside activities all day.

The nightlife is HOPPING at this resort and we met alot of wonderful new friends on the dance floor. This resort definitely doesn't go to sleep when the sun goes down, but it was nice because you couldn't hear the disco from your room even though it may have been jumping at the time you wanted to go to bed. Just a perfect vacation all the way around.

PS- Be sure to feed the angel fish in the ocean at the resort. Great fun!!!!

We will definitely be coming back!

Room Tip: Ocean View Suite is definitely the way to go at this resort!
  • Stayed: September 2012, traveled as a couple
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5  Thank Meredith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,324 - 6,330 of 9,623 reviews

Reviewed October 2, 2012

Returned last night from an awesome birthday weekend at Secrets Capri. The weather was perfect. I feel that the food is an area where most "all inclusives" tend to cut back. Not so at Secrets Capri. The dining at all of the restaurants were top notch. Even the house wines were very drinkable. Do not miss Portofino or the Japanese restaurants. The only negative was that the ocean was a bit cloudy while we were there due to recent storms. If you are celebrating a birthday, honeymoon or anniversary let them know. If you are wavering on where to spend your vacation do not hesitate to go to Secrets Capri. I can't wait to return!

  • Stayed: September 2012, traveled as a couple
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7  Thank rtjpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

We just got back from a 7 night stay at Secrets Capri. Over all we had a great time.This is for sure a resort for couples and not singles. The staff was very very nice and the breakfast buffet was very good. It was nice that we could order room service at no extra cost at any hour. The Japanese & Steak house were our favorite dinners. The drinks are not made with top shelf unless you ask, so we just had to ask every time we got a mixed drink. The entertainment staff was amazing, Jesus was by far the funniest and nicest person at the resort, he remembered our names after the first night and made it a point to come and talk to us every day! The quality of the food was so so, and not much to do but relax but we were ok with that for the first few days. We actually did not take the $20 cab to Playa De Carmen, we took the public transportation bus which only was about $1.50 each way per person! Forget the bad things you hear on tv about the city not being safe, we had 0 problems and was an eye opening experience on 5th ave. We were wanting some authentic mexican food, the resort does not have it...which is why we went down town & found it, but watch it because food on the main 5th ave is super pricy because they know tourists will pay it but if you go a couple streets away, by the wal-mart there was a great little 5 table quesidella shack thing that we got the most authentic food for 2 for a total of $7.00 us dollars! We will return to the area in the future for sure!

Room Tip: We stayed on the fifth floor tropical view which was the view of the front of the hotel, not bad but...
  • Stayed: September 2012, traveled as a couple
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3  Thank A E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

We have just returned from our second visit to Secrets Capri. Our first visit was good this was awesome. Rolando LPircinda is new and is really doing a great job. Miryam Osung and Oliver in Vip Services also. The hotel is beautiful and the staff is amazing. Anna (Cactus Club) is so nice and waiters Alexander, Alberto, Jamis and Fabian are great. Captains Marco, Augustin and Jose are so profesional. Anna made us fell so welcome and Rolandos attention to detail and special events was great. We have visited other hotels but this one by far is our favorite we will definitely go back. the chefs dinner was so good and the food at the hotel was excellent. Rooms are very nice just the right size. Book it !! you will not be sorry. Ken and I loved it and have recommend it to our family and friends.

Room Tip: they are all very nice
  • Stayed: September 2012, traveled as a couple
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5  Thank Lynneken36156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCRE-Concierge, E-Concierge at Secrets Capri Riviera Cancun, responded to this reviewResponded October 6, 2012

Dear valued guest,

Thank you for choosing Secrets Capri for your return visit, I can see that you had a great time with us and for your information it only gets better each time you come.

We appreciate your comments and most of all for taking the time to review our property, can´t thank you enough for your support.

We invite you to come and visit us again, when you do make sure you contact us at info.secrc@secretsresorts.com.

Thank you again.

Jose Luis Alvarez Espino
E-Concierge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2012

This hotel is perfect for the couple that likes adults only and a small intimate environment, The food was very tasty. The entertainment staff great. The pool was very nice. A lot of shade on the beach but the beach itself wasn't the best. The staff constantly cleaned the seaweed. The week we were there the water was cloudy but we did see a lot of fish.
All of the employees were very friendly and helpful.

Room Tip: The rooms were kept clean and towels replaced twice a day. We did have an episode of the a/c leakin...
  • Stayed: September 2012, traveled as a couple
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4  Thank sallymarquette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

This is our 3rd yr in a row visiting our "Home away from Home " Our ocean view room was decorated for my b-day with Champagne and fresh fruit platter and to say the least we are more and more impressed by the graceful hosts, hostesses and friendly staff members. Sergio Abraham from the Rivera restaurant greeted us with a warm smile every morning and his service and his kind friendship was so appreciated and vauled. We miss him!! Food,(Portifino Italian Rest..YUM) Entertainment( Mexican Independence holiday)(Newlywed game-Hysterical!! also Fireshow-Wow!) Poolside service was Excellente!!! We have already planned our next trip back and ready to go thanks to (poolbar)Juan,Oscar, (poolside) Benjamin,Quarteyl,Alvin(entertainment)Carlos, Jesus and Carolyine,(conceirge),Maliena,and Rolando! We have nothing bad to say because each time we go it gets better and better. It's nice to see people actually enjoy their job in 90 degree weather,I don't know how they keep a smile while wearing heavy uniforms so as they say they say "It's Tequila Time"
We can't wait to go back

Room Tip: Always pick a ocean view room, you can watch the sunset every morning..no matter what location..
  • Stayed: September 2012, traveled as a couple
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2  Thank niki j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

Great vacation destination for sure. Great all - inclusive resort. Bartender Aaron in Desires lounge was our favorite! Clean facilities, good food, flowing drinks and a very relaxing atmoshere!! Book it!!

  • Stayed: September 2012, traveled with friends
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6  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Price Range: $230 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun

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