Just came back from a stay at the most wonderful hotel in Playa. Do not hesitate to stay at Playa Maya! This was the best choice we made and love this hotel for many reasons. Location, employees, cleanliness and the fact it is right on the beach.
We arrived, were quickly checked in and on the beach within 15 minutes.
Room was much larger than others I have stayed in and the beds were very comfortable. Small refrigerator was stocked with different types of soda, a few beers and large bottle of water. Bathroom and shower was perfect size. Never had an issue with water pressure or hot water. I couldn’t get over how clean the room was. I always seem to find something wrong with a room and I could truthfully say I don’t have one complaint. Juan did a wonderful job keeping our room spotless and making the most beautiful towel art.
Every morning we sat on the deck by the pool and enjoyed a cup of coffee, checked our email and the walked a few steps to the beach for breakfast. The breakfast that is included in the room price is wonderful. Eggs, bacon/ham, toast or your choice of pancakes or waffles. I don’t remember everything that you can choose from but there are four different combinations. The best thing about this is you are right on the beach. Nothing like greeting the morning on the beach looking at the ocean for as far as you can see. Employees were very attentive and always were there with more coffee or juice.
Playa Maya is perfectly located. Close to everything, especially the hustle and bustle of 5th Avenue but far enough away from the evening noise. Right up the beach is Fusion and Bad Boys Beach Bar all within walking distance.
Employees and everyone we met was very friendly and greeted us by our names. Nora and Maria at the front desk always had a smile and the waiters couldn’t do enough for us. They anticipated our every need and were always available to answer any questions we had about Playa, dinner choice or nightlife.
There is a small pool but with the beach right there we didn’t use it. They were replacing the hot tub so we didn’t get to try that but will next time. Speaking of the beach the water was wonderful. Sand like flour and water was calm and peaceful. I didn’t come across any rocks or major seaweed. Umbrellas were placed strategically between the comfortable lounge chairs and drinks and food are brought to your chair whenever you want.
One thing I must mention is the owner of this wonderful hotel. Out of the blue a hurricane popped up two days prior to our trip and was headed for the Yucatan. The day before we were to leave he emailed me as well as personally called to let us know all fees would be waived if we would like to cancel and postpone our trip. He was very personable and genuinely concerned. Unfortunately or should I say fortunately our airline would not postpone our flight without a fee so we decided to go. Thankfully the hurricane was very small and turned a little further north so Playa was unscathed. Beautiful weather for our trip!
As soon as I got home he emailed me again to inform me that I left something in the room. How honest his employees are! He was so kind to notify me before I even realized it was not in my possession. The employees tried to come after us to give me the item but we were gone. We used Cancun Express to get to and from the airport and they were there waiting for us so we left immediately. Now he’s working on a way for me to get my items without having to pay an exorbitant fee for shipping internationally.
I can highly recommend this hotel for quality, honesty, cleanliness, attention to their guests, and location. I can’t wait to return!
- Official Description (provided by the hotel):
- Playa Maya is right on the beach and centrally located, just 1 block from 5th Avenue, the heart of activity in Playa del Carmen. Our unusual off-street location and beach-only entrance make us a very tranquil base from which our guests can easily explore all the shopping & nightlife of Playa, along with the other wonders of the Riviera Maya. ... more less
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- Also Known As:
- Playa Maya Hotel Playa Del Carmen
- Playa Maya Del Carmen
- Playa Maya Riviera Maya/Playa Del Carmen, Mexico