We booked 5 nights at the Playa Maya following 5 nights at a Cancun all inclusive. Yes, we definitely wanted a different experience and you get it with Playa Maya.
The previous reviews give an accurate account of the pros and cons of the property. We felt the pros FAR exceeded the cons. The staff is very, very friendly and actually seem to care that you have a good time. The named staffers in prior reviews are definitely as good as suggested. The place does feel like "home". The food? Well, the food (particularly the coconut shrimp and fish tacos) is among the best Mexican food in Playa Del Carmen. You can even bring your own bottle of wine to the restaurant and they will open it and provide glasses, giving you an unbelievable view of the blue sea. The room was clean, relatively spacious and the balcony in our 3rd floor room provided a great view. I would point out the bed was more comfortable than our new, high tech all inclusive in Cancun. The hotel will provide recommendations, and directions,for off site restaurants and attractions.
Now, the cons: you have to want to experience a boutique hotel to enjoy Playa Maya. If you want luxury, you will be disappointed. The pool area is miniscule and there's nothing to do inside the hotel if the weather turns bad. The internet service is mediocre. (We did not turn on the TV during our stay so we cannot comment on it.) We found the "one towel per person per day" policy rather stingy. We also found the detailed list of fines for lost items a bit of a turn-off when we checked in. The facility lacks an elevator and is not handicapped friendly. The bathroom is small and has only one sink. The hot water is limited. There are a very limited number of rooms with acceptable water views.
Would we stay here again? Of course. No question.
- Official Description (provided by the hotel):
- Playa Maya is right on the beach and centrally located, just 1 block from 5th Avenue, the heart of activity in Playa del Carmen. Our unusual off-street location and beach-only entrance make us a very tranquil base from which our guests can easily explore all the shopping & nightlife of Playa, along with the other wonders of the Riviera Maya. ... more less
- Also Known As:
- Playa Maya Hotel Playa Del Carmen
- Playa Maya Del Carmen
- Playa Maya Riviera Maya/Playa Del Carmen, Mexico