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“The perfect rest and relaxation spot!”

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The Reef Coco Beach
Ranked #105 of 209 Hotels in Playa del Carmen
Brampton, ON
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“The perfect rest and relaxation spot!”
Reviewed December 5, 2009

I just got home yesterday after spending 6 days at the Grand Coco Bay! Coming home was bittersweet. This hotel is so perfect for a quiet get-a-away, relaxation and a dose of fun!
The food was excellent; home made guacamole, pizza, salsa, etc at the snack bar, excellent buffet choices and a neat fine dining experience. The food at all the of the restaurants was always fresh - and as you ate/when you were done the waitstaff were right behind you cleaning; never a dirty dish in sight.
Juan Carlos at Lomas travel is fantastic - he went through a bunch of travel options for day trips and helped us select the one that suited us best. We went snorkling at Xel-ha, followed by a guided tour of Tulum - well worth the day trip!
The entertainment staff was fantastic - we saw a Michael Jackson Show, an Native Aztec Show, they had casino night and we watch a Las Vegas Show... all were fantastic - the staff were amazing (Carlos, Arturo, Lalo, Joshua and Hector)
Shopping is fantastic, you're minutes from 5th Avenue and all its vendors, restaurants, etc... and for only $5 US you can take a taxi practically anywhere in Playa Del Carmen (we went to the Walmart and friends to the Mega). We purchased jewellery from the Jewellery store on site and they were perfect at finding the right item at the right price!
LAST BUT NOT LEAST- is our fave bartender GILBERTO! He works at the pool bar - he is fun, knowledgable and just a plain great guys - he makes FANTASTIC margaritas and coco locos! He made my vacation even better by being able to visit with him each day!
While my trip was only 6 days - I would definitely go back and for longer next time - I really enjoyed being there and the service we received. At first our safe and TV weren't working well, we called the front desk and within 15 minutes both were fixed without further issue. We never had to fight for a chair at the pool or ocean - you could move freely between both - During our trip we met a great bunch of people from Alberta, BC, Quebec and Michigan!
I would definitely recommend this resort for anyone - friends, families, singles, kids - all the like!

  • Stayed November 2009, traveled with friends
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Helpful?
4 Thank TravellingTerri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Amarillo, TX
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 2, 2009

We stayed at the GCB the last week of October. When we got there, the hotel was not really full. We arrived on a Saturday and was greeted with a glass of champagne and a cool towel. We were there with 7 other friends and we never had to worry about getting a seat by the pool or beach. We never had issues with getting a table to eat either. The food was good, lots to choose from on the buffets. The chocolate milk and ice cream are fabulous! The rooms were spacious and clean. The maid service was great. The bartenders were always on the ready with the coco locos and Abel was fantastic. The entertainment staff was always upbeat and fun. We caught their halloween show and it was fantastic, these kids are talented (Lalo)! Towards the end of the week, the hotel started to fill up but it was never an issue. I would definately go back to the GCB, we had a blast and made great memories. Everyone was really helpful and friendly. Gabriel at Lomas travel was also very kind (located in the lobby) and the guys in the jewelry shop were not pushy. Great time had by all!

  • Stayed October 2009, traveled with friends
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Helpful?
5 Thank Rin-Amarillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2009

We arranged a destination wedding at grand cocobay and it was horrible.

1. managemen and staff is unprofessional, unreliable, and plain rude.
2. the hotel is not a 4 star hotel, rooms are like a motel.
3. food is horrible, no mexican food, barely any seafood
4. bar is limited to drinks and seem watered down
5. bar tenders are rude and don't care if you need another and you can hardly find them!
6. taxi's try to take advantage of you
7. prices are way to high, they take advantage of you!

even the locals say it is the loneliest hotel in playa del carmen, no wonder!

They are way better hotels like where our second part of our group stayed wyndham azteca or where we changed our reservation to playa palms hotel

don't risk it, we did. just pick another hotel. we had one of the worst experiences ever they just didn't care about there guests, i guess they didn't worry about return business but i will try to let everyone know and prevent a horrible time on there vacation.

  • Stayed November 2009, traveled as a couple
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Helpful?
1 Thank amigoDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Playa del Carmen hotels

Cheney WA
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 18, 2009

We just returned home yesterday and could not wait to share our experience! We are a family of four with an 11 yr old boy and a 9 year old girl.
Upon our arrival we were greeted by a staff person who carried our bags and poured glasses of champange while we checked in. Our room was spacious and clean. We had the pool front room directly across from the resturants so it was very convinient. The resort is small so no need to walk a mile to get to the resturants, pool or beach :) The beach was approx 50 feet from the beach which was gorgeous! The entertainment staff was hilarious! The bartendars knew us by name and would have our drinks ready when they saw us coming. The buffet was delious as well as the fine dining resturants. The buffet was always fully stocked and had a large variety of different foods. traveling in the off season we always had a table next to the ocean at every meal. I had a great massage on the beach at the resort. 1 hour for $30 and it was hands down the best massage I have ever had! It was about a 1/2 hour walk down the beach to 5th street shopping. We walked half the time and took a cab the other half. Only 500 pesos for the four of us in the taxi each way. The front office was excellent with arranging transportation to and from xelha, 5th street and the airport for a great price. They also have a high quality jewlery shop in the lobby with excellent service and great deals. Overall this resort is well maintained with very friendly staff and a great value! We cannot wait to go back next year :)

  • Stayed November 2009, traveled with family
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Helpful?
6 Thank mesmb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okanagan/BC
Level 6 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 15, 2009

I know this is late, but it is the season of bookings. I hope that this will help you in making your decision!
This was our second time at GCB and this time we stayed 28 days!
This resort is small (only 202ish rooms) with a fantastic location! You can walk for miles on the beach. 5th ave, walmart & megamart are within walking distance. (take a bottle of water with you) Hot!
The beach is protected by a natural reef, so swimming and snorkelling is possible right out front!
Check in was fast efficient and very pleasant, Victor the bell boy was very helpful and fun. Jester at the front desk was a great help too!
Daniella at guest services was good too. If you right down your requests or issues they get resolved a lot quicker.
Our room was clean and comfortable. The maids did a marvelous job!
Food was plentiful and tasty. The buffet a good variety (we didn't think much of the beef, very tough). The Al a Carte restaurants were very good too, my favorite was the Mexican. the waiters & waitresses were awesome: Neider, Eldimira, Guadalope, Eduardo(Italian), Rauolle & Ramon(Mexican).
The drinks were tasty and abundant. Gilberto at the pool bar is super, always a smile and hello!
The entertainment staff worked long hard hours with tons of energy! Orlando, Diego, Lalo, Carlos, Martin, Regina, Tanya, Claudia, Paloma and Argel - (who isn't there any more)! We miss you all!
Carlos at the Loomis travel booth in the lobby (WAS NOT TIME SHARE) was very helpful and honest! He treated us very well!
One thing you have to remember is how are you treating these hard working people?? A small tip goes a long way!

Enjoy your vacation! We did!

  • Stayed February 2009, traveled as a couple
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Helpful?
1 Thank north-ok-bc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
amarillo,texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2009

The service was 5 star ... loved every minute of it....Staff was so friendly and welcoming....very helpful with anything you needed.... Entertainment crew was fantastic! No complaints!

  • Stayed October 2009, traveled with friends
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Helpful?
2 Thank michgriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 22, 2009

So everybody likes different things in a hotel/resort.

I prefer ones like the Grand Coco Bay. It is small (I believe approx. 210 rooms), on the beach, close to shopping, great staff & service, great food...
This was my first trip to Mexico - it was for a family member's wedding. They were married at a different (large) resort so we had the opportunity to spend the day there. Which allowed me to compare a big resort vs. a small one. This may not matter to some but if you are looking for a smaller resort, I recommend the Grand Coco Bay.
The resort is located right in Playa Del Carmen so we walked to 5th Avenue for shopping. It is also located right on the beach. Since it was windy during our trip, we spent most of the time by the pool - which is great as well!
The staff worked very hard and were all very friendly. The front staff & doormen are very welcoming. The entertainment staff created fun and laughter. Waiters and bartenders were excellent! Housekeeping staff were great. The gardeners seemed to work every day, trimming hedges and tidying the yards! :)
We booked some excursions through the travel booth in the lobby - they were very helpful and recommended the best activities for us!
Restaurants are good, lots of food to choose from at the buffet.
The bar in the foyer was very busy most of the time and allows smoking. There is a 'disco' upstairs beside the restaurants, it was very quiet so as a group we spent some time there having a few drinks and talking.

Needless to say, I will definitely be making a trip back to the Grand Coco Bay!

  • Stayed February 2009, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Chopper0317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Coco Beach

Property: The Reef Coco Beach
Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
#51 Top resorts Hotel in Playa del Carmen
#60 Spa Hotel in Playa del Carmen
#72 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Riviera Maya/Playa Del Carmen, Mexico

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