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“Mixed Bag of a Jewel” 4 of 5 bubbles
Review of Sunset Fishermen Spa & Resort

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Sunset Fishermen Spa & Resort
Ranked #81 of 212 Hotels in Playa del Carmen
Concord, North Carolina
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Mixed Bag of a Jewel”
4 of 5 bubbles Reviewed February 24, 2014 via mobile

Let me start out with the terrible, and then move on to the wonderful. We are timeshare owners here since 2001 and it was a traumatic experience of not receiving what we were promised. My advice? Never buy timeshare in a country you're not from as there's little legal recourse if you get screwed, unless you have lots of $$$ to pursue.

That said, Sunset Fishermen's is a jewel of a resort, mostly because of it's small size, awesome location and the people who work there. We have a studio unit and it sleeps 2 adults/2kids really well. It has a small kitchen, which saves us a lot of eating out money. There is an on-site meal plan, as opposed to mandatory all-inclusive, but we simply pay as we go. The rooms are very clean, with good beds and linens, but they're ready for updating a bit. Since we're timeshare, I don't know much about nightly costs.

This is not a foodie type of place. Breakfast and lunch are mostly buffet, but the food is decent enough to keep you on-site to enjoy the beach, at a reasonable price. They do have snack service on the beach. However, Playa del Carmen is just a 10 minute walk away, and there you can find all the varieties of great regional food you might desire, from expensive pampering type restaurants to bars with live music and swings to sit on to inexpensive taco hutches (our personal fave).

The beachfront is wonderful, although sometimes chairs can be an issue. They have outdoor beds, furniture and umbrellas for your comfort. The pool is beautiful and as evening falls, people tend to gather in the warm tub for drinks and conversation. Kids have a good time here, but it is mostly adults. Of you get restless, great adventures are just an inexpensive taxi ride away, or you can book tours through the hotel.

The people who work here are awesome, and they make us feel like family. We always look forward to being greeted by our friend and bellman, Marciel, who we hope will visit us in San Francisco soon. He is friendly, helpful and professional and everyone seems to seek out his advice. This year, our concierge Jessika and her Manager Miguel were very helpful in getting us a beachfront, lower story studio that was a little bigger to accommodate our teens. We had to meet with a timeshare guy named Jay (from San Diego, lol), in exchange, but having breakfast with him was great too. The activities people, Ana and Geraldo, were really, really enthusiastic in getting people to warm-up to things like Spanish classes, water volleyball, Mexican cooking and morning stretching. Plus, they were active with guests all day themselves!

Yes, the timeshare gig was, and remains, horrendous. However, we feel very lucky every time we arrive that, out of a bad experience, we get to experience a small piece of this Mayan Riviera paradise at this jewel of a resort.

Stayed February 2014, traveled with family
Helpful?
1 Thank Brandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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961 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
florida
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed February 20, 2014

reviewing the help we received:
Ana Gerardo in activites, always with a smile and trying to get everyone involved. she is great
Sairy at VIP service for check out and other things at the front desk. always polite and nice

they have this thing going now with management that they hand out cards for trip advisor and ask to be rated as hopefully that will gain the

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank galstowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Catharines, Canada
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

We bought this timeshare over 6 years ago and have yet to be able to book a time we want to go because the place is fully booked. The chances of getting a place from January 1 to May 1 is almost impossible. Although it is a beautiful small resort it was truly a waste of money. What probably happens is that people are able to book love it an then book for the following year while they are there and makes it impossible for others to get in. Would not recommend this place as a timeshare purchase.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Steven K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

We have been traveling to Fisherman's for the last 10 years and LOVE it here! This is not a luxury resort - you go there for the friendly staff, amazing views and beautiful beach. Our next trip-booked

Room Tip: We had a top floor room - there are a lot of stairs, but worth it for the views and the 2 level room...
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BostonTwinzmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 19, 2014
Dear guest:
Thank you for your nice comments and for sharing them on Tripadvisor.
It is always our pleasure to be your host and we are already looking forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Discovery Bay, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 15, 2014

We arrived in the evening of Feb. 1st. We were given a room close to the elevator on request due to a medical problem. The elevator was broken 10 days out of the 12 days we were there. After 4 years of trying to get a spot at "The Fishermen", our room's view was the patio of the neighbors. Fortunately they were really nice people! We did have two beds in our room which was unusual, we were told. We tried to change but the place was full. My husband missed a step that had such poor lighting that he could not see it. We spent the next day at the ER. The premise is in need of lighting as not only did my husband fall but myself and others.
We had the complete "all inclusive" package which was great. The seating of the dining areas are lovely. The waiters and other help were fantastic! People like Rafael, Ivan, Carlos, Freddy, Ruben, Alejandro,, Jesus, angel, Adam, Elex and some I may have missed were just the best waiters I have ever had. It made up for some other short comings of the place. Danaee, resident manager tried her best to make positive changes but I feel her power is limited possibly due to the new resort that Sunset is building and is their priority.(Like-wise for Miguel in member Services) The food and the presentation was great! The "game night" and another party
was fun! The beach area is beautiful! Getting a chair is a struggle unless you get there before you go to bed or 2 AM and place your towel down. Danaee has tried to get more chairs but to no avail! It is sad that she doesn't have more power as she would make it a better place!
The room we had, looked over the neighbor's patio. They told us they were full so no exchange after 4 years of trying to get in The Fishermen. They had a closet to hang clothes but no dresser for other clothing. We did have a rarity of two beds which was great as my husband had a bad cold. They had sewer problems that could not be fixed so I threw a towel over the drainage and kept the door shut in the BR. The Spa was wonderful! I had 3 massages from Luis and they were fantastic. Noemi and Vicky were just great also!
All in all, it was a nice stay but credit due to the help, the spa, the food and the area.

Room Tip: When they say a unit sleeps 6 which is a one bedroom and pull-out couches, don't believe it unl...
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  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank traveler4peggy4285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 19, 2014
Dear Guest:
Thank you for your comments. We are glad to read you were able to experience our Mexican Hospitality.
We also appreciate your feedback on our opportunity areas which enable us to review our standards and procedures in order to ensure our guest' satisfaction.
We hope you give us the opportunity to be your host again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galloway, New Jersey
1 review
5 of 5 bubbles Reviewed February 13, 2014

We are timeshare owners and brought our friends to celebrate a special birthday! Such a great time!!! The property has been maintained very well. The rooms are clean and updated! Last year we went to the Royal in Cancun and were very disappointed. Fisherman is the perfect size, close to 5th ave, has everything we wanted. The gym, spa, pool and restaurant all great!! Not to mention the beautiful beach!!! (could have a few more chairs on beach) But it was the staff that will bring us back. From the time you walk in... all the doormen, servers, bartenders, housekeeping and more: love Jorge the activity director, Angel always smiling, Benjamin, Freddy, Marcial, Ana, Ricardo (so funny) Daniel, Arturo, Adan, Jesus, Sairy, Joshephina, Wendy and more they are all great! Customer service a big plus!!They make you feel like family. The breakfasts were really awesome!! Dinner and lunch were good, but they need alittle more variety.. or put a daily special on the menu. Also gave us good advise to where to go and best way to get around the area. We can't wait to come back next year and plan to get here as much as possible. Thumbs up Sunset Fisherman!!!!

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Echeshul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 19, 2014
Dear Guest:
Thank you for your nice comments and for choosing Sunset Fishermen to celebrate a special birthday.
We are glad to learn you had a wonderful time and are already looking forward to your next visit, it will be our pleasure to be your host again.
Remember your home away from home is waiting for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ogdensburg, New York
1 review
5 of 5 bubbles Reviewed February 12, 2014

This place is literally paradise - relaxed atmosphere, amazing staff, beautiful views, comfortable rooms, and gorgeous beach!! I will miss it but will be back in 50 weeks. Can't wait.
Pastry Chief Armando made beautiful birthday surprises for my best friend's birthday - Thank You Armando, you made the day very special for her! Spa Luis - fantastic massages! Bartender - Jose Velaequez you make me smile every time I see you. Marceal - best hotel greeter in the world!! Ivan & Daniel - you and your whole wait staff are amazing. Alejendro is the best - happy to serve and a wonderful person.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nicky785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, February 19, 2014
Dear Guest:
Thank you for your nice comments specially on our staff which we are very proud of and for considering Sunset Fishermen a Paradise.
See you next year, remember you home away from home is waiting for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Fishermen Spa & Resort

Property: Sunset Fishermen Spa & Resort
Address: Bahia del Espiritu Santo # 9 | Playacar, Playa del Carmen 77714, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#55 Family Hotel in Playa del Carmen
#84 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunset Fishermen Spa & Resort 3.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Spa And Resort
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Riviera Maya/Playa Del Carmen, Mexico

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