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“Older Facility, with Great staff and beach”

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Sunset Fishermen Spa & Resort
Ranked #74 of 217 Hotels in Playa del Carmen
Reviewed November 24, 2013

As an older facitity it shares the two big problems shared by most older facilities, a lack of HOT water, and poor TV reception and choice. The WIFI also needs improvement.

On the positive side, the resort is well maintained, the food was really good in the restaurant, and above all they have GREAT staff. My favourite server is Alejandro Yanez, he was great. In addition Miguel the chef, Carlos and David the activities leaders,as well as Jose Valesques, the other Jose, and at least a half dozen other staff who strive to make your stay a pleasure.I know we will stay there again.

  • Stayed: November 2013, traveled as a couple
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Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded November 29, 2013

Dear Guest:
Thank you for your nice comments about our staff which we are proud of and we thank you on their behalf.
Giving follow up to you concerns, we have shared them with the appropiate area in order to be taken care of and make sure it won't occur again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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555 - 561 of 1,118 reviews

Reviewed November 23, 2013

We always enjoy coming back to our rooms to see what new designs the towels are left in. We really enjoyed learning how to make them. All the daily events were great. We really enjoyed the exercises in the morning followed by the demonstrations in the afternoon. Highly recommend taking part.

Room Tip: Rooms on the lower floors are great.
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  • Stayed: November 2013, traveled with family
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Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded November 29, 2013

Dear Guest:
Thank you for your comments.
We are glad to know you had a wonderful time and loved the daily activities daily prepared by our activities team.
We hope to see you back soon, it will be our pleasure to be your host again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013

This is our 7th time to Fishermen and it just keeps getting better. All new furniture , and great beach. The staff is excellente. Benjamin was one of many great staff that helped us. Alendrja,Angel and Roberto with their great drinks. Friendly Marcel who greets us everyday with a big Hola! And welcomes us home every year. The food has improved 100%. Pablo ,the manager, was very helpful and attentive to all our needs. So to wrap it up, Fishermen hotel and staff made our stay in Playa del Carmen fabulouso.

  • Stayed: November 2013, traveled with family
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Thank mgman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded November 29, 2013

Dear Guest:
Thank you for your nice comments.
We are glad to read you had a fabulous time at Sunset Fishermen and were able see the improvements we have made.
We invite you to come back soon, it will be our pleasure to be host again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

We have been going to the Fishermen's for years (approximately 11 visits since 2003 with and without friends). As expected everything was fantastic again. They have new furniture and umbrellas for the beach and pool side; much nicer than the other resorts along the beach. We stayed for a week in November to celebrate birthday. The people are happy, friendly and genuinely helpful.

We also enjoyed the Spa a couple of times with the help of Noemi to schedule. The massages by the ocean from Vicky and Luis were excellent and very relaxing.

Even though the weather was a little rainy the vacation was great!

Special thanks to the concierge team:
Shakira, Miguel and Patrica

We always love to arrive and see the friendly faces and greeting from Marcial and Anselmo.

All the folks in the restaurant, poolside and in the lobby bar were great too! Thanks to all:
Sairi, Adan, Jose V, Jorge, Wendy, Filipe, David and Carlos.

See you all again soon.

  • Stayed: November 2013, traveled as a couple
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Thank Wade C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded November 29, 2013

Dear Guest:
Thank you for sharing your experience at Sunset Fishermen.
It has always be our pleasure to be your host during these years and we are glad to read you were able to see the improvements we have done during this year.
Come back soon, remember your home away from home is waiting for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

The Sunset Fishermen was an exceptional experience for us. Marcela/the doorman, Vicky and Luis/masseuses, Andy and Sairy/front desk, Benjamin, Jorge, and Adam/waiters, David and Carlos/entertainment, Juana/maid, Pablo/customer service, and the amazing chef, Betsy all made our week there one to remember with joy.

  • Stayed: October 2013, traveled with friends
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Thank warmweatherguy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2013

We love it here--Dent & I spent the first two weeks of November here again this year! You can't find a much better beach and a resort where you feel like one big happy family( a home away from home in beautiful Playa del Carmen QR Mexico). The rooms all face the beach and ocean(beach) views, are nicely appointed and are well maintained! The staff is always trying to accommodate you. The experience begins with Maricel(Marcial) welcoming you back to Fisherman's by your name and then the member services team takes over with a bountiful Mexican Lunch or Dinner with cocktails---special thanks to Jose, Pablo and Miguel for welcoming us as family and friends and ensuring that our vacation is perfect(room selection, meals, excursions, etc.)! Miguel was our personal host and friend for our stay-he was outstanding! Danaee is tasked with the day to day management of the resort Team and performs her job with excellence and a warm smile--always thinking of the guests and ensuring our stay is special in every way! Our maid Josefina was lovely, an outstanding housekeeper and is great at making towel animals(swans, elephants, snails, etc.) for you in your room as a token of friendship and appreciation, etc. Josefina and her fellow colleagues also teach you how to make them as an activity the resort offers. Speaking of activities, there is something going on all day, every day except Saturdays, and there is something for everyone. The activity staff is really great-David, Carlos, and Gerrardo are always smiling, so welcoming, fun and happy! Carlos with his energy and exuberance that he adds to the weekly activities especially the Mexican Party, the Tequila Tastings, TV or Movie Song Trivia and the Cooking Lessons(Mole, Variety of Salsas, etc.). David is outstanding working with the guests as well teaching us EspanoI, Sailing(Hobie Cat), Morning Yoga and participating with his fellow colleagues in the Tequila tastings, Water & Beach Volleyball, as well as various other activities. We admire David for how he tries so hard to do such a great job, we became really good friends last year as he taught us to sail, etc. Last year he did everything all by himself (NO SMALL TASK FOR ONE PERSON). David and I took up where we left off last year which was great--like coming to visit an old friend adding to the whole vacation experience! So many wonderful people to thank-Customer Service-Sayri; Chefs-Miguel, Betsy, Roxana; Restaurant-Ivan, Massiel Bar-Ricardo, Jose, Jesus, Angel; Wait Staff-Benjamin, Adan, Jorge, Oliver, Luis, Alejandro; and of course the Spa-Vicky & Luis as well as many names and friends we can just not remember! The weather was interesting this year compared to last year, but the overall resort experience at Fisherman's far out weighed any weather short comings! We really hate to share our wonderful experiences, as we enjoy our special home away from home in Mexico (trying to keep it a secret)! We look forward to coming back again next year as our time here is coming to an end! And of course we cannot fail to mention year after year we meet many new friends from all around the world! Thank you Fisherman's for a great vacation once again!!!

Room Tip: All rooms are outstanding-although I ma sure we all have unique preferences. Just ask and typically...
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  • Stayed: November 2013, traveled as a couple
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Thank Beachbums57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

Its been a few months since we stayed at Fisherman but needed to give credit where credit is due! Better late than never they say... We have stayed at Fisherman the last 2 years and have to say they have the BEST employees ever! Marcial, Carlos, Olivar, Sairy Basto... made our stay awesome! Always willing to take that extra effort in making things great! Its a laid back resort but the staff make it fun! The Beach is the BEST around by far and your within walking distance to 5th Ave. for great food and shopping! The Rooms are ALL very nice, clean and Beach front views.The food could be better with more options ect... but overall we LOVED it. Will be going back in April for sure!!

Room Tip: ALL Rooms are Great!!!
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  • Stayed: April 2013, traveled with family
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Thank Tammy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded November 29, 2013

Dear Guest:
Thank you for your nice comments and for considering Sunset Fishermen the best place in Playa. We are glad to read you had a great time during your 3rd visit and we are looking forward to your April's visit, it will be our pleasure to be your host again.
Regarding your concern, we are sharing it with our Corporate Food & Beverage Manager in order to give follow up.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Fishermen Spa & Resort

Address: Bahia del Espiritu Santo # 9 | Playacar, Playa del Carmen 77714, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#40 Family Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
Price Range: $168 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Fishermen Spa & Resort 3.5*
Number of rooms: 90
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Also Known As:
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Spa And Resort
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Riviera Maya/Playa Del Carmen, Mexico

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