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Sunset Fishermen Spa & Resort
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Reviews (1,158)
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602 - 607 of 1,158 reviews
Reviewed October 14, 2013

Visited a dozen+ times over 8 years; facility slowly improving. Beach better than ever!!! Rooms--nice new sheets, pillows, spread, sofa/ chair upholstery, drapes, wall paint, flat screen TV, showers and hot tub actually hot; all beach/patio furniture needs replacing and food still mediocre, but cook for yourself or enjoy sweet 15 minute stroll into town 2 x daily--you need the exercise. Beach is better than ever--perfectly smooth white sand w warmest water ever, clear turquoise gentle waves. Pleasant service, easy trip, easy stay, perfect location.

Room Tip: Walk onto beach from 1st floor rooms.
  • Stayed: October 2013, traveled as a couple
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Thank to-live-in-Europe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded October 18, 2013

Dear Guest:
Thank you for your nice comments and for coming to Sunset Fishermen every year.
We are glad to read that you were able to see the improvements we are making on the property and we are still working on it.
We also appreciate the opportunity area mentioned and we will give follow up with our Food & Beverage department.
We are looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

If it weren't for the service and gorgeous beach, I don't know if I would want to go back to Fisherman's. It is a fading gem that needs to be restored to its former luster. Carolyn K wrote a perfect review of the property and it definitely has declined just as she said. I don't want to be redundant and repeat was she said. We, too, are owners and I agree with most of what she wrote. The tactics that they are using to get members to visit Tres Rios are despicable. They lied outright to us and I did not appreciate that. I also did not like the constant parade of guests from Tres Rios coming to Fisherman's for the day. It is a small resort and I found it quite disruptive. I wish they would put some of that effort into replacing the filthy and broken chaise lounges and mismatched and broken umbrellas (the few that they have).
We did enjoy breakfast every day despite the fact that there were not a lot of choices. The service at La Terraza was always exceptional. Wendy, the hostess, always had a pleasant smile for us and would go out of her way to accommodate any request. Our waiter most days was Jose E and he was wonderful and quickly brought us juice and coffee every morning and was also very quick when we requested refills. We found the overall service to be pleasant and I would like to send a special shout out for Marcial, Jesus at the pool bar, David, Gerardo and the housekeeping staff.

  • Stayed: October 2013, traveled as a couple
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2  Thank honley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded October 18, 2013

Dear Guest:
Thank you for your nice comments of our service and excellent beach .
We are glad to read you enjoyed our service at the Restaurant and we have shared you comment with our staff.
We also appreciate your opportunity areas and you can be sure that issues are being taken care of and we will give follow up, so by your next year's visit you will be able to see the changes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

We just got back from our one week stay at Fisherman and it was wonderful. It started out with a welcoming lunch(beware of the sales pitch to visit Tres Rios) which was very good and the welcoming dinner the next night. The beach is absolutely gorgeous, very well taken care of, but there do need to be more umbrellas, both on the beach and by the pool. The towels were full sized beach towels. Our room was very clean and well tended to. There were updates since our last visit four years ago, including a coffee pot for 10 now and new couches and chairs. The kitchen chairs were also newly covered. And the pull out couch is now an actual pull out bed. We had accommodations for eight which included a Murphy Bed which was very comfortable. The staff was excellent from the bell hop who welcomed us and greeted us every morning on our way to the pool. He also made sure we didn't pay too much for taxi service. Sairy was very friendly and helpful, and greeted us by name and a big smile every time she saw us. David, the activities director, was excellent, inviting everyone to join the various activities throughout the day which were a lot of fun . He suggested and then took us out on the Hobie sailboat which was a wonderful experience. The Fisherman is small and intimate and you get to know everyone by the end of the week. We met guests that came from Tres Rios to Fisherman because the beach is so much better and they liked the atmosphere better. We took the meal plan for three days and had no problems when it came to charging food and drinks to our room. There could be more choices as far as the menu goes but our waiters, Jorge and Aden, were very attentive and made sure we were taken care of. A wonderful week and can't wait to go back in two years.

  • Stayed: September 2013, traveled with friends
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Thank Robert I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

My girlfriends and I had the most amazing stay here. The resort is very relaxing and never felt too busy. We felt right at home for the week we stayed and when we weren't doing nothing but sunning ourselves on the beach, our days were spent filled with all sorts of impromptu and drop-in activities: snorkeling, sailing on the Catamaran, bocce ball, volleyball, Cornhole, soccer, bingo, salsa making classes, tequila tasting! David is the best director of activities and made us feel welcome! Gerardo, the lifeguard kept us safe and got involved in the activity time as well! The lounge chairs on the beach were so comfy and one night they brought in a mariachi band and had a free buffet and fiesta! It was a very unique experience! I am definitely going to take another trip here ;)

  • Stayed: September 2013
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Thank Egerman10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

We have been owners at FV for 18 years and I cannot express how disappointed and disgusted we are at the decline in this property. At one time FV was an excellent, 5 star resort. It has been going downhill for the past 10 years and we are wondering how much worse it can get.

When we check in, just let us go to our room and begin our vacation. We don't want to waste 30 minutes being pressured to attend a presentation for your new properties. Based on our experience of the decline at Fisherman's, do you really think we would buy into an other of your resorts? Unfortunately your representatives do not take no for an answer and we had to border on being rude when declining the invitation to tour Tres Rios. When we requested a specific room we were told that it was not available, UNLESS we agreed to tour Tres Rios.

This year for our $980 annual maintenance fee we got: broken and stained lounge chairs at the pool and on the beach, disgusting stained cushions on the "rattan" beach furniture, drinks served in cheesey 6 oz glasses, burnt hamburgers and cold nachos, not enough beach umbrellas at the pool or on the beach, bath size towels for use on the beach instead of regular beach towels, a 4 cup coffee maker in a room for 8 people, lack of kitchen utensils and equipment - I could go on. This may sound petty, but it hasn't always been this way and these small things are just a reflection of the lack of management's interest in maintaining a quality property.

The only food we enjoy at FV is breakfast at La Terraza. Unfortunately one morning we waited 15 minutes for coffee (there were only 2 other tables of diners there) and they wanted to serve the coffee in styrofoam cups. That was the last time we had breakfast at FV.

Because in the past the food has been so bad, we chose not to do the meal program. When I ordered a drink from the pool bar, I had to wait 10 minutes after my drink was made for someone to bring a slip so I could charge the drink to our room. You just lost any more of our business at the pool bar.

Every year we are told they are refurbishing and upgrading. Guess we were in the one room that hadn't been done yet. As for staff, where did the great staff like Olivia in La Terraza and Luis the activities director go? The current staff is very friendly and eager to please, but woefully untrained - with the exception of the housekeeping staff, Marcial and Luis at the front desk. Someone should take the microphone away from Carlos. He is annoying and his "69" comments during Bingo that he thought was so funny was uncalled for and inappropriate.

Fishermen's has such potential and with better trained staff and decent food, it could be a money maker for Sunset. Why doesn't management recognize this? Instead, it declines a little more every year. We are not looking forward to returning next year, unfortunately being owners we feel like we are stuck. It's doubtful that management will pay any attention to these complaints. Such a waste for what Fishermen's used to be and could be again.

  • Stayed: September 2013, traveled as a couple
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5  Thank Carolyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded September 27, 2013

Dear Guest:
Thank you for your comments. We are sorry to read that we were not able to fulfill your expectations during your last visit to our Hotel and we apologize for that.
Guests' satisfaction is our main concern and your feedback enable us to review our standards and procedures and also reinforce training.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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