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“Fabulous staff!! (management could take some lessons from them)”

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Sunset Fishermen Spa & Resort
Ranked #84 of 209 Hotels in Playa del Carmen
Seattle
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fabulous staff!! (management could take some lessons from them)”
Reviewed May 15, 2013

The wait staff, front desk, activity staff, maids - all are wonderful and very helpful. Carlos and David were so fun with daily activities and entertainment, the maids were very attentive and responsive, loved the wait and bar staff (especially Adan, Wendy, Olivar, Jesus, Conseula). And the ladies in the spa were amazing - specifically, we had massages from Brenda and Elisa. Unfortunately, management is a little rude to the members and doesn't treat us too well once we become owners. They court you until you buy and then turn on you once you are a member. Too bad - because the property is a great location and has a lot of potential. It needs some upgrades and TLC but has a lot to offer.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank inlovecouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, May 22, 2013
Dear Guest:
Thank you for sharing your comments. We are glad to read you were able to experience our Mexican Hospitality and thank you for mentioning our staff which we are proud of.
We also appreciate the opportunity area mentioned, since our guests' feed back is really important to us in order to keep the quality standars we have become known for.
We invite you to come back and see the improvements we have done since your last visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (240)
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English first
Topeka, Kansas
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 13, 2013

This is a timeshare. It's at a beautiful location, the rooms are nice, the staff will work very hard to get you to go over to see everything the Sunset group has to offer. The beach is nice. We have worked on getting reservations there for several years, and always get told we "OWE MORE MONEY" even though our membership is paid off in full. When we bought our timeshare, we had several people excited to go to Mexico with us. These crooks will take your money, lie to your face, tell you your reservation is secure, and then when you call to confirm, tell you that "you made a mistake".
I don't bad mouth places or people on a normal basis. I just don't want to see anyone else get taken. Oh, they will tell you now, all the memberships at this location have been sold. Yep, that's right.
Enjoy the beach, the facility, the massage, the food. Just don't get roped in unless you went to Mexico prepared to buy a timeshare. There are plenty of people who will gladly rent a week or two out to you and you will be treated like royalty. Owners are treated like beggars.
Thank goodness we had also booked a reservation at another resort for our last trip because we didn't get confirmation of our reservation from Fisherman's until the week of our departure.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Service
Helpful?
7 Thank 1LetsGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, May 22, 2013
Dear Guest:
Thank you for your comments. We are glad to read you were able to enjoy our amenities and experience our staff's mexican hospitality.
We apologize for the inconveniences you had and we are sharing your comment with the appropiate area so they can have it in consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level 1 Contributor
3 reviews
Reviewed May 11, 2013

Friends and I stayed at Fishermen May 4-9th. The staff was especially helpful to include housekeeping, restaurant, front desk, and entertainment. A special shout out to Marcial who was friendly and efficient in arranging transportation into La Playa and providing us with helpful information about the area. Also to David for his energy and creativity in the entertainment arena. The beach and pool areas were clean and fresh every day. This was my first time at the resort. One suggestion for improvement would be around maintenance of the facility, tiles in the hot tub were coming loose and the water was tepid rather than warm. The resort is in the process of updating the rooms and when finished will be a plus. Proactivity around maintenance enhances 1st and lasting impressions. Overall, we had a great time and would definitely go back again. Thanks again to the staff!

Room Tip: Request a room that faces the beach and has already been updated.
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  • Stayed May 2013, traveled with friends
    • Value
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    • Service
Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, May 16, 2013
Dear Guest:
Thank you for your nice comments specially on our staff which we are proud of and we thank you on their behalf.
We look forward to your next visit, remember you home away from home is waiting for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento Area, CA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 10, 2013

We stayed for a week in April (our 5th time staying at Fishermen's) and I just have to say that I had the most wonderful massage at the spa. I have had many massages in my day and wanted to specifically mention Vicky. She gave me the best deep tissue massage I have ever had!! She was extremely friendly and professional and I could tell she cares deeply about her clients and providing excellent service. I can't wait to be back next year!

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank EDHTraveler9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, May 16, 2013
Dear Guest:
Thank your for sharing your experience on Tripadvisor. It is always our pleasure to have you and are already looking forward to you 6th visit.
We have share your comments with Vicky from the Spa and we thank you on her behalf.
Hope to see you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mountain View, California, United States
1 review
Reviewed May 10, 2013

Special thanks
We spent a week at Fisherman and everything was wonderful. All of the people there are friendly, happy and helpful... Front desk staff very nice, efficient and always smiling. The beach and pool area were very clean.
My special thanks to Carlos and David who run most of the entertainment activity at the Fisherman.
Thanks to them for their enthusiasm and great sense of humor, so everybody were relax and happy.
Appreciate especially yoga and stretching classes every morning which make each and every day filed with energy
Thank very much to them and I’m looking forward to come back soon!
Lyuba E

  • Stayed May 2013, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyuba E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, May 16, 2013
Dear Guest:
Thank you for your comments. We are glad to read you had a wonderful time and enjoyed our amenities, specially our activities run by our memory makers team.
We invite you to come back soon,remember your home away from home is waiting for you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rigaud, Canada
1 review
Reviewed May 10, 2013

beach area wonderful!!! This is for the management of Sunset Fisherman resort, We were there between the 13th of April till the 23rd. We had a wonderful stay &would like to praise all the staff.
Special mention goes to Miguel & Priscilla @ front desk, Vidal & Luis concierge desk and David
& Carlos entertainment who were outstanding.
Looking forward to return in a short future.
Sylvie & Allan

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, May 16, 2013
Dear Guest:
Thank your for your nice comments specially on our staff which we are proud of and for consider this your first trip but not the last, it is always our pleasure to see guests coming back year after year and consider Sunset Fishermen their home away from home.
We will be waiting for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
1 review
Reviewed May 2, 2013

Another fantastic visit. From Marcial's "welcome back Senior Joe" as we got out of the cab, to the warm smiles of Jose at the bar, Jose and Adan in the restaurants and of course Sairy our hostess. Front desk staff are quick, efficient and always smiling. This resort is the best. The beach is at your doorstep and people are always stopping to ask about the resort and how can they get in there. The food is top notch and presented with a flair thanks to Chef Betsy and her staff. Can't wait to go back again.

Room Tip: All the rooms are ocean front.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this review, May 6, 2013
Dear Guest:
Thank you for sharing your comments. We are glad to read you enjoyed your stay at Sunset Fishermen so much and you felt at home once again.
We look forward to your next visit, remember your home away from home is waiting for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Fishermen Spa & Resort

Property: Sunset Fishermen Spa & Resort
Address: Bahia del Espiritu Santo # 9 | Playacar, Playa del Carmen 77714, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#55 Family Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sunset Fishermen Spa & Resort 3.5*
Number of rooms: 90
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Also Known As:
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Spa And Resort
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Riviera Maya/Playa Del Carmen, Mexico

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