We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It was an experience!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sunset Fishermen Spa & Resort
Ranked #79 of 211 Hotels in Playa del Carmen
Reviewed February 20, 2013

If you are not in physically in good condition (able to climb stairs) this place is not for you. We arrived early (10:30) and were promised a room that I wouldn't have to do three flights of stairs or at least an elevator. Our room was not ready until 4 p.m. That part was fine. The pool area is beautiful and made the afternoon go fast. We ended up on the third floor, no elevator, so it was 36 steps up and 36 steps down at least twice a day. I ended up with muscle problems in my legs that caused them to turn all black and blue from the knee up. Chalk it up as an experience. I enjoyed doing things with David and Carlos. They were both so helpful. Carlos was in charge of a Texas Holdem game, that I played with four others that were really good at it. Carlos was helpful and made the game fun! Would have had another session but not enough players. He lead the bean toss, gofl putting game. He also assisted in the fruit/veg carving class. Then there was the tequila class. He was kind and considerate when people came late into the class. On Wednesday he took over the water exercise class when David had a day off. Carlos and David work very well together the short time I saw them. I know every one talks about Luis, who I got to meet, everyone of us has our own personalities, given time Carlos will be the same. Does he need a little polishing? That's up to you, I enjoyed it all, other than the stair climbing. I was a guest with my daughter and son-in-law that have been coming there for years. They were both a bit disappointed about room requests too. If you plan to go to Fisherman's with your parents or in-laws that are some what handicapped, it would be nice if they could promise you something before you go. A beautiful place! The staff was very friendly and did their job?

Room Tip: If you are not in physically in good condition (able to climb stairs) this place is not for you. W...
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BevK823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded February 21, 2013

Dear Guest:

Thank you for your kind and detailed review, we are glad to hear you enjoyed your time with our entertainment staff and will be sure to pass your comments along to them.
We regret to hear there was a problem with your room request on the first floor however we will continue to strive in order to fulfill all special requests.
We reiterate our gratitude for the time it took to write your review and hope you will come back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (1,035)
There are newer reviews for Sunset Fishermen Spa & Resort
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

612 - 618 of 1,036 reviews

Reviewed February 19, 2013

The staff was great. For example Carlos delivered the Tequila "training " session to 3 people with the same professional effort as to a large group. The bartenders make special efforts to please.

Sergio the cook will make whatever you want for breakfasts. Breakfast on the terrace, overlooking the ocean is something to which I looked forward every day.

Location is excellent ... right on the beach ... our room was 10 feet from the sand!

There is a hot water problem ... lack of it. Everybody takes showers at the same time.
This is a management problem not staff problem. The owners need to upgrade the system.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JoeDoc524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded February 21, 2013

Dear Guest:

Thank you for your review, we appreciate all of your kind comments and will be sure to share them with our staff. All staff members mentioned on this forum receive a special recognition during our monthly celebration of quality service.
We value feedback and take it as an opportunity to improve our service, you can rest assured your suggestion has been reviewed with our management.
We hope to welcome you back soon so you can enjoy another memorable vacation experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

Warm and friendly staff. Our room maid, Maria Ines Sanchez, was attentive and personable, and did a fantastic job each day making our stay more than comfortable, clean and welcoming. Beach was immaculate. Wifi worked in room and in pool area to keep me connected.

  • Stayed: February 2013, traveled with friends
    • Cleanliness
    • Service
1  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded February 19, 2013

Dear Guest:

Thank you for your comments, we are very proud of our staff and will be sure to share your nice comments with Ines.
All staff members mentioned on this forum receive a special participation during our monthly celebration of quality service.
We do hope to see you back very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

The staff here is amazing...except for Carlos. Marcial at the door, Rosario, Sergio the cook, Inez the maid...all are superb. The accomodations are always excellent.

I do have one complaint, though. The vast majority of the guests are retired Americans and Canadians. It's a quiet, close knit group who enjoy many activities together. In the past Luis was in charge of activities. He was excellent at talking with the guests and putting together activities for everyone, especially Texas Hold Em in the afternoon. Carlos on the other hand would promise to have THE but would be sure to schedule other activities (such as Name that Disney Tune) for the two families with kids. Then he would tell the older folks he was busy. Bad deal! These guys waited all day while Carlos was doing nothing, then start something at 3:00 when he promised the players a game at 3:30. I know that can't replace Luis but this guy is a disaster!

Again, the food, accomodation, and staff at Fisherman's are beyond fantastic. Hopefully the managers will do something about the Carlos situation and the resort will be as great at it was last year.

Room Tip: The spa needs to be updated- only one working treadmill and the hot tub has only worked one of the 8...
  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded February 19, 2013

Dear Guest:

Thank you for your review, we are happy to know you are repeat guest and overall had another memorable vacation.
We will be sure to share your kind comments with our staff and rest assured your recommendations for the activities program have been taken into consideration. We do hope to see you soon so you can see the changes made for yourself.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

We have stayed here for a few years now and thoroughly enjoy Fishermen's. The location is excellent. Service is always good and the staff is extremely friendly and helpful. The rooms are adquate and comfortable.

Food is the low point. We head to the grocery store and stock up on snacks, and quick and easy food for lunch. Breakfast is fine but dinners are not so good. Since it is very easy to get to town for dinner that's usually best. Playa-Del-Carmen is a lovely town and it is safe.

Room Tip: All rooms are about the same. This is a rather small/medium size resort. The view from each room i...
  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank luckydenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded February 19, 2013

Dear Guest:

Thank you for your lovely review, we are happy to know you are a repeat guest who enjoys the privileged location that houses Fishermen’s Village.
We will be sure to share your comments with our staff who continuously strive to make every guest’s vacation a memorable experience.
Please be sure to follow us on facebook for updated destination and resort information.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2013

Carlos does a first rate job of the tequila demonstration and many other activities. He makes it fun while transferring a ton of information. The many other staff, some of whom have been with Fishermen's for years, are also outstanding. So pleasant, courteous, and genuinely happy to help you.

You won't find a better location right on the beach unless you want to mingle with thousands.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dazedandconfused57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded April 29, 2013

Dear Guest:
Thank you so much for your comments. We are glad to read you had a great time at Sunset Fishermen.
Next time you come to visit, remember to try our new gastronomic offer.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

My wife and i both love to travel, and we have been many places together.

We have been to Fisherman's several times now over the last 6 years and have been very impressed with each visit.

The staff is exceptional, Antonio (Server), Marciel (Front door), Priscilla (consierge), Rosario (waitress/matridee), Raul (server), Andy (Chef) Carlos and David (recreation directors), And Guamel in security .
These are only a few of the people there that made our stay very worth while.

The cleaning staff always had a smile for us as well... They were super efficient and thorough and were in and out of our rooms in no time.

One of the things that really stood out to us, is everyone working there that we came in contact with made sure to interact with our little man (he was 11months old) and that kept him very entertained with everyone talking and joking with him and teaching him some of his first Spanish words!

My Spanish is not good... Respectively, most of the staff there spoke amazing English, and those that were not 100% bilingual were more than willing to try and speak to us, and try to learn anything we could pass on to them and vice versa.

I would highly recommend a visit or stay at Sunset Fisherman's to my friends and family, they took great care of us, it was a clean enviroment without the extreme cost to be in such a beautiful atmosphere.
Thank you to all the staff at Sunset Fisherman's !!
Cheers
Marty

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank MartyVMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidZCancun_Mexico, Manager at Sunset Fishermen Spa & Resort, responded to this reviewResponded April 29, 2013

Dear Guest:
We appreciate the time you took to share your experience and we thank your for your nice comments on our staff which we are proud of.
It is always our pleasure to be your host at Sunset Fishermen and we are certainly looking forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Playa del Carmen hotels
1.0 mi away
The Carmen Hotel
The Carmen Hotel
#6 of 211 in Playa del Carmen
434 reviews
0.9 mi away
Hotel Cielo
Hotel Cielo
#18 of 211 in Playa del Carmen
852 reviews
0.3 mi away
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real
#119 of 211 in Playa del Carmen
638 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
The Reef Playacar
The Reef Playacar
#95 of 211 in Playa del Carmen
4,772 reviews
0.5 mi away
Xaman-ha Luxury Condominiums
Xaman-ha Luxury Condominiums
#8 of 215 in Playa del Carmen
265 reviews
0.3 mi away
Casa Blanca
Casa Blanca
#10 of 178 in Playa del Carmen
226 reviews
Show Prices
Show Prices
Show Prices

Been to Sunset Fishermen Spa & Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunset Fishermen Spa & Resort

Address: Bahia del Espiritu Santo # 9 | Playacar, Playa del Carmen 77714, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#55 Family Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
Price Range: $148 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Fishermen Spa & Resort 3.5*
Number of rooms: 90
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Travelocity, Orbitz, Cancelon, Agoda, TripOnline SA, Expedia, Hotwire and getaroom.com so you can book your Sunset Fishermen Spa & Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sunset Fishermen Spa And Resort
Sunset Fishermen Hotel Playa Del Carmen
Sunset Fishermen Playa Del Carmen
Sunset Fishermen Spa & Resort Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing