This hotel is great except for a couple of things.

Most of all the water pressure. There is none. So if you like to take a shower, expect to have a drizzle.

Also, the maid service is spotty. I even had one day completely missed. While they were going to do it at 5:30 that night...it was too late and I declined.

The staff is GREAT. They really care about your stay. The location PERFECT. And the feel is very welcoming and cozy.

If they fix the little things, they can be really great.

The average rating was for the room/apartment which I will get to. The Bric gets the highest rating available. This is like 8th review of this management company and always outstanding. This year above and beyond due to a mistake on my part. I booked my room and thought I had booked my friends room who decided later to come with us. I checked in to rate an availability which has I received but never did reserve it. Did not find out that pertinent fact until the day prior to l eating home. In contact with Abril, in the office and no rooms available in the Bric or most other places either due to valentine day and the busiest month also. She went to work, got us a 2 bedroom, 2 bath apartment they manage right by the hotel. She not only got us the place else but secured for us other things we got with the hotel. She is the best an if you can get her as your Playa agent you will never regret it or find a more knowledgeable talented agent. The apartment was nice, furnished nicely, a great location 1/2 block off 5th an of course much better than anything we could have found last minute due to my mistake. The reason for only average rating was the noise at night. Even with air on the band across 10th was so loud earplugs did not help. Luckily quit early like 1130 or so and that was with windows closed. Car noise when opened during the day. Balcony was nice but could only use mornings or night because in direct sun without shade and way to hot.

The location is perfect. Close to everything.The staff was so nice and kind, they helped us a lot. The room was good and big enough... we took two nights at firts and then decided to stay two more !!!
The breakfast was tasty but it's not a buffet and everyday they have different food (eggs/pancakes.......)

We loved it