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BRIC Hotel & Spa
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Reviews (551)
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Reviewed August 10, 2012

My husband and I just returned from a 7 night stay at The Bric Hotel. We absolutely loved the staff of the Bric, the beautiful courtyard and the great location!

At first glance, the room apears small- but after a few hours we found that it was cozy and had everything that we needed. The mini-fridge was a huge help. The bed took some adjustment, as it is harder than our bed at home, but after one night this was not a problem. The only drawback of the stay at The Bric was the lack of hot water in the shower. The cool water was refreshing, but it was difficult to shave without warm water.

The staff was completely wonderful. Abril and the other man (sorry, can't remember his name) at the front desk were totally helpful and arranged any type of service that we needed. They called for transportation, arranged for our laundry to be done, scheduled our massages and took a phone message. They recognized us when we walked by the office and would let us know of any appointments or messages. The owners, Kristin and Marcus, were wonderful. Kristin is frequently seen around the hotel and is very helpful with answering questions about Playa, making suggestions and giving ideas. We were impressed by her work ethic, as well. Kristin actually drove us to DAC, the local market, on the first day of our trip! Amazing! When we returned to our room, she had cut coconuts delivered so that we could try drinking the water straight from the coconut. (We had mentioned that this sounded fun).

Finally, we highly recommend using the hotel transport to and from the hotel. This was a fair price and could not have been easier. When you get off of the airplane and face the sea of cabbies and vendors looking for work, it is nice to know that you have everything pre-arranged and will arrive promptly and safely. The return transportation was just as simple- the driver picked us up at the exact time requested and drove us to the airport.

  • Stayed: August 2012, traveled as a couple
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1  Thank impsyched2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

Very helpful and nice staff (goes for receptionists, breakfast area and cleaning personell).
We got great hints as to what to do with our time, were always welcomed with a smile and got everything we needed (for example using the hotels fridge for a magnum bottel of champagne).
I really liked the setup of the hotel, where all the rooms are surrounding a small pool and everything is full of palmtrees and other exotic plants. So it is well protected from the noise that can come off 5th Ave (although the hotel is located at a little less noisy area).
We booked a Deluxe King room and it was great. Walk through the glas door and you step right on the balcony with a table and 2 big chairs. When we came, there was customized organic soap and shampoo with cute wrapping. Not so important, I guess, but it made me smile.
The bed was huge with 2 mattresses, which were perfectly ok.
Come to the price: GREAT Deal!!
I think the only reasons why I did not give 5 points here is that breakfast just got very boring after a few days, even though it was pretty good and you would always get a plate with fresh cut fruit. Another reason would be that I had wished for the bedsheets to be changed more often. Don't get me wrong, everything was super clean and well kept, but we stayed 10 nights and I might be a bit picky on that side. Also the owners of the hotel (American-German couple) are around a lot and encouraged us to let them know anything we needed at all times, so we could have just mentioned it.
All in all: Playa del Carmen is amazing with a lot of opportunities to make daytrips (we rented a car for the time, but there is also busses) and the hotel was a gem! We were very happy to have stayed there and to explore the entire Riviera.

  • Stayed: August 2012, traveled as a couple
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Thank Janne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

It's really small hotel which consists of 14 rooms (sort of that). Everywhere greenery around the pool. Rooms are simple but have all necessary. Free wi-fi really helped us to schedule our activities (worth noting many hotels have very expensive rate to this service). Helpful staff, daily room, pool, rest area cleaning. Nice location - at a distance of 30 steps near by 5th avenu but even at night there are very quietly in hotel unlike hotels which are located directly at 5th avenu. Near by hotel (at a distance of 15 steps) there are American car rental office where we rented a car and everything was great.

We have found only one lack: we spent 15 days in the bric hotel. And everyday we had the same breakfast. Day by day pancakes, bacon, scrambled eggs... But it is not the worst thing that could happen, needless to say you can go to eat whereever you want. In general if you looking for place where can you stay in playa del carmen - the bric hotel nice choose.

  • Stayed: July 2012, traveled as a couple
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Thank Clockwork14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

It's small and the rooms are basic, but it's beautiful, reasonably priced, and conveniently located. The staff was wonderful and provided help in finding and booking activities as well as pointing us to less expensive but spectacular restaurants. The pool lounges were really comfortable though the balcony chairs were less so. One hint: bring your own light source for night reading and makeup application. Thanks especially to Gustavo for his help in making our stay a very pleasant experience.

  • Stayed: July 2012, traveled as a couple
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2  Thank carole66_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BricRental, Owner at BRIC Hotel & Spa, responded to this reviewResponded July 28, 2012

Thank you very much for your kind response!!! We have forwarded to Gustavo specifically and he is really appreciative of you taking the time to leave a great review of the hotel. Hope to see you soon again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

We stayed a week in for Playa at the Bric Hotel. Hotel is small but very charming and has free bottled water, included full continental breakfast and excellent service and very clean rooms with no smell whatsoever. This was great. The staff were very helpful and friendly at all times. Nice little swimming pool with trees overhead nice place to relax and unwind after walking and tours all day. There is a very nice patio on each room to enjoy your breakfast or coffee or just to chill out. Very well designed and layed out hotel! The bonus to this hotel is it also very close to 5th avenue the main street, the beach - 2 blocks but far enough that is quiet from bars. Highly highly recommended to anyone staying in Playa even with families!

Room Tip: Try to get upper room and close the bathroom window before you sleep.
  • Stayed: July 2012, traveled with family
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1  Thank grants2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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