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“Fantastic!!”

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Hotel Riviera del Sol
Ranked #72 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic!!”
Reviewed December 3, 2012

We stayed in Playa del Carmen for a week and we could not fault this hotel. It was good value for money - the location was fantastic, the rooms were spotless, the breakfast was amazing, and the staff was very welcoming and friendly. Our room was very large and right next to the pool. The hotel itself is not even a minute's walk to the main party and shopping street, 5th Avenue, and was about 2 minutes to the beach. We were able to use Mamitas Beach club for free, which was also a bonus. I would thoroughly recommend this hotel.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Urmilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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388 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Seattle, Washington
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 14, 2012

Having been to Playa Del Carmen many times (I got 3 times/year for the diving), I had walked by this hotel many times and always thought it was very quaint. The rooms are nice and, spotless but, it's the grounds and staff that made our stay truly exceptional. From the front desk to the restaurant where Gabriella greats you every morning (and is also an amazing massage therapist!) the staff are happy, cordial and eager to be helpful. The service at the small Inns in Playa Del Carmen is usually very good but this hotel is one notch better on every count. Finally, there's the location: the hotel is located just a few minutes from Mamitas and Kool--the two largest beach clubs--but far enough away that you're not disturbed by the foot traffic or their music. Just right on all counts and I will definitely be staying there again!

Room Tip: We had a convenient room adjacent to the pool which works for divers since it meant no stairs to cli...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PShankel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 28, 2012

We stayed here for a week in February 2012. We had a ground floor room near the breakfast area and it was still quiet. I am not sure if the hotel was full or not but it never seemed crowded. The room was spacious and comfortable and had everything we needed. The only negative is that although the shower and toilet are separate you can hear everything from one to the other, so best for sharing with people you know well.

They provide beach passes to Mamitas beach club, and this would be the only negative. The beach itself is beautiful but unless you are a group of striking young women or looking to order lots of drinks(And i don't mean a few beers, bottles of champagne more like) the staff really isn't interested in you. Many times there were no chairs and they just shrugged. Their special area with beach beds and high drink minimums always had room. But there are many other beach clubs so I wouldn't let this sour you from the hotel.

The staff at the hotel were always super nice and they provide beach towels as well. Breakfast was good, but slow, make sure to leave time if you have someplace to be.

Room Tip: Ask for a higher floor, you should have a better view.
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  • Stayed February 2012, traveled as a couple
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    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Vagabond1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2012

We stayed here 10 days. The bed is firm. I prefer a soft bed, but my partner slept like a baby. It is right in the middle of the action.BUt still quiet. 1 block from beach. The rooms were clean, included breakfast was delicious(we ordered extras like the eggs divorciados and the fresh green juice and BOTH were AWESOME.) Breakfast with fresh homemade toast, fresh local fruit, A+ coffee/espresso/ hot chocolate/ Fresh pressed orange juice( delivered to hotel by a kid on a bike:) was a GREAT start to the day. The warm friendly staff was ALWAYS eager to offer more information and were SO nice. We had our 5 yr old daughter there and they made her feel so special and welcomed. The hotel is hip but not so hip to exclude children. She still thinks that we have a "house" in Mexico.

Room Tip: upstairs may be better if you don't want to hear late swimmers/bar peeps.
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EasygoinAuthentic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, California
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 13, 2012

This hotel is very quite, and very nice. We went in the low time, and had the place nearly to ourselves. Clean, well maintained, comfortable, and the staff is very nice. You couldn't ask for a better location either!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JWMillertyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera D, Gerente at Hotel Riviera del Sol, responded to this review, November 24, 2012
Thanks for your feedback!
hope you visit us soon!

Greetings!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 26, 2012 via mobile

We really enjoyed our stay here and are very glad that we chose Riviera del sol. The room was comfortable and large with a sweet little balcony, lots of room to move. Air conditioning was great, slept well in the beds and liked the decor which was simple and well suited to the beachy feel of playa.
We were very happy with the location, one block up from 5ta avenida and one block from the beach, lovely and quiet yet still close to all the action. The staff were lovely and always ready to help us with our many questions. The passes for Mamitas beach club that come with the room are great, but I do recommend getting there a little earlier (say 10:30am) before the crowds so that you can get an umbrella and deck chairs.
The other thing I liked was that you could also avoid the mass spring break US tourism crowd here- the guests seemed to come from all over the world, which gave the place a nice atmosphere.
Overall, great value and a lovely stay in playa.

¡gracias para todo y cuando tenga la oportunidad me quedare de nuevo!

Stayed July 2012, traveled with friends
Helpful?
2 Thank Yoya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rineyville, Kentucky
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 20, 2012

I went to Playa for the first time with friends and stayed at this fantastic hotel for 8 days. It is perfectly situated in the town so that it is only two blocks from the beach and a block from the major avenue. With that, it is so quiet, you don't even notice. There is a Starbucks right around the corner, but you won't need it because the breakfasts in the hotel are great.

The staff was awesome. From the moment we arrived until we left, the staff was attentive to everyone's needs and always friendly.

The rooms are clean and arranged in traditional Mexican style. Very comfortable and relaxing. Always plenty of towels. The rooms are secure and each has a safe to lock away valuables

The day we left, we were hit with a tropical storm and the hotel lost power. That didn't stop the hotel from assisting us with checkout. They just emailed our bill and we took care of it after we arrived home. I can't wait to go back to Playa and stay with them again.

Room Tip: Any room in this hotel is great. I had a ground floor room next to the pool that was awesome. I wo...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roland M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riviera D, Gerente at Hotel Riviera del Sol, responded to this review, August 22, 2012
Thank you very much for your comments!!
We will be looking forward to you visiting of again very soon.
Best regards

Riviera del Sol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Riviera del Sol

Property: Hotel Riviera del Sol
Address: 1a. Av. Norte y Calle 30 Nte. | Quintana Roo, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #72 of 209 Hotels in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Riviera del Sol 3*
Number of rooms: 23
Official Description (provided by the hotel):
Riviera del Sol is an outstandingly beautiful hotel located in Playa del Carmen. Here you will enjoy a peaceful atmosphere accompanied by the warm, friendly, and courteous service the Mayan Riviera is famous for. Riviera del Sol is designed exclusively with your relaxation and comfort in mind. Each room has a private patio or balcony overlooking the pool and stunning garden area. Whether it’s just the two of you or your entire family, you will find that staying at Riviera del Sol is a truly exceptional experience - Welcome to the magic that is Riviera del Sol! ... more   less 
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Also Known As:
Riviera Del Sol Hotel
Riviera Del Sol Playa Carmen
Hotel Riviera Del Sol Riviera Maya/Playa Del Carmen, Mexico

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