Rooms smelled of raw sewage especially when it rained.
Spent 2 full days in hospital due to food poisoning (every other couple we spoke to had suffered from this too) managed to rack up $1900 for the insurance to pay for all the drips and medication I needed to get well again. The most ill ive ever been... and ive been to a lot of backwards countries... the Food is lying out for hours, available to birds and flies to eat. The lady handling the raw fish to cook also handled the cooked pastas and handed you the plate with her raw fishy hands.
The mini bar was meant to be stocked every 2 days- we had to constantly ask them to do this only to be shown a list which says we have been stocked. Eh but we havnt!!
Were not given any towels one day in our room. we called reception who said they would be straight over with some for us, Waited 2 hours went to reception twice in this time and were told to go to room and wait.... We almost missed dinner that night waiting for towels.
The animation team are rude, pushy and far too loud... The big pool which gets the most sunlight hours have blaring rave music and the animation team are always trying to pull you off the loungers to join in with their "crazy games". We avoided them by going to the quiet pool and getting an hours less sun or going to the beach.
There are not enough loungers when the hotel is full... We had to sit on the bar seats one day. They won't let you swap your beach towels the night before so if you want to get to the beach early you can't... You have to wait til the towel hut opens at 8am ish. Although sometimes even then you wait another half hour or so for them to bring the beach towels out.
The bus to the beach and into town runs every half hour which is convenient but it has no rear shock absorbers... If you sit in the back half of the bus be prepared to be flung out of your seat at every speed bump... Which there are many!!
Don't expect any service in the restaurant.. They are not interested, the table cloths are dirty (if you can even get a table) there are several large tables set up for 9 people - we had to sit there several nights with strangers (not our idea of a romantic get away) the cutlery is dirty. Once even a waiter took our used tea spoon and gave it to another guest to use.
We were asked to fill out a questionnaire one night in the restaurant and were heckled by ABLE to change our tick from the good box to the very good box or he would face the chop. We didn't change our tick but felt pressured to write something nice about ABLE as he was hovering over us... He hadn't spoken to us up til that point and he didn't speak to us again afterwards... Very fake.
The reception staff... Especially aldo are fantastic... Excellent customer service skills and the only good thing about this hotel. They do have an answer for everything which can come across as patronising but I feel sorry for them having to deal with the constant complaints from guests.
We needed to call our rep one day (Thomson) as he had not appeared. We waited an hour for him then asked the reception if we could use their phone to call the Thomson local office number... They wanted to charge us $2-$5 for this. We asked if we could leave a note for the rep behind reception for him to pick up once he finally arrived.. We were told we could leave a note but they might not give it to him.
We had no issues with the coatis etc... They were not aggressive to us or anyone we spoke to... The main problem is the black birds as it is very unhygienic having them roam freely round the restaurant tables etc.
We had booked this hotel mainly due to the price and we were told we could use the other riu hotels near by... This is not the case... The other riu hotels are proper riu hotels and quite rightly obviously don't want to be associated with this complete dump. We are seasoned travellers and do not require or expect any luxuries. We only want somewhere clean to rest our heads and to relax in peace together to enjoy our holiday. This hotel doesn't even have basic levels of hygiene and we certainly don't feel rested after 2 weeks of sickness, stress and upset at this 1 star hell hole.
- Official Description (provided by the hotel):
- * Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard ... more less
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- Also Known As:
- Riu Lupita Resort
- Riu Lupita Mayan Riviera
- Riu Lupita Mexico
- Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico