I will try to do the review in sections as I think it will be more informative and helpful.
Check in was very smooth. There were no long waits and the desk staff were very helpful and polite.
Our first room was 19215 in Building 19 on the second floor. Lovely rooms, updated and quite large. Had a nice size balcony with chairs for sitting. Was on the back side of the hotel so very quiet. We were close to the large pool with the swimup bar so very convienient. Warning: no tub...only shower. Bed was quite hard so we asked for a foam topper and it was brought promptly, it made the world of difference. Tipped the maid each day and room was cleaned beyond clean! Our airconditioner quit towards the end of the first week...we waited 4 days for them to try and fix it before requesting a move. They moved us to building 18 and we were in room 18101 on the ground floor. Equally a beautiful room. Maid service just as good.
We only used the biggest pool with the swim up bar. This pool was closest to both building 18 and 19. It is a large pool and was kept very clean. The swim up bar was good with a waterfall that you swam under and then sheilded you from the rest of the pool while you sat on your stools in the water. Bar service was very good at the swim up bar and poolside. There are 2 other public pools that we did not use but looked equally as nice. Beware..putting out your towels on your loungers early in the morning does not guarentee you your spots. Twice we laid out our towels only to come and find people in our loungers and towels removed. The hotel does not get involved in these disputes. The activities poolside are similar to any other all-inclusive resort we've been too. The kayak races were particularly fun to watch.
Food was good at the main buffet and the beach snack bar and the poolside snackbar. After two weeks it all becomes repetitive but if you couldn't find something to eat you are far too picky. Food in the main buffet was always a good selection of meats, vegtables and fruits. The breakfast had an omelette made to order and crepe bar. Fruit was always extremely fresh. The alacartes...we attended the mexican Hacienda and walked out...it was that bad. The Oriental and the Sononra steakhouse were very good. My daughter and her hubby went to the seafood alacarte down at the beach and raved it was so good. The food at the snack bars are the typical pizza, burgers, hot dogs, fries, wings, etc. One thing I can say is this place had really good soup!
There were 8 in our party and all of us for a period of about 4.5 days had the "poopers". We don't know why, but think it had to do with the preparation of the food. We were not sick in any other way. The beach snack bar was open for breakfast as well and it was really nice to have your meal looking out over the ocean. Again very clean facilities, but you are in the jungle so expect bugs and birds in the open food areas.
The only negative is that the coffee was horrible. They have a coffee vendor in the main sort of lobby area which charges 30 pesos a cup, and it's good coffee! Other than that you drink the slop in the restaurants.
We went to the sports bar and had a couple drinks. Big screen TV, nice pool table. We also went to the disco...loud..packed...the typical. All of the other bars, whether they were poolside or in the lobby or by the theater or the beach were all very good. Great service, premium alcohols!
The entertainment in the evening consists of a movie that plays each night from 6-8pm. Some of the movies were very good. They had karaoke one night...pretty fun...they also had a Michael Jackson impersonator..Fabulous! The other shows were typical.
We bought the unlimited pass from our Air Transat person on site and paid $119 for unlimited use for the Xcaret park next store to the resort. It was well worth the money and we spent quite a bit of time there exploring and using the facilities. Make sure you try the floating river trip...awsome! We also went to Playa Del Carmen a number of times...cab ride is $11.50 one way. Lots to do there...check out 5th Avenue shopping. Tulum ruins are close by and worth seeing.
The 6 o'clock show at Xcaret Park is fabulous! Please check it out!
This hotel does not have a beach! There is a man mades sort of bay that is there with a very tiny beach....snorklers this is not the place for you! The tide does bring in some fish...but it's limited and would strictly be for beginner snorklers. There is a hike to get to the beach and so they have a little tram that runs to and from the beach all day long until midnite. Loungers seem to be easier to get down at the beach.
All in all we would recommend this hotel to our friends and family. We give it 3.5 stars!
- Official Description (provided by the hotel):
- The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, BookIt.com, Priceline, getaroom.com, Hotels.com, HotelsforEveryone, Evoline ltd, Cancelon, Travelocity, TripOnline SA and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Occidental Grand Xcaret Hotel
- Occidental Grand Flamenco Xcaret
- Grand Flamenco Xcaret
- Xcaret Grand Occidental
- Occidental Xcaret
- Hotel Xcaret
- Xcaret Playa Del Carmen
- Grand Xcaret Occidental
- Xcaret Hotel
- Grand Occidental Xcaret