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“Great facilities and restaurants” 4 of 5 bubbles
Review of Occidental at Xcaret Destination

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Occidental at Xcaret Destination
Ranked #69 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Gabriola Island, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great facilities and restaurants”
4 of 5 bubbles Reviewed February 28, 2013

My wife and I just returned from two weeks at the Occidental Grand Xcaret. Had a very good time staying there. Food was great, drinks strong and many brand name spirits available. A couple of words of advice. The hotel is located on the ocean front but has no sandy beach other than the man-made bay which was fine as long as you didn't have expectations for a long walk on an ocean front sandy beach.
The snorkeling made up for it for us.
Also, we managed to avoid the "time-share" trap that the building concierge staff try to push on you. Book your restaurant reservations with them but avoid the "Royal Club tour" which is really a time shre investment - unless you think you might want to go for that.

Room Tip: Don't go there expecting an ocean front view. It soes not exist unless you area Royal Club "...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Parks33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,687)
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English first
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

The trip was amazing from start to finish. We went for 10 days and had no problems the entire time. We have been to almost 10 other all inclusives over the years and this one is the best so far. Everyone we spoke with at the resort had positive comments, it did not matter if they were 5 or 75 years old. I did not see a single person at the front desk with a complaint. The resort is kept extremely clean and well maintained. The rooms are spacious and very clean. The mattresses are a little hard, but that is to be expected when they want them to last a long time. All the rooms I saw looked the same and were equipped the same, the only difference was 2 double beds or 1 king size.
The restaurants were all great. Buffets and a la carts. Every staff member was willing to help with anything you needed. We were NOT hounded by time share people at all. I never spoke to one once in our entire 10 day stay. We took our 2 children age 8 and 13 and they had a blast. Any age would enjoy this resort. You are not crammed together, there are so many pools and the beach cove. We didnt have any problem with noise. The Breakfast buffet opens at 7am but you can get coffee at the door of the buffet at 6am. There are also coffee makers in the room. All the rooms were equipped with hair dryer, iron, ironing board and safe. The Xcaret park is right next door, a short walk thru a trail. Cost of 109.00 per person for a 7 day pass, and it is more than worth it. We also went to Xal-Ha, a huge cove for snorkeling. There are so many fish it is crazy. It is all inclusive with food and alcohol. Lots of areas with chairs and tables to sit all around the cove. Most have shade. It is about 100.00 per person and I would have paid double that, it is more than worth it. You can swim with Dolphins and Rays for an additional cost. I was happy just watching them. There is a deposit required for the snorkel equipment of 275 pesos each, and you do get it back. It is about a half hour ride to the park which is included in the admission cost. You leave about 8 am and get back to the resort around 7 pm.

We will return to this resort in the future for sure

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 26, 2013 via mobile

45 minutes from Cancun airport this luxury village hosts a truly cultural ecological experience. Wild lemors, parrots and iguana share this vacation communities lush jungle. It feels like you are in the movie Jurasic Park. Its accommodations are very well appointed for the price. The staff was just as amazing. A special thanks to our property manager Jose or making our stay so personalized. Joel who drove us around teaching us Spanish and adding a glimpse into local living. The hotel is family friendly and worked hard to accommodate my daughters glutten allergy. We will never forget our time at this resort and the connecting Xcaret There may not be miles of sand beaches but the rocky ocean shoreline is breathtaking. The mayan ruins are an added bonus. The swim up pool is refreshing and the shows and activities keep you as busy as you want to be.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank kanelo1881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed February 26, 2013 via mobile

Travelled there May 2011. Hotel was in the jungle. That was cool. My room wasn't close to the beach so had to catch shuttle but not bad. Rooms was ok. It was cool seeing monkeys and other animals on the resort. The Xcaret park was cool. It's like a zoo. A boat takes you from resort to the park. We did the club membership/timeshare presentation and got in the park for free. Didnt care for the timeshare. Waste of time for me. The food overall was jus average. The drinks weren't great. We had to drink a lot to enjoy it. The ATV/snorkel excursion was excellent. Good price and fun. Underground river snorkel! I would go back there but probably not at Occidental.

  • Stayed May 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Meagainstme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

My wife and I stayed here for two weeks. Through our RCI booking, we got platinum club treatment. We were upgraded from a studio to a fantastic suite, and had access to the clubhouse, with light meals, bar, wi-fi and newspapers (USA Today is a bit light, and given the number of Canadians, perhaps they could try for the Globe & Mail? OK I'm dreaming). Our mini-bar was not a joke, as I read in one review. It was well stocked with beer and four kinds of liquor, on top of which, they periodically left large bottles of tequila in the room. Turn-down service included a small plate of fruit and treats every night. The resort is spread out among wooded areas, with interconnecting paths. Those people who find it too far to walk to the beach need to get out more, drink less (or more) and get active. It was a short 5-minute walk through beautiful surroundings, with iguanas, coatamundis, monkeys and colourful birds along the way. My wife was recovering from hip surgery and still loved the walks. And if you're really tired, wait a few minutes and a trolley will take you to stops all through the resort - we especially liked the driver Joel, who was full of fun.
The smaller buildings have no elevators. As we were on the third floor, this made things difficult for my wife. Our concierge, Carla, offered to shift us to an equally nice suite on the ground floor, but we liked it so much, with two totally private balconies up in the trees, that we insisted on staying. Carla was charming, personable and always anxious to help in any way she could. Yes, she gave me a spiel on buying into the resort - it's her job - but it was a nice chat and not high pressure.
I liked the pool at the club: 65m long and in the early morning it was completely empty - perfect for lap swimming. There was a stretching programme each day at 11 am, by the beach and the fun area, with a capable staff. I preferred the beach site. Don't expect it to start on the dot every day, and one day no one showed up to run it. Napoleon, Job, Jose - all good facilitators. Otherwise, the beach was a bit annoying, with constant blaring dance music. Apart from a bit of snorkling there, we preferred going down to the adult pool by the rocky shore - much quieter. Not much of a pool, but the view was great, and the snorkling was much better here, when the water wasn't too rough.
There are a couple of places on the grounds where you can visit Mayan ruins. I would have liked to learn more about the ancient city at Xcaret than the meager signs told.
Tipping: yes, there can be a lot of it, but we found, if we were caught without change, that the service was just as good, and the staff just as friendly without it. Be generous if you can, but don't sweat it.
Restaurants were generally good but often required booking well ahead of time. Since we prefer to be flexible, we didn't always get what we wanted, or we ate late, but always enjoyed it. El Pescadore, the fish restaurant overlooking the lagoon, was the best. We had an amazing Valentine's dinner there, with beautiful music and champagne, on the deck overlooking the water. Also very good, the Orientale - a quite, zen-like place in an otherwise fairly boisterous environment. I'd hoped to eat mostly Mexican, but that restaurant didn't seem as flavourful and certainly not as spicy as I remembered Mexican food from years ago. But generally, all were fine.
We're not big on night life so I can't comment on it. However, we enjoyed a couple of concerts sitting by the river in the impressive hotel lobby, one by a Peruvian group and another by a group re-enacting prehispanic Mayan music and dancing, as best it could be interpreted. We really enjoyed both.
We took a day pass to Xcaret Park. I think a week pass might have been better, although we didn't look into the cost. There is a lot to do. We walked some of the trails and saw a few of the exhibits, but missed swimming in the river and seeing the apparently spectacular evening performance.
Special trips: My son came down for a week. He and I did the Edventure (yes, correct spelling) Xtreme tour, which included the ruins at Tulum (an option, but too brief - I'd save it for a separate trip - lots to see and learn, and there's a beautiful beach), zip-lining, swimming in cenotes, and with turtles. A long, great day, fun staff, well worth the money. We also took the ferry to Cozumel for an afternoon with Scuba Tony, diving on the stunningly beautiful reef - don't miss this. It's an intimate dive, not with a boatful of people. It's well-operated, with safe, personable service. It was the highlight of the trip. If you want a big beach scene with lots of people and long stretches of sand, it's a short taxi ride from the hotel to Playa del Carmen.
A final note - throughout this area there is a concern for environmental protection - animals, plants, water quality. The resort itself uses a waste water treatment system which uses natural methods to purify the water, and even generates enough heat to power the restaurant facilities. People know their future prosperity requires them to maintain a beautiful, healthy environment. Now if they could just cut down on the number of plastic water bottles....

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank HalifaxBluenose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greeley, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

We stayed one week at the Occidental Grand Xcaret and were very pleased with the facility and service. The lobby is spectacular and the whole property feels upscale and cared for.Our room was clean and after figuring out that the key needs to be returned to its slot inside the room we had no problem with lights, fan, tv etc. The mini fridge was kept stocked so we always had cold water, soda and beer available when we returned in the evenings to sit on the balcony. We preferred to spend the early part of our day at the beach area and found the buffets at the Beach Club perfect for breakfast and lunch as we were able to sit outside on the deck. The property is large, so takeing time to familiarize yourself with the location of the many activities and the bars and food services close to them when you first arrive will help you get the most out of your time. The shuttle runs on a set route thru the resort and we rarely had to wait more that 5 or 6 minutes to catch a ride. We did purchase and unllimited pass to Xcaret park and most days spent some time there but it is certainly not neccessary with all the activities available on the resort grounds. A special note is that I have a food allergy and Carmelita at guest services kindly wrote a note for me in Spanish to take to meals so I could ask the servers which dishes contained peanuts. She also noted the allergy on our Restaurant reservations. We were also approached by the "vacation club" sales persons but we politely declined. Other resorts we have stayed at also have this marketing approach and though annoying, certainly not worth missing out on a great vacation. The question of which is the best room is subjective. If you prefer the beach ask for a building close to it, If you want an evevator and the social life in the lobby bar, gym, spa, theatre and restaurants then ask for 10, 11 or 12. The staff here make up for any other shortfall and are friendly and willing to help with your need and requests.

Room Tip: Decide where you will want to spend most of ur time and look at the map and choose a building closes...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank jamagelero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed February 25, 2013

We have just returned from a fantastic holiday better than we had ever imagined. The staff at the hotel were extremely friendly and definitely understand what makes a good holiday. Swam with dolphins-awesome!! The food was good - only disappointment was Mexican restaurant - dire, we were a group of five and not one of us could eat what was served!! The only other niggle we had was sunbeds or lack of available ones, some towels were getting a great tan pity they didn't have people sitting on them - did put in complaint but did understand hotel position

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Famtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental at Xcaret Destination

Property: Occidental at Xcaret Destination
Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#50 On the Beach Hotel in Playa del Carmen
#77 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Official Description (provided by the hotel):
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 
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Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret

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